Smith Motor Company

The first few times i went here it was fine, but after my last trip i won’t be returning. I have a 2014 ford and just needed a tire noise diagnosed and a loose/​rattling rear-​view mirror fixed. The first trip for this was a red flag as the paperwork mentioned checking the side mirrors instead of the rear-​view. The tire noise was diagnosed as needing bearings and it was marked «ordered.» I asked the service desk person about the mirror and was told they would look at it when the car was back in for the bearings. No eta on parts. I call back 2 weeks later to check on parts and the service person goes into a rant on the rear view mirror and how its operating as intended… even though she conceded on my last visit that they looked at the wrong mirrors… so a 40,000 car with a loose rear-​view mirror is normal. She then tells me the part will be in next Tuesday and to make an appointment. When I balk at this and asked to be called when it arrived I received I get more dismissive attitude. I don’t have the time or energy to deal with people like this. I’ll find another dealer to do the work and contact Ford.

Picked up a new F150 from Smith. Really nice people, friendly and professional. Diane made the whole process easy and stress free. The truck is amazing, love it!

Couple of things you should know before you visit the service department here —
1) Make sure you schedule an appointment before something goes wrong.
2) You can expect «any idea how long it will take» to be answered with «as long as it takes».
3) This dealership will not supply or help with a rental or loaner regardless of your warranty status if you did not buy the vehicle there (even though the factory and extended warranty expressly cover a rental for warranty repairs that require an extended period to rectify). Hence why you should make your appointment in advance for your covered warranty repairs and then expect to wait in their waiting area for «as long as it takes».
I will go out of my way in future to avoid giving them my service or sales business.

The fixed my car after two weeks … but speakers still sound awful. Not there fault … but I was told they replaced the speakers a whole ago. which leads me to think they didnt. While everyone was nice, I will not be back.

Very poor service. And they lie…

After a long hard road of trying to buy a good used car my search ended at Smith Motor Co. I was able to drive into the parking lot and look at the car I was interested in without being harassed by anyone. When I was finished I walked in and spoke to a salesman and he was very nice and I want to say he was ‘humble’ if that’s the right word. He was quiet and calm and didn’t have a fake smile or fake enthusiasm. He just listened to me, opened the car for me and asked me if I wanted to test drive. He never tried to convince me of anything and I liked that. I bought that car and I’d buy from them again. The salesman’s name is «Skeeter» by the way. That’s his nickname and the name he goes by.
So, if you’re like me and hate the stereotypical, in-​your-​face, smiling, I’m your best friend salesman that speaks like he’s had no formal education then go to Smith Motor Co. and ask for Skeeter.