Sparkly House Cleaning

DO NOT BUY!!! SERVICE UNSATISFACTORY & NOT AS ADVERTISED; TERRIBLE CUSTOMER SERVICE!
We purchased a voucher for 2 man-​hours of cleaning for our 750sq ft apartment in downtown DC and after booking the service (which was the only easy/​professional part of our encounter with Sparkly House Cleaning) we came home the day of our scheduled service to our apartment looking EXACTLY as we had left it. Literally NOTHING was cleaned– the cleaning crew swept/​vacuumed the main hallway and kitchen floor and moved a few small pieces of furniture to do so. Otherwise, we did not receive any of the services listed as part of the «Lite Sparkle» package on their website– they did not touch our bedroom, our carpet and none of our area rugs were vacuumed, the floors were not mopped and the floors had visible footprints and streaks, the kitchen counters were still dirty (i.e. visible food stains & sticky spots), nothing was dusted, our end tables, coffee table, furniture, etc was neither dusted nor wiped down, the trash was not removed (kitchen, bathroom or bedroom), the shower was not cleaned at all (the tiles & wall still had streaks & soap scum), our mirrors were not cleaned, dust/​fuzz/​dirt were still visible on the floors and along the baseboards when we returned home. The cleaners also broke one of our towel fixtures off our bathroom wall, leaving a large hole in the drywall.
When we contacted the company to complain and request a repeat service or refund we were first told they did fulfill all the service requirements, then we were later told they actually did not but it was our fault because our home was too «cluttered» and we did not provide the proper equipment. The service coordinator was rude, unhelpful, unprofessional and not only failed to offer any form of reconciliation but also insulted us.
I’m not sure what’s worse– paying for a service (+ extra cash for tip) and not receiving it + the hassle of dealing with such a terrible company or the scary thought that a random stranger was in our home unsupervised for 2 hours (as confirmed by our condo building front desk) doing God knows what since the «cleaning» they performed would have taken 15 minutes max.