Ace Plumbing

Our washer started leaking Saturday morning. It’s an older model. I called Stephen around 9 a.m. and he answered right away. Said someone would make it by the afternoon. When it was clear to him that his technician was tied up, he called to see what my flexibility was. The technician Nelson called Sunday morning when he was on his way, and was right on time. In less than 30 minutes he diagnosed the problem. He explained the issue and answered my questions about different ways to fix it.
Appreciative of the communication efforts Stephen and team use. Will keep them in mind for future issues, emergency and otherwise!

This company has massively inflated prices! We called them to fix a pipe leak under our kitchen sink. The plumber showed me the source of the problem (basically we were in need of a replacement U shaped part) and assured me it was an easy fix. To make a long story short, the plumber spent about 30 minutes on actual service and charged me $ 250. I am not a plumber, but I am pretty sure I could find the same part at home depot and replace it myself for about $ 5. Customers are much better off finding reputable individual plumbers and paying them directly. When you go through a big dispatch service like ACE you are paying for the plumber’s salary, the company owner’s salary, possibly a dispatcher, and other company overhead. In other words, be prepared to be royally ripped off.

I saw the previous reviews regarding no-​shows and confronted Stephen on this. He assured me this was no longer an issue and worked with me to schedule a time, locate a part, etc. I confirmed our appointment twice the week before. the day of the appointment, he no-​shows. I call 3 hours later and he responds to my vm and tells me he gave the job to his brother and didn’t seem to realize he had no-​shown and hadn’t bothered to tell me he changed plumbers on me so I could notify my tenants.
He offered $ 50 off but then still didn’t call back.
I recommend: don’t waste your time.

What service!!! Returned my call immediately. Came out the same day. I thought my water heater holding tank was shot. Jr. saw that the problem was a clogged pump. He disassembled, cleaned, reassembled and tested the pump, which now works perfectly. Polite, efficient, informative and neat. I’ve found myself a great plumbing service.

Called up Stephen with a couple issues that crept up at the same time. Two separate fixtures leaked the same week down in to a lower unit from two different bathrooms above. Not only did he come and assess both issues quickly and easily, his quote was beyond reasonable.
He was fast, professional, thorough and fair. I don’t know what else you would want from a plumber.
Next time an issue arises, he will be our first call.

I was hoping these positive reviews wouldn’t lead me astray. But unfortunately I should have listened to the reviewers who reported missed appointments. I spoke to Ace Plumbing twice about inspecting plumbing for a home purchase. We confirmed a day and two-​hour window for the inspection. They didn’t show up, didn’t answer their phone, and didn’t follow-​up. Seems like you may get good service for last-​minute work with these guys, but not recommended for scheduling ahead.

Overall, my husband and I were impressed with our Ace Plumbing service. We called this morning to have Ace clear out a main sewage line blockage at our house and a plumber was able to come out this evening. For something like a sewer clog, getting someone out on the same day is clutch. The work seemed very thorough, and the plumber was pleasant. He even cleaned up after himself, which we half expected would be left for my husband to take care of once he was finished. This business is owned and operated by two brothers and they work pretty much ²⁴⁄₇. We’ll be using them for any future plumbing issues.

Had a clogged kitchen sink. Called a lot of plumbers — no one could make it for at least 3 days and a $ 250 service charge. Called Ace and they were here, on a Saturday, and hour later. And they were $ 650 less than others estimates I received! Highly recommend.

We have had a few plumbers over the years and I was impressed by Stephen at Ace Plumbing. Quick response time, courteous and professional service, and an honest assessment of the work that needed to be done. The jobs were completed at a fair price and he fixed a simple but ongoing issue with our Toto toilet free of charge that another plumber probably would have charged us for. We will be calling Ace again and recommending their services to friends.

My experience with Ace Plumbing couldn’t have been better, which was even more appreciated than it would have otherwise given the panic I was in when I had a pipe burst at 10:30 on a Friday night. They were here in less than hour, helpful, friendly, and were creative when the problem wasn’t immediately resolved. They even dug out in the snow to find my water line, in freezing temperatures in the middle of the night. I also know I could have been charged just about anything given the hour and the circumstances, but instead was given a fair price. Highly recommend.

