Hurricane Grill & Wings

In town for work and stopped in here on a Tuesday night and the place was near empty. Should have been my first sign. But I sat at the bar and gave the place a chance. First of all the two ladies behind the bar were great. They were nice, explained the menu very well, and offered suggestions. I decided to go with the Philly cheesesteak, broccoli. and wing snack. I really like the options they offer. I tried the Jamaican Jerk wings. When the food came out. The Philly didn’t have much flavor and the hoagie bun seemed too all for the meat. Maybe they can try a different bread. It would have also tasted a lot better with mayo on the roll. So then I get to the wings and this place is known for the wings. I was disappointed because the wings were dry and very hard to chew. Not what you would expect from a wing place. The best part of the meal was actually the side of broccoli. I would probably not eat here again. But I do appreciate the nice bartenders which is why I gave 3 stars

After positing my original review, I was contacted by both a member of management from the location as well as a member of corporate. It was refreshing to see a company take the reviews seriously and wanting additional feedback. Ultimately, our reviews are to help businesses get better and this company seems to understand that. I was also offered a gift certificate to try them again. While I enjoy free food, that is not the reason for my review and I refused. While I was not thrilled with my visit to the establishment, I respect their desire to improve and applaud their vigilance.

Staying at the Hampton inn and I’m very tired. I saw that a Hurricanes was walking distance, so I wondered over.
Ordered 10 wings; bone in, 5-​Sweet Chili and 5-​Honey Garlic. Also an order of the Garlic Parmesan fries, all to go. While I waited I sat at the bar. I ordered an Angry Orchard/​Blue Moon mix; ⁵⁰⁄₅₀. Angry basket, fruit basket, angry orchard, whatever you want to call it, it’s delicious.
First of all the bartender was very nice. I wish I would’ve got her name. She took my order and got me a beer very quickly. The beer was cold and delicious; the glass was frosty, just right.
My wings came out quickly. I walked to my hotel room to eat and they were crispy and delicious. No complaints from me, I actually wish I had time to go again tomorrow. I’ll take this place over a BW anyways.
Overall five stars, ¹⁰⁄₁₀ would go again!

Food is decent at best and service is sub-​par. If there’s a beach-​themed restaurant in Waterloo, Iowa that should be your first red flag. Didn’t know that until I got there. Don’t waste your time.

Went and ate got a beer. Took a half hour for the bartender to get another beer because the bartender was backed up. My girlfriend got some chicken wrap and the chicken was full of unknown hard prices she didn’t eat it. I had the wings which I did enjoy but overall I do t think I’ll go back So sad, I heard good things, my experience was not

Food was okay. We had the nachos and they were bland. The chicken was very try and we paid extra for guacamole which came out in a plastic ramekin and tasted old. The main course was disappointing. For a wing place you would think they knew how to cook chicken. Service was terrible. We were greeted by a woman with a mouth full of food and never got checked on after we got out food.

Not from the area. Staying at the Holiday Inn Express. Employee at hotel suggested Hurricane. Great suggestion! Wings, beer selection and service was excellent. I would definitely recommend it for a relaxed sports bar/​restaurant feel. Much more of a restaurant than a bar. I would take my four kids and I ate there on a Sat eve. All around experience was fantastic.

I’ve been here 3 times. Food has been wonderful each time. Last trip I had the bbq pork quesadilla. It was fantastic.
Sit outside of the day is nice. They have a nice covered patio.
Food is a bit pricy but very good. You will find dishes here you won’t elsewhere. They have a good seafood variety too.
Wait staff isn’t very attentive. My friend and I went for supper. We are and were given our bill right away which we paid. But we hung around and talked. The place wasn’t busy so we weren’t taking up tables. But the waitress never came back or offered us refills. She was done with us apparently. We were there for an hour after eating. No one cleared any plates either. Weird.

