Avis Rent A Car

Short Version: The car itself was great, but the service and the time spent in line could leave a lot to be desired. Would come back again as it’s one of the few rental car places in town, but really, the wait time really needs to be decreased something fierce.
Important Information:
The Avis car rental is located right inside the doors to the airport terminal. It shares a space with the Hertz and another company. Look for the parking lot that clearly has rental car spots marked off and reserved and take the nearest door to get to the rental car area.
Long Version:
I don’t spend a ton of time trying to rent rental cars, but I certainly didn’t want to spend over an hour in line waiting to rent one either! We had an appointment to rent a car here from Avis, and we came in and saw only one other person in line. No big deal.
As it happens, however, this particular moment was the same moment when Waterloo cancelled its only outgoing flight to Chicago for the day, so people quickly lined up behind us to rent rental cars in order to make the drive (instead of the flight). I felt really bad for everybody who was behind us because we waited. and waited. and waited. And it was over an hour until we actually made it to the counter. That’s one hour. For the attendant to deal with one customer. I’m not entirely sure what was going on there, but it was pretty ridiculous.
The car itself was pretty good. It was freshly washed and very clean on the inside. The outside was freshly washed — complete with water droplets and everything. Inside smelled great and everything was entirely functional. No problem with the car itself. It functioned fine, and while it wasn’t as impressive for a 2015 as I was expecting, it was a good ride that worked fine.
Returning the car was just as simple. Nothing problematic with the return process at all. Either I just had a fluke accident when I came in, or they really need to work on their service times. I’m not sure which one it is.