Steve’s European Automotive

Going to say that this was the best repair experience I ever had. I have owned BMW’s, Mercedes, Audi’s and Range Rovers and never 1 time got the excellent service that Jordan at Steve’s European Automotive gave to me. This place is no joke. They know what they are doing and are extremely professional! I was always the «gotta take it to the dealer» kind of guy. not anymore. Now I am «gotta take it to Steve’s» kind of kind. Thank you!

I’ve been using Steve’s for years and I cannot stress how fortunate I am to have them working on my cars. They are always honest, very competitive in pricing, and do the job right the first time. The service writers and techs are professional and trustworthy. Thank you Steve’s for the best service experience! I will keep referring you to everyone I know.

Steve’s has performed all regular maintenance and performance upgrades (APR!) on my Mk6 GTI since I purchased it a little over a year ago. I visited again today and was reminded about how great a find this place is! Customer service is a priority here and it shows. I strongly recommend Steve’s for anyone looking for honest and professional service for their automobile.

I bought a 1978 VW Bus that was in need of mechanical repairs including a rebuilt engine. I went to Steve’s because working on vehicles like this is their passion. These guys are great! They service your vehicle, tayloring their work to your personal needs. Their mechanics (Rob) do precision work. Steve, the owner is great! Jordan was my point person and he really cares about his customers. After my bus was finished they spent the better part of a day «orienting» me to caring for and driving my bus.

I visited Steve’s European Automotive today for a problem with my VW (we are a returning customer). SEA performed a diagnostic test to determine the problem. They quoted more than double what another local shop quoted. I went to SEA to pick up the vehicle (and explained that we were not leaving our car at SEA because of the price) and the guy at the desk went on and on about how he hoped the other shop was qualified, he suggested the other shop might break our vehicle etc, and that SEA works with VWs all the time, knows them very well etc.
As soon as I got in the car, I noticed it was running terribly (WAY worse than when we took it in). Turns out these «outstandingly qualified mechanics» who know VWs «SO well» unhooked the PCV valve (during diagonstics?), and failed to hook it back up once they were done. I was barely able to get the car to the shop 15 minutes away.

I have no need to go to my Audi dealership or do maintenance myself anymore thanks to Steve’s European Automotive. The biggest thing was the superior customer service I received just within calling them while also having called about 4 more shops. I was treated with empathy and respect since moment one. SEA is over 20 miles from my house but it is worth the trip. Not only did they save me $ 600 as opposed to my dealers prices but but they came in under their estimation. I had front brake pads and rotors replaced, they diagnosed the vehicle and told me I was correct about a misfire so I had them replace the plugs and coils as well. In addition my car came back full detailed, driving better than ever, and my service advisor Stephen, really went above and beyond with the customer service, my requests, and taking care of my car as if it was his own. The entire shop is a great place all around, quality facility, great staff, amazing service repairs and prices, and they even let me wait with my dog inside! I will always take my A4 to Steve’s!

I took my 2006 Saab 9 – 3 here for a traction control/​abs/​stability control issue. Steve’s took the time to correctly diagnose the problem and then fixed the problem in a cost effective and complete manner.
I used to take my 1998 Jetta here about 5 – 6 years ago and service was mixed… things are really really professional now. This is an A+ facility in my opinion and their rates for service are reasonable and competitive. I have definitely found a place for all of my service needs. Highly recommended.

I haven’t been back to Steve’s but looking at Steve’s response and the other reviews I have a few comments.
1. Steve — thanks for the note. Managing the repair remotely was difficult and perhaps if I contacted you directly something different could have happened.
2. I am not sure all of the reviews below are valid and there are 15 filtered reviews — yet — some (perhaps all?) must be true and Steve’s does have fans. Plus Steve’s has been around for years — as mentioned in my original review I took my car to him when he was located on M-​59 in White Lake and I am guessing there are not too many of us that remember the original location.
Given the responses below, the note from Steve and positive experience from the original White Lake location — I will increase my rating by 100% — 2 stars and believe if you are local and can deal with the Steve’s in person you are likely to have better results than I did (most recently).
Peace

Recently purchased a 12 yr old Jetta that I knew required several repairs. Spent hours on the internet researching costs for parts, average labor charges and most importantly, looked for a solid local mechanic.
Steve of Steve’s European Automotive was on my «call» list. He spent 15 – 20 minutes on the phone answering my questions. He was direct regarding pricing and it was great that his shop has access to used parts to keep my bill reasonable. My only reservation was how far I would have to drive to get to Steve’s from the Birmingham area. The day of my appointment, within 20 minutes I was drinking a complementary bottled water in their comfortable waiting room.
Jordan managed my «list» of repair concerns and kept me apprised of the work being done on my VW. He was accommodating and responsive despite the busy day they were experiencing. Shaun, the mechanic, did a great job (when you’ve had a few bad mechanics, it’s obvious when you get a good one!). It’s never fun spending money on car repairs, but at least at Steve’s European Automotive, I didn’t feel like I was spending my money unwisely.

