Dairy Queen

Finally a Real Dairy Queen in our area with a full menu! I had a ½ lb. FlameThrower Combo and it was awesome! Fries were perfect & so was my burger! Hats off to the new owner for bringing this to us!

This is still not the best Dairy Queen ever. The location is a bit outdated, the employees (while efficient) are not usually very pleasant, the parking lot is a bit of a pain, and the interior seating is lacking. Also, for some reason, I have to sign a credit card receipt on a clipboard when paying for a $ 4 Blizzard with a credit card.
HOWEVER, aside from that first time, my ice cream has tasted better. It tastes reliably good on the last couple times I’ve tried it. Unless you feel like driving over 30 minutes to get to the nearest Dairy Queen, this the best one in the Cedar Falls area. So while it’s not-​nearly the best Dairy Queen I’ve ever been to, when compared to the local options, it deserves a much higher rating than I gave it the first time.
They actually have chocolate ice cream, so that already put them leagues above the other Dairy Queen in Cedar Falls. (This one is technically in Waterloo, but it’s only about ²⁄₃ blocks from the Cedar Falls border)
I’d go back again, and this has become my go-​to place for ice cream.

The product is good, of course, it’s DQ ice cream! But the rest of this location sucks! The manager/​owner is not very friendly, and you can tell he is not respectful or nice to his employees therefore they obviously don’t enjoy their job, thus, the customer service sucks. AND they are always way under staffed because we end up having to wait a long time just for a blizzard or cone.
The one time my husband and I ordered food we both got a six piece chicken basket, we ate it outside and realized we only got 4 pieces, we went in and let them know because we paid the extra money and the manager yelled at the employee for it right in front of us but HE made it and she totally rung it in right.
I can only imagine if he treated his employees better and didn’t create such a terrible work environment he would have employees that respected him and enjoyed their job enough to provide betted customer service.

The service at this Dairy Queen is pretty bipolar. The ice cream is always quality but the three stars is for the customer service.
This location now serves the food such as fries and burgers but I’ve never gotten anything but ice cream. There is no place to sit down and the inside is so tiny I can’t imagine how they can adequately make food.
On nice days the drive thru is really busy and can extend out onto the frontage road. The service thru the drive thru is pretty slow. I’ve rarely received stellar customer service at the drive thru. A please, thank you and have a nice day would constitute good service.
They have a freezer with ice cream cakes inside. Not too much variety but if you are looking for one they will have something. They will write messages on them with gel for no charge.
One time their drive thru was really busy so it went inside. There were several customers in line and three employees working. One employee was working drive thru and the other two were cleaning up a spill in the entry where a customer dropped their drink. So there was no one helping the customers inside the store. It wouldn’t have been that bad but no one was greeted when they walked in or told «we will be with you in a moment». I stood there for five minutes before I left with nothing and went to a Dairy Queen in cedar falls instead.