Ulta Cosmetics Salon And Fragrance

Doesn’t even deserve a star. The employees are racist and not to mention majority of them are ugly but think their the shit. Worst customer service ever and rude. the people working here are miserable and got stuck there because NO ONE else would hire them.

Don’t shop here. Drive the distance, go to a Sephora for the designer products, a drugstore for the drugstore products, or order online. Save yourself the trouble. As others have mentioned this place is dirty and under stocked. They also treat you like you’re «less than» if you don’t have on a face full of makeup or aren’t dressed a certain way. The profiling has to go. I felt super uncomfortable and judged in this store, like many others have stated. Clearly whoever is in charge of security is targeting/​stalking the wrong people since almost everything is gone, or open/​used. Now I know why this location is always empty.
I’m never shopping here, or at any other Ulta stores, again. At least Sephora always has products in stock and the ladies don’t follow you around. Get it together.

the store is gross, there aren’t price labels on 95% of the items/​shelves, its completely disorganized it literally looks like it was ransacked during the apocalypse, they don’t restock, and the employees follow you and watch you down the isles like im not stealing anything you hardly have anything on your shelves to even steal chill

my friend was discriminated against when she walked in there looking for a bronzer. I’m very appalled and disappointment in the type of treatment she received. Being ridiculed about the color of your skin is just as funny as the lawsuit that can be file against Ulta.

I love this store! I had my hair done by Whitney and it turned out great! My hair is very curly and it takes the Dominican woman about an hour, she did it in 45 minutes. Great customer service. Everyone was so professional and courteous. I didn’t have to wait long at all. AND I didn’t even have an appointment. I later had a facial done and a make up session. Wow! The Prestige manager knew her products! Told me things I hadn’t known about my skin changes. I bought cosmetics, perfumes, and hair products for about $ 300. Received some free perks, such as an overnight duffle bag, a new cosmetic case, AND coupons for my next visit. I was enrolled in their rewards program and now have even more discounts.
I never once was followed in the store and never felt «watched» as these other reviews. In fact, I spent about 2 hours in that place and didn’t even realize it.
I will definitely make this my home store and visit often. Finally a place with experienced personnel and professionalism.

This location needs alot of work for starters make sure you have a greeter number two please train your security guard lady better she keeps following people all around this has happened with me and other people who shop here I am honestly uncomfortable having someone following me all around the store not everyone is trying to steal you don’t have to profile them. So please train her properly I don’t ever want to come back here and feel like A delinquent which I am not not !!! By the way NOT everyone is out to steal A freaking lipstick I know people are crazy but I am not one of them so I will appreciate it if you stop stalking all the clients I’m sure I’m not the only one who feels this way. Overall experience was mediocre I will not be coming back here thank God they open one in Clark New Jersey which is CLOSER TO ME and I’m so glad they did the Clark ULTA Is much better I am in love with the store I’m here all the time.

First time I went here and they had everything I was looking for but every time after that the entire place has been a mess. Product packages are open with product missing from the inside, no or messy looking testers, out of stock products for way too long. They should be re stocking more or atleast doing a better job of keeping people from stealing or ruining the products. It’s the only ulta around which is unfortunate because they have potential but it’s a huge miss.

This place is a joke. Rarely do they have products that they advertise for, and it’s a mess. Most of the testers are missing. Only 2 employees know what they are talking about and are usually overwhelmed with questions from not only customers, but other employees. I applied here a few months ago, as a makeup artist and hairstylist I was eager to kinda organize what they had there, or at the very least give good customer service to some of the people with makeup questions (usually when shopping I would help out other shoppers anyways) I got hired, and never heard from them again, called 3 times walked in twice for my schedule and was left hanging for too long. Poor management and even worse customer service/​employee knowledge about products.

I’m going back to Sephora with my cash from now on.
Yesterday I had my 50^th birthday party to get ready for. I walked in and found my conturing kit I wanted, and I also wanted a good foundation. So a sales associate offered to help. I explained that I had my party to go to and I didn’t have time. Whether she listened or not I don’t know but she sat me at a table across from another woman getting an application. All she had to do was show me an option for my skin type and point out my foundation color. But there I sat. And sat until I decided enough of this bullshit and went to the counter with my kit
I guess I didn’t look like I was going to spend a lot of money.
Well she figured wrong. I would’ve spent more then that young kid she helped immediately. I’m bringing all my business to sephora from now on.