I was pretty excited to go here, as it is a new chain for our area. Have to say that I was fairly disappointed. Courtney was my bartender and bless her heart she was doing her best. She was swamped with orders from the wait staff, and with 8 people at the bar she simply had too much to do. They make a lot of bucket drinks with multiple ingredients so they are certainly time consuming. No bar back no help from what I believe is the management team, in black Polo shirts. She did her best and I have to say and was the only shining star of the experience. Wait staff was unprofessional, openly sharing their complaints about customers to the bartender in front of me the customer. They had their open top drinks scattered around the wait station cluttering things up with no regard for how it looks to the customer. They would handle the customer drinks from the top of the rim contaminating the exact spot said customer would drink from… sick! Several of them were on their cell phones engaged in their text conversations far more than the service they were giving their customers. The management team was most concerned with bullshiting with each other in the office or kitchen, never engaging the customers. They would also hang out behind the bar, not helping the bartender in any way, but busy talking with employees that were off duty sitting at the bar. Simply put just a complete lack of thought for the customer or the process of assisting the team. I only got a glimpse into the kitchen, and was not surprised by what I saw, just more mismanaged team members and a messy kitchen. The food was ok? ish I had the caribien jerk, and Thai ginger jumbo wings. They were big, tough and lacking flavor. The jerk was single noted heavy with nutmeg (I think) not hot as noted on the menu and poorly coated as if they were not properly tossed. Similar issue with the Thai ginger wings, just a single note of over sweetened ginger. Overall a typical chain location lacking any sort of leadership from the management team. Very much underwhelmed and disappointed in the experience. Decent concept just poorly executed.
Pretty sure I will not be back!

The garlic inferno wings at hurricanes are very good and very spicy. But for the lovers of the burn there still kinda mild but light weights watch out. But if you really want to have your eyelids sweat and leave yourself saying what did i just do then challenge the guys in the back to bring something out so crazy they stand there and watch the seven layers of hell in a bowl they just created. Have fun and enjoy.

Great bar service. Wings are crispy and juicy, coco loco sauce is sweet with a tiny kick, get extra for dipping. Burger was cooked perfect and huge. Very reasonably priced.

Average at best.
Our server was friendly and attentive to us.
Details matter and some of those details were overlooked during our experience.
I had a veggie burger, which was fine, but nothing to write home about. Each added ingredient to the «build your own burger» was $.89, which adds up quickly when you like a lot of things as I do.
The garlic ginger cole slaw was excellent. The side salad I added to my meal was not worth the $ 4.49 I was charged. Each 2oz cup of salad dressing or sauce (kid’s meal wings) was $.50…a bit excessive.
The fried pickles and fried green beans for appetizers were good.
We ordered a cheese quesadilla for $ 6.99 and it was made with a taco sized tortilla. An completely outrageous price point!
Details that were missed… requested no onions on my burger and had to pick them off. Asked for two different salad dressings and only got one… charged for both. I believe this was due to an inattentive kitchen staff, since food runners and not our server delivered the food.
An overall average and overpriced experience.
We most likely will not return.

This place was great until Christine was so awful that I will never be back !! Horrible service attitude and she makes this a horrible experience. Food was wonderful and it’s sad I’ll never go back.

In town for the weekend and decided to try Hurricane Grill and Wings since I had just heard we are getting one around the Des Moines area in a couple of months. I’m a big Buffalo Wild Wings fan because I like the combination of wings/​beer/​sports so I wanted to see where Hurricane stood compared to B-​Dubs.
First thing you will notice is this place takes on an island/​beach house theme thus why it’s called Hurricane. Really kind of reminds me of the décor at Joe’s Crab Shack. I guess the first area of comparison is that Hurricane isn’t nearly the sports viewing type place that B-​Dubs is. Yes, they have TV’s and you are pretty much in view of one everywhere you sit but it’s obvious they aren’t trying to be the sports viewing juggernaut B-​Dubs is.
The menu has more offerings overall than B-​Dubs. Not only do they emphasize on wings but also on seafood and burgers. I went with the wings and tried both their Roasted Garlic Inferno and Extra Hot sauces. The Garlic Inferno is the sauce they use for their eating contest on the wall. I like my wings sauces hot and personally I didn’t think it was mind-​numbingly hot. Definitely spicy and had a very hard kick but I’ve had hotter. I could have probably done the challenge if I knew they had one before I ordered. The Extra Hot is just a hotter version of the tradition buffalo sauce. I got the garlic parmesan fries as a side and really liked them, although after a while of sitting the garlic oil makes them really soggy. When they were fresh and the fries were crisp they were excellent.
They seemed to have a decent choice of beers on tap although we didn’t sit in the bar area so I didn’t get a good look. I think B-​Dubs still has more on tap but still, not bad.
Overall not too shabby. The wings were OK so I could probably see myself at Hurricane again.

Went back and was pleasantly surprised. Great food great service. Way to go hurricane!!!

Gosh! I really like this place and we have now become regulars. Fish and chips are the best and the same consistent delicious goodness served every time. The tap TV rocks while dining as well.

The service has been very hit or miss (we’ve been here 3 – 4 times), and the food is always just okay. Not really anything to write home about.