My experience with Ace Plumbing was pretty good. I asked them to come out around 5:30pm. They said that was fine, and that they would charge me the normal before-​5pm price of $ 50 to come and look at my frozen pipes. They arrived at 5:15, which was appreciated. The plumber tried his best to get the pipes unfrozen, but due to lack of access to the crawlspace under the house, he was unable to unfreeze the pipes (it was like 15 degrees outside). He tried for about 45 mins using this big heat blasting device, blow torch, blasting hot air into outside crawlspace grate, and then told us it was really an uphill battle, considering it was only going to get colder that night. He was really helpful, professional, and told us how to prevent frozen pipes in the future. After all was said and done, he only charged us the $ 50, as he was not able to unfreeze the pipes. I was pretty impressed with the experience though, and I would call Ace again if I have plumbing issues in the future.

ACE Plumbing is amazing. They seem to work all hours of the night and day. They will stay until your problem is fixed. They don’t cost too much for the fact that they’re always on call and provide superb service.
Junior came the night that we lost hot water at our house. He found that our newly installed hot water tank’s air vent was blocked during install, and removed it. That solved the problem briefly, but we soon lost hot water again. So he returned and found that our mixing valve was faulty, and returned again to replace it, and changed the settings on our shower so it got the hot water it needed. That solved our problem — but only for a day or so, when we lost hot water again. Junior and Steve found diagrams online and brainstormed what was wrong — and found out that the previous owner seemed to have removed a check valve from our system. So they came with a replacement valve and welded it into place. Since then, we’ve hot piping hot water all the time.
It took multiple visits to totally solve the problem, but to be fair, we had a complex problem and they came at whatever time of the night and day to restore our hot water. They didn’t charge for visits where they didn’t do any physical repairs. They’re also really personable and patiently explain each step that they take. I highly recommend them for the most complex problems.

Another great review for Ace from us! When our hot water heater started leaking Saturday morning, Stephen was able to get to our apartment within an hour. He diagnosed the issue and the new heater was installed the next day. Great service, extremely quick, and willing to put in the extra effort to get us up and running over the weekend. Highly recommended!

Professional service and reasonable price. Stephen was very personable too. Very happy with the results.

Ace Plumbing is amazing. Stephen and Junior were outstanding, honest and performed services as advertised. My sewer line collapsed and they were able to quickly identify and rectify the problem. The price was fair and beat most companies. They explained everything and held true to their word (which is rare anymore). They are now the only plumbers I would call as they set the standard.

Responsive, professional and answers the phone at all hours. I called due to a backed up sewer line at 1AM and they had someone out around 10. Very thorough and attentive. Highly recommend.

I had a water pipe bust at night and I called Steven at 7 am next morning, he was there already, he quickly understood the emergency and put me on a 1 pm service call. Close at 1 pm he called us in advance to coming and he was at our house just in time. He replaced a part of the pipe that was broken, replaced a broken main valve and return water to our house! What a relief! When we have water we don’t notice it, but very quickly notice when water is off! Highly recommend Steven for plumbing repairs!
Mike
Vienna, VA

I called Ace Plumbing after having a pipe burst. He was at my house within 4 hours or my call and repaired the pipe very quickly. I had previously called more than 10 other plumbing companies who either didn’t have appointments or wouldn’t have one for another day or two. Stephen also honored the Unilocal discount. I was pleased with the work and the timeliness. I will definitely use him again.

I called and spoke to Stephen and discussed my emergency plumbing job over the phone. He did a little bit of troubleshooting and then told me he could do the job, and he’d be at my home between 4 and 8 pm. He never showed up and never called. I could have booked someone else. I agree with the other reviews.

I called Stephen Johnson on a Thursday evening at 9:45 for an emergency toilet repair, and he arrived at my home by 11:30 the same night. He immediately identified the problem, explained the issue, and completed the work to repair the toilet. Stephen is professional, guaranteed his work with a 90-​day warranty, and was a nice person to work with during an emergency. I will call him again if plumbing services are needed in the future.