US Coachways

Awful customer service. We rented a small bus for our school, and I lost 3 good-​sized items. Once I realized on the same day that I was missing my two bags and a jacket, I called that same day, and then had to call and email every day for 3 weeks. It took a few days for our sales contact to ultimately respond, by referring me to their customer service person. From then on, each time I emailed to get an update, all I got was a pat answer that the items were not found. The customer service person never seemed to put any effort into finding the bags, wouldn’t allow me to come look for the items and for the life of me, how can they lose 2 reasonably-​sized bags and a jacket?
Also, the driver didn’t seem to have good directions — one of our people had to tell him he had just driven by our destination, whereupon he simply backed up on the road to turn into the entrance, which did not seem very safe. Clean bus, but on both trips, the bus speeds away as soon as the last person gets off. Make sure you double-​check for every item BEFORE stepping off!