So this is a typical Florida based establishment. Cheesy beach theme, beach style music, bright colors, outdoor patio, awful décor, and that «hey look we leave near water» feeling. Some things never change, been to enough places in Florida like this.
Menu– 4– Seemed to have a good selection of food, I just got the wings though.
Prices-​2– A little too high for my liking. Wings were a dollar a piece basically and the wing Weds are 75 cents, which is the highest wing special i’ve seen.
Wings-​5-​They were dang good wings, loved the sauces that I got. Extra hot had a very nice kick and buffalo Parmesan was excellent as well. They have tons of flavors to choose from.
Sauce sampling ease-​1-​You only can get 2 sauces per order unless you get the $ 20 sampler then you can get four. At BWW you can easily get 4 sauces with 16 wings. Cmon its not that hard to sauce wings.
Atmosphere-​1-​See 1^st paragraph, I don’t know why ever Florida place has a cheesy décor issue. I am shocked they didn’t take from Hooters and Ker’s wing house (also Florida chain) with there awful outfits they have their women parade around in, but they did take every other cliché restaurant décor style.
Its an okay place, but only for Wing Weds for me.

Wandered in Saturday for a late lunch. Was seated by the hostess in the back corner by the server stand. Asked to be moved, was taken to the other server stand, right in front of the kitchen. The restaurant was maybe 20 to 30% full lots of open tables. I waived the hostess down and pointed to the table of my choice. She wasn’t real happy, by that point neither were we.
Our server Jessica was great it was obvious that she was trained elsewhere. At that point we were expecting the worst. pleasantly surprised!
The food was ok. I wouldn’t go out of my way to eat here. It seemed slightly expensive. Better food and better value to be had elsewhere.

This place reminds me of Buffalo Wild Wings but with fewer TVs and a beachy-​surf theme. They focus their menu around their 30 flavors of sauces and rubs, which vary in a scale of 1, 2, 3 4 and 5, 5 being the hottest. I wandered in here one Sunday for a late lunch with my dad. It didn’t look terribly busy from the parking lot, but most of the restaurant was full.
We were seated right away in probably what I would consider for most people to be the worst table in the place: right next to the server station and the kitchen doors. I consider it a great table for a new place: super easy for me to spy on the kitchen and see if it looks clean, how the servers are doing set-​ups, am I hearing anything I shouldn’t be from the kitchen staff? Yes, I can be quite the sleuth haha. But it’s second nature when you come from many years of restaurant industry work. Nothing to report except the server station gossip could be minimized. We don’t need to hear how much you made in tips, peeps.
Anyway, they have a lot of seafood menu items — wahoo, conch and the like. I’m already not much of a seafood person, so about ¾ of the menu was not exactly appetizing to me from the get-​go. But if fishy dips, sandwiches and entrees are your thing, you’ll probably find plenty to enjoy here. I decided to go with the servers recommendation of the Santa Fe Wrap with choice of side (I went with Thai Slaw). My wrap was just okay. It was only grilled (barely) on one side, the chicken wasn’t hot (maybe it wasn’t supposed to be?), and even though it was flavored with some Lime Habanero seasonings, it was still pretty bland. The Thai Slaw, while it tasted pretty good, it looked like it needed to be thrown out a day or two prior… the slaw had a horrible color to it and was unappetizing to look at in general.
Instead of his standard order of wings, Dad threw a curveball and went with the chicken tender sampler: 12 chicken stripes with your choice of sauces. He ordered the Fire & Ice sauce (horseradish and «heat»…whatever flavor «heat is»), Cyclone sauce (a blend of ranch and their Firecracker sauce, which they describe as a sweet and spicy Asian chili sauce), Thai Ginger and Garlic (garlic ginger, sesame and spices) and the Mild Hurricane sauce (buttery blend with a hint of vinegar and cayenne). He let me try a bite of each and I thought the best flavors of those 4 were the Cyclone sauce and the Fire & Ice sauce. If we come back again sometime, I would probably get a smaller version of this menu item. I’m the condiment queen! Love me some sauces.
Our server was really great. Our drinks were never empty, our food came out in the amount of time you’d expect it too, our order was correct. She also walked us through the menu when we answered «Nope! First time!» to her question if we’d ever been there before, which I appreciated. Not sure why a certain previous reviewer of this restaurant took such great offense to this typical gesture, but I for one appreciate a server trying to make sure I know about all my options instead of the opposite… so there’s that.
While it really isn’t «my kind of place» overall (it’s not them, it’s me), I wouldn’t object if the people I was eating with wanted to dine here. They have enough variety on the menu to appeal to most people’s appetites and the service we had was great. I think enough time has passed they should have worked out their «just opened» kinks.