Pop-A-Lock

Paul was very helpful and did great work. He was able to explain what would be the best sort of security for our house and recommend the correct products to purchase, which he was then willing to install. Ended up not having one of the keys and he was still able to re-​key some cylinders for us. Changed out some extremely old locks and fixed up the ones we had remaining, so as to save us some money as well as retain the look of the house. He was very kind, efficient and helpful in all aspects — we can really recommend him if you are looking to change the locks/​re-​key the locks on your house! And good, reasonable prices, which he states up front and doesn’t surprise you at the end with extra charges.

Waited for another locksmith for over 3 hours. Called pop a lock arrived within 30 minutes replaced both locks on my front door within 15 minutes. Charged me $ 89 for service call and $ 25 per lock. Received a 10 percent Unilocal discount for total fee of $ 125.10. Very satisfied!

Paul Pien is just amazing. Returned my call within 2 minutes and at my place in 20 minutes to extract a broken car key stuck in the ignition, He was able to do the job in two minutes. He charged me $ 100 and gave me a 10 percent Unilocal discount. Another company wanted $ 145 minimum. Yet another was telling me how hard it might be especially if they have to take the ignition case apart. Mr. Pien was quick in his assessment over the phone. I have no hesitation to use his services for other key needs.

Unbelievable. I have never had such a pleasant experience with a provider! He was responsive, flexible, and fast! He offered tips to help us save money –yes, meaning *he* made less money– so that the new car key was about half the cost of what anyone else quoted us. Hallelujah. I can’t wait till I need another locksmith repair done!

Keep this company’s contact info handy when you need honest, reasonably priced, conscientious locksmith service. Paul Pien, the owner, is easy to talk to, too. I highly recommend this company.

Quick and painless service when we were locked out of our house on a Sunday evening. Very transparent about price and cheaper than the other locksmiths I called!

I called with a stuck vehicle lock, and they connected me with Paul, the owner. This guy was amazing. He was straight up and honest with me that he wasn’t sure regular locksmith tools were right for my kind of job, and actually asked me to send him some pictures later that day to see if he could give me some advice. He weighed in and his advice saved me $ 100s based on what the dealership had quoted. I kind of want to go lock myself out of my house right now so I get to meet this guy.

AMAZING service that goes ABOVE and BEYOND the call of duty. WOW… How AWESOME would it be if other businesses were half as GOOD, CUSTOMER FRIENDLY and HONEST as Pop-​A-​Lock of Washington, DC. Mr. Pien, the Owner, RESCUED us after a harrowing experience of not being able to enter our home due to a malfunctioned bottom-​lock. Mr. Pien not only fixed the lock but he also STRENGTHENED the associated strike-​plate and dead-​bolt. Our front door and home are forever changed by the AMAZING service from an AWESOME business Owner, Mr. Pien! Thank you, Sir; your services and honesty are truly appreciated, not to mention, refreshing!

Paul is so nice! He saved my ass today. I have no idea how did I lose my car key. Paul returned my call in 10min and showed up in 40min. He said if my key is inside of car. It will be $ 98 only which surprised me because I have an experience with $ 200. Unfortunately the key was totally lost. So he provide a new replacement key for $ 195. And I want a second backup one with Chip for $ 50. Also I am a member of AAA. So Paul helped me to call AAA for discount. Also he said I can keep the test key with me for free which can open the door but not start the engine. I am so grateful for this. Thanks!

The guy is very friendly. He did his profession job very well. He arrived early less than 40 minutes. It took him only a minute to pop my locked car to unlocked the door. I like his service. I will recommend anybody to call for the vehicle locksmith!

I contacted these guys about some trouble with a sticky lock. I received a prompt response with advice on how to fix the problem on my own, as well as pricing for if I was unable to. Extremely professional, especially given that they could have just charged me.
I’ll definitely be using these guys the next time I have an issue!
PS: They also offer a discount if you contact them through Unilocal.Awesome!