THE FUCKING WORST PLACE EVER !!! THE WORST CUSTOMER SERVICE EVER!!! I went there to buy over $ 150 worth of makeup because I love the Tarte brand. I had my $ 5 off coupon as well as my rewards, as the fat ugly white bitch with her ugly ass bun was ringing me up on December 31 2014. She DID not greet me rung me up and said my total before I can even tell her I wanted to use my points she rolled her eyes and said number AND THEN she said ok now your total is so and so then I said but I have my $ 5 off coupon the bitch goes ugh. LIKE BITCH WHO THE FUCK DO YOU THINK YOU FUCKING ARE. THE WORST CUSTOMER SERVICE! I refuse to ever buy shit there ever again I would rather spend more money go to short hills and shop at sephorah where they give me EXCELLENT customer service.

I have been going to this ulta since it opened many years ago. They are lucky they have no other beauty competitors in the area, but with that said I will start buying my favorite products online. I am a very loyal customer, and I spend around $ 100-​$ 150 a month at this location. All the girls who have been there for a while are nice, and they are also pretty nice about returns. Although, they know how much I spend and rarely return. Here is why I am stopping my relationship with ULTA:
1. They are not properly training their employees. Twice I’ve been literally told off in the store. They must not be given proper guidelines about how to speak to customers, and it looks like they do not have repercussions for poor behavior.
2. One time I received the worst gel manicure of my life by some dude. Super messy looking, I could have done it way better myself. When I asked for a discount because I would need to get it taken off and re-​done the following day he flipped out. He told me to «go back to Brooklyn.» Whatever that means, lol.
3. The shelves are not stocked. It’s really a gamble if you don’t call in advance before coming in for something popular. Oh yeah, and some days they do not pick of the phone at all, that’s always fun.
4. There is a new extremely rude boy with blonde hair who works there now. Today I came in, and of course something I needed was not on the shelves. Just one person behind the counter and no one else in sight. I decided to wait online with my other products, and proceeded to wait online for 30 full minutes. Finally when it was my turn I asked the cashier if she could look for my color from the back. She said sure she knew it was there. Then another couple came up behind me. The boy said «please step to the side so I can ring them up.» Usually I would have just done it, but I was feeling annoyed bc I had just waited 30 min to finally be helped, and I didn’t want to wait anymore, and the girl would be right back. So I said «but I just waited for 30 minutes to be helped.» I didn’t say it mean, I said it in a whiny way. Anyway, he FLIPPED out. Like really wigged out like so shockingly. Several other employees apologized to me. But today was the last straw.
Get your customer service together! You just lost someone who spends over 1K a year at your store. You overcharge for everything, you can’t charge a premium if your going to give crappy customer service.

I love Ulta — the company carries its own line of quality products as well as a variety of drugstore and midrange cosmetics. Rewards program is good for coupons and deals and sometimes they have great online incentives like huge deluxe size sample gifts free with purchase! I love Ulta but this review is specific to this store.
1) I, too, have been followed in this store. Only once, but still. It made me uncomfortable to even use testers and play around. Maybe it was cause my purse is large? I don’t know. I work in retail so I understand the need for vigilance… but I’m clearly not stealing. I was the only one in the store. Hard to miss me stealing something.
2) The last three times I have visited this store, after confirming with availability online and calling the store… EVERY ITEM I came for was out of stock. This morning I stopped in to get some products — one employee in sight (she was friendly and apologetic!) and shelves seemed empty! This is my closest Ulta but I may have to just revert back to Sephora and shopping online. Very disappointed.

I waited too long at the registers. There was no one there to ring up. A Huge line formed behind me and still no help. Finally an employee said from a distance I’ll be right with you, as she showed someone around to different products. I gave it a little longer and then placed the $ 200 hair dryer, that I was going to purchase on the counter and left. Hire some more people Ulta. Totally disappointed, I’ll order my hair dryer online from another company. Never coming here again.

Not a big fan of this Ulta. The testers for the cosmetics are filthy and I have not been able to find products in stock that were on display. Also, a big lack of tissues and/​or cotton balls to remove any makeup you do test. Staff is either overbearing or completely disinterested. I wish there was a Sephora nearby as I would definitely go there instead.