Great team. Honest, open, direct and excellent work.
Mike b

I only had a conversation with Steve on the phone about the issues I’m having with my car and I am thoroughly impressed with his professionalism and demeanor. I see a review below that states they were appalled by his asking about the history of the car and the budget of the customer, but I think those are both fantastic questions. It’s saving everyone time if the budget isn’t in alignment. Of course there’s going to be a broken down car lot back yard mechanic that can fix a car for less but is that the quality you want to rely on when you’re driving around? Regardless of whether or not I end up taking my car to Steve’s (it’s a bit far from where I live), I would recommend this place for the personal attention I am positive every customer receives.

To: Mike and Steve:
Thank you very much for the great service and follow up with my Land Rover, it was a long process with the extended warranty company but you guys fought and won the battle. Then we found out that there were no engine available, but again you guys came through with an engine.
This was my dream vehicle and I intend in keeping it for a very long time. Your service and dedication is to be applauded. Thank you very much for bringing back my Rover.

I first contacted Steve’s European Automotive about a year ago to ‘interview’ potential facilities to have my Audi serviced. I exchanged some emails and was pleased with the correspondence, so i decided that this would certainly be the place I would have my car serviced.
Flash forward a year or so, and my car began overheating on I75 on my way to Royal Oak for an important meeting. I called Steve’s and spoke to Mike who directed me to the facility and even made sure I had a loaner car while my car was being fixed!
The staff was friendly and knowledgeable. I immediately felt at ease.
They discovered the problem (timing belt tensioner, bad thermostat) and looked the car over for other potential issues. Mike even dealt with the extended warranty company for me, getting a good portion of the services covered.
Many thanks, guys. I’ll be back next year for service.

I just took my Jetta to Steve’s for the first time. Bottom line, I would recommend this place to anyone.
My Jetta had an electrical problem which took an enormous amount of testing by the techs at Steve’s. Throughout the entire time that my car was in their hands, I was given daily updates. I was confident with their work and I was reassured by their knowledge.
I want to give a big thanks to Phil, Steve, and the techs that worked so hard on my car!

I drive a couple of heavily modified VWs, and going to *any* auto shop is usually a challenge. Fortunately, when we moved up to MI, we found Steve’s pretty quickly. They took the time to find out what I was doing with the cars and what I wanted to do in the future. They were already familiar with a lot of aftermarket stuff and how it works. This has been great! Mike and Fidel have had a lot of solid advice on how to get where I want to be with the cars, and how to do it without blowing things up. For me, the best part of using Steve’s to service my cars is that I know that I am driving safe, even in my built ones.

I took my Mini to Steve’s for the first time. I was looking for a good alternative to the over-​priced dealer services, and I think I found it. I was impressed with the customer service. Mike took down my info during our first phone call and was able to set me up in their system and determine what schedule maintenance I needed as well as addressing some of my other problems. I dropped my car off on Sunday through their key drop lock box, Monday I was given a diagnosis and estimate, they ordered the parts in, and on Tuesday, I picked up the car. The work was done professionally and the service was great. And they detailed my Mini nicely. I don’t know exactly how the prices compare with other shops, but I have no doubt that I saved money compared to the dealer.

Reporting live from the waiting room at Steve’s as I wait for 65k service to be completed on my Audi.
I’ve been comin to Steve’s for years, first for my VW and now for the Audi. Great people and great prices. For example, today’s service at Steve’s is approximately $ 150 less than the dealership. Plus, I have a $ 30 coupon. Coupons are frequently mailed out. I actually forgot mine today but Mike is giving me te discount anyway. All he asked I that I mail it back when I get a chance. Thanks, Mike!

I have been a customer of Steve’s for many years and all I can say is he runs a class act business. I’m a women and I am very hesitant where I go, so I am happy I have him to repair my Audi. I would highly recommend him for your car repairs.

i haven’t been to Steve’s in awhile but that’s because i have a new VW Jetta that is under warranty however when i used to take my 1998 VW Jetta here for service on many many occasions i was always taken very good care of.
Steve’s always got me in ASAP and had my car done rather quickly. there was only one or 2 times i had to leave it overnight or pick it up late, but it always worked out and Steve’s was always very accommodating.
i have always gotten a honest diagnosis and a fair quote from Steve’s. my husband works for VW and he is able to look up things for me like part and labor rates and he always made sure their charges were within the expected range which they were.
one of the first times i went to Steve’s was when my car was pretty recently out of warranty and i needed a transmission switch replaced, unfortunately this was not covered by the power train warranty so i had the repaid done. i was told i should try to get some reimbursement from Volkswagen directly because the car was just outside of the warranty. so i tried it and it worked! Steve’s had saved me a bunch of money!
i always refer my friends and family to Steve’s!