Do not hesitate for a minute — just call them! This outfit is scrupulously honest — a rarity in the locksmithing business today. I spent two hours calling locksmiths in the Washington, DC area, looking for one who could extract a key that broke off in the ignition of my car. Half of the ones that come up when you Google auto locksmiths are nothing but paper companies, with different phone numbers, names and web sites, but are all essentially the same company — 24 – 7 Locksmiths. They, and all but two of the others I called offered to come out for $ 75. But when you Google to find complaints or reviews for these companies, you’ll see they employ the same scam: They come out, look at the lock or whatever, and start finding problems, and tally up a charge of five or six times that. Most people are desperate, so they pay. DON’T!!!
Call Pop-​a-​Lock, for any kind of lock work, not just auto locks. These guys are so honest that they will even tell you, over the phone, how to fix the problem yourself, if it’s a simple fix. And I can attest they are skilled, prompt and wonderful to deal with.
I didn’t realize that getting a broken key out of an ignition is not always possible. The bad-​guy locksmiths use that to tell you that they need to replace your entire ignition — at a cost of hundreds of dollars. I described my situation — I could see part of the key in the lock — and Paul pegged success at 70 to 80 percent for getting the key out. It was a gamble, and $ 99, but I decided to try.
James arrived promptly and set to work. It wasn’t an easy job, but he didn’t give up, and finally got it out. Took about half an hour. He’s such a professional, very bright and personable. He shared insights about the dirty dealers in the locksmithing business — sharks who prey on senior citizens, and others, without shame. It’s really remarkable how they get away with ripping off people.
You don’t have to worry about that with Pop-​a-​lock. Trust them to be honest and do a good job. I will never turn to another locksmith, and will tell everyone I know to do the same.

This is my second time already that I’d left my keys in the apt and the first time I call these guys. They answered the call promptly on a Sunday evening and the locksmith came in about 20 mins, sooner than I expected. He did quick work on my door and after a few jiggle: pop! The door opens. Thank you!

I’d like to write this review, not for services rendered; but, rather for excellent customer service, which we all know is a rarity these days. I spoke with Paul extensively about replacing a lock, and even exchanged picture messages (upon his suggestion) so that he could better assess my situation. He not only educated me on the different types of locks/​security devices; but, also offered to walk me through the purchase and replacement, which he suggested I do myself. Wait, what? A business owner who encourages a DIY project, so that I can keep some money in my pocket? Courtesy, professionalism and expertise all wrapped in one. Yeah, he has this field on lock. I’ll always call Pop-​A-​Lock first, in future endeavors!

I called to set up an appointment for tomorrow to fix door cylinder.
I was told my call would be returned so I could get an estimate and set up appt. time.
My call was returned by Paul within 5 minutes. I sent him 3 pictures to determine the problem. Paul told me that he could tell me how to fix the problem myself and there was no need for them to come out. so in 3 minutes my lock was fixed over the phone.
How fantastic is that…

Bob with Pop-​a-​Lock saved me after my keys took a tumble into the Potomac while kayaking last weekend. He was there quickly, and waited till I got there after I left to search for a spare and had to bike/​metro back to the boathouse. Totally courteous, totally friendly, two keys made in a jiffy and worth every penny. Especially since I was parked in a metered space on a Sunday when the Subaru dealerships were all closed and useless for advice. I couldnt leave it there till Monday, so Bob saved me. Highly recommended in every way.

Pop-A-Lock’s customer service was excellent from start to finish. Paul and James worked with me to copy vehicle transponder keys within my price range and around my work schedule. They were extremely efficient, knowledgeable, and comprehensive in completing the job, making sure everything was programmed and secure.
Their workmanship and professionalism truly could not have been better. Combined with their reasonable pricing and thorough explanation of all key-​copying options, I give Pop-​A-​Lock my highest recommendation. Plus, Paul and James are just really nice guys, to boot.

Our car key broke off in the ignition this morning. I saw that Pop-​A-​Lock had gotten great reviews on Unilocal & gave them a call. The assistant took my info & said that Paul would call right back which he did 2 minutes later. He said he’d be at my location in approx 25 to 30 mins. He was there in 25 mins (which was great because the temp was starting to drop & all I had on was a light coat).
Paul went right to work and was successful in removing the broken part of the key from my car’s ignition. He was very polite & professional and I would highly recommend him to everyone!

Paul returned my call promptly and then dispatched an associate, even though my issue was not an emergency. The locksmith arrived within a few minutes of the scheduled time. My issue was a door out of alignment with its frame, and a deadbolt lock that no longer work because the previous owners had try to force it and broke it. He fixed all that, for about $ 100. The whole time, he was very professional and explained exactly what was wrong and how he was going to fix it.
I would call DC’s Pop-​A-​Lock again.

These guys were absolutely fantastic. I gave them a call yesterday and explained that I was looking to either re-​key or change the locks on all the doors in my new home. I explained what we had — the gentleman on the phone advised a couple of different approaches, and told me to buy the locks I wanted at the price I wanted at either Home Depot or from the web — and told me what to look for as far as matching keys, etc. (They just as easily could have sold me some themselves, but they directed me to the best deal). Then, they showed up exactly on time as scheduled and replaced the locks perfectly — James the locksmith was professional, very friendly, and very skilled. He worked quickly and then the total cost was EXACTLY as quoted — to the penny.
These guys are great — highly recommended.