This place is great for all your makeup necessities! They have a wide range of make up brands! From high end (like urban decay, tarte, bare minerals, etc) to the drugstore cosmetics (like covergirl, revlon, neutrogena, etc), ulta has several of the brands you might be looking for! The only brands that ulta does not carry are YSL, Clinique, dior, or chanel. I really liked this store and how friendly and attentive the workers are. I ended up getting 3 urban decay items.
The only thing i found a little disappointing was that:
1) most of the shelves were either disorganized or 2) not stocked at all
3) they dont really have their makeup testers set open for you to see, so you might have to open them up and see for yourself.
I had a good experience, it couldve been better.
Other than that, ulta has some pretty awesome stuff, so if you have a make up lover in your family, ulta is the place for them!

I have a new and potentially dangerous love affair with Ulta, this location in particular. The store is spacious. They have every brand, including the signature Ulta brand, which has a huge selection of good quality products. They also have a variety of hair products, a chic salon in the back, and a multitude of gift and perfume packages. I always find a good deal when I’m here and the clearance section in the back is a huge plus. This way you can try new products with low risk and not feel guilty about it! The staff are friendly, the coupons are helpful, and they even give you a free CK mascara on your birthday. This is my new stop for makeup. After all, who doesn’t like a store full of beauty products. I like the variety and I WILL be back.

Awful customer service, very rude manager.
They do not live up to their return policy like Sephora does.

Ultra is a step up from Sally’s and a step down from Sephora. This branch is located in the watchung strip mall off of rt. 22. Best time to come here is during the weekdays because there aren’t a lot people.
In terms of make-​up this store carries drug store brands as well has more expensive brands that you can also find in sephora like urban decay, tart, bare minerals etc. The only high end brand I saw here was Calvin Klein. If your more into Dior, Chanel and YSL brands this store isn’t for you. Ultra also carries Dermalogica which is great for people who need full coverage to cover up tattoos, birthmarks etc. I was really happy to find that there.
Skin care: great selection as well. They carry some Dermadoctor products. Although I was disappointed that they don’t carry the brightening deodorant. They also carry Peter Thomas Roth and some Clarisonic products. Don’t look for Clinique, shiseido or clarins type brands you won’t find it here.
Hair care: wow a wide selection of hair products and hair tools. Definitely beats out sephora in this end. They have a wide range of salon hair products. They also have hair dyes but only the drug store kind. I didn’t find any professional dyes so in the hair dye department Sally’s beats it.
Nails: they have a wide range from drugstore to more high end. I feel like they carry more brands than sephora.
–2 stars for:
1. The lack of samples or unlabeled samples. They need to replenish their samples and they need to update them with labels because some of the labels have come off and you cant tell what color item it is especially if you’re trying to find foundation or concealer.
2. Lack of stocked items. Sometimes I also find that they have the sample, I love it. But then a sales person tells me they’ve run out. So disappointing. Please replenish your items.
Other than those 2 complaints. This is a great place to go for beauty products if you don’t want to go all the way to sephora in the mall. The staff here are friendly and if you feel like getting a blow-​out after shopping, this branch has a salon. I haven’t tried it yet but the patrons seemed satisfied when I was being nosey lol.

I really dislike this Ulta. Products opened, and you’re not sure if the items you have are used or not.

Ulta used to be my go-​to store & salon for all things beauty. I adored this place… I went there for years– so much in fact that I knew where all the products were probably better than some of the sales associates there.
I only go in occasionally now when I know exactly what I need because the location is still very convenient for me. I do also enjoy the products (hair and makeup especially).
Why did they lose my business and loyalty? I experienced snobby sales associates on the retail floor, which is a major turn off.
And there was just too much weirdness in the salon. Weirdness in the sense that I worked an extremely demanding job in another state so I never could commit to appointments — so when I had a chance, I would call in to the salon and ask if they could fit me in.
I did get the very distinct feeling that the staff disliked my doing this. That and the hair color service I had last time (this is probably going on 3 years ago now) left me with red hair — when I in no way/​shape/​form asked for red hair. And when I went back to the salon to correct the redness, I had two stylists lie to my face and tell me it was not red.
I hope for their sake they have improved — but these experiences don’t fade from my memory as easily as the red dye they used.