Autozone

My four star review is for Emile, one of the managers at Autozone. He was unbelievably helpful and did everything from diagnosing a tiny light that needed to be replaced (which he did) and replacing my windshield wipers. The other workers haven’t been as helpful or knowledgable in the past, but I’ll always ask for Emile and trust that I will get the best service possible.

Gave me exactly what I needed.

Ok so I needed to change my headlight and came to autozone. Usually you get very little help from the guys there but today a female named Maya helped me a lot. She came out and showed me how to replace the bulb. And she also recommended that I put some grease on the connectors so it won’t blow out again so quickly.
She is fantastic and treated me with intelligence – assuming I could easily learn this skill.
I will only shop here when she is available.

I dread everything and anything that has to do with my car, it is 10 years old and it is getting more costly with each repair, so I can assure you I was not walking into this place a happy person to start with. However, I wasn’t in the door more than 30 seconds before a (very nice) man was asking to help me, making very polite small talk (while doing his job efficiently), helped me find the right bulbs and made a real difference while I was there. I went in for two head lights for my car, was explained the difference between the really bright lights that I don’t need and no one tried to force sell me on unnecessary items. The second man who rang me out was also helpful, polite and realistic in what I needed for my car. He gave me tips on how to install the lights and even gave me a glove to it properly and how to maintain the length of life on the lights for the future.
This Autozone gets 5 stars from me because of their great customer service! I will return here for anything that I need like this in the future!

I’ve always had a good experience here but my errands are minimal (lights, mats, wipers). I don’t expect the employees to be mechanics so this place suits my needs. I decided to write a review today, though, because the two young men working there this morning were so friendly and professional. Much appreciated!

These guys were awesome with me today.
I had a light out in my car’s headlight and they helped me figure out the right bulb and then replaced it for me right there in the parking lot. I was so nervous about doing it myself and the gentleman helping me was so sweet. He even gave me pointers about what to do in the future.

Don’t go here. Bought a battery from them and tried to exchange it under the warranty. Spoke to 2 other stores that said they would gladly exchange it no questions asked. These clowns in Watertown put a cheap voltage meter on it and told me it was fine. This is after my mechanic had had my car all day and determined the battery was to blame. My mechanic insatlled a new battery and car started right up.
I told my mechanic not to charge me for a new battery as I had the warranty from autozone and I’ djust exchange it. These idiots would not honor the warranty and I ended up having to buy a battery from my mechanic as I did not have time to go up to the Brighton store (where they are much nicer and said they would exchange).
Avoid this store at all costs. The rude kids behind the counter are no help to you here. ZERO stars (if that was possible)

I got my parts here a couple months ago.
The diagnostic was free, but they sent me all the way to Somerville just to get the right part… come to find out, I could have gotten the same part delivered. Which I did when I got lost half-​way to their other store location.
Staff was not very helpful.
Weak. I wasted a whole day on a wild goose chase that was totally unnecessary.

Going to Auto Zone, I pretty much expect to: find what I am looking for, be assisted if needed, pay and leave. Do I anticipate exciting displays or courteous workers? No. So really, it is hard to be disappointed.
I went in for new windshield wipers and tail light bulbs. I appreciate the books in the respective sections that list exactly which wipers and bulbs I need for my car. The least amount of guesswork and/​or human interaction possible, the better. (When in Auto Zone at least.) However, the books are in serious need of replacement. I noticed that some makes and models only went up to 2002. Yeah, that was seven years ago. And the torn/​ripped/​frayed pages show their age if the content isn’t enough of a clue.
When I went to the cash register the girl said «Shamawamarrruhmuh dollar?» I said «no thanks!» thinking she asked me if I wanted to donate to some indecipherable charity. She asked again and I had to have her repeat herself a few times. The girl would not open her mouth to form words. After that, I pretty much ignored her mumbles, swiped my debit card and left.
Lessons learned: 1) Maybe use the website to find exactly what you need beforehand, especially if you have a late model car; and 2) don’t even bother with the woman at the cash register. If she can’t be bothered to form actual words, don’t be bothered to answer.

horrible staffing. the kids knew nothing about the cars, instead of actually walking two feet to show me which light bulb i needed, they instructed me while yelling across the store. when asked if they could help me install the light, he quickly responded with,“NO. We can’t step one foot out the door.” thanks. All the while the other worker is laughing while banging on the keyboard like a monkey. That’s cool man. I suggest hiring people out of high school or at least with a few brain cells to not act like a baboon when there’s customers present.