Yarmouth Management

In the early 1990’s I rented from Yarmouth on two separate occasions. I was always treated with respect — especially by Jill Silver who was an absolute darling. I never had any issues with maintenance issues which were always dealt with promptly.
Now I am in need of another apartment — urgently but doubt that my meagre SSI will meet the requirements.
Thanks Guys
Owen

I’m moving out of a Yarmouth-​managed house after four years. They have been fantastic. Repairs are made quickly, policies are reasonable and employees don’t swing by unannounced. I’ve had helicopter landlords, so really appreciate their hands-​off approach.
I’m particularly grateful for how they dealt with a crazy-​neighbor situation. The staff likely suffered through an endless barrage of silly complaints without bothering me about it.
Yarmouth’s website has a ton of great houses and is worth recommending to friends who are moving. The houses go fast, but if you pounce you can get lucky.

In my experience, as someone that used their services for years, Yarmouth is disorganized, gives misinformation, and they aren’t able to consistently pay attention to detail. I am glad to see that many more property management groups are moving into Capitol Hill, go with one of these.

My wife and I were under Yarmouth Management for 5 years. It turns out our landlord has another property that another management company runs and decided to consolidate management companies. We got the word that we were going under new management and we CELEBRATED! For being Capitol Hill’s leading management company, you’d think Yarmouth would be more organized and on it, but they are not. Literally, every staff member I’ve interacted with who works for Yarmouth is a bit slow and doesn’t value efficiency. If we ever had an issue and we’d notify Yarmouth, they would make it ten times more confusing. They also don’t seem to communicate among staff as each staff member would give us a different story related to any given issue. We also had an instance where they forgot to communicate with our landlord about our lease being renewed. They prematurely told us the rent was staying the same without talking to our landlord and then had to go back on their word. They didn’t say they messed up but blamed the landlord saying he changed his mind. They often would make up stories making us not trust them. If you can avoid it, find another management company. It will save you much stress!

I’ve been leasing through Yarmouth for a year and have had a great experience. They are very quick to respond to any maintenance concerns, regularly maintain the property, and were very nice and flexible when we needed some flexibility with our lease renewal. I’ve had a much better experience with Yarmouth so far than I did when I lived in a large apartment complex.

This message is about the customer service of the woman answering the telephone. I called to ask about Property Management services on behalf of my condo board and this GHETTO, RUDE women gives me the weirdest most unprofessional response ever. Me: Hi, do you manage condominium buildings? Her: SO, YES!!! Because of the idiot answering your phone you’ve lost a potential client. Yarmouth is no longer in the running to be our Property Management. Good luck with engaging customers with «her» answering the phone.

I’ve lived in Yarmouth-​managed properties for 2.5 years and have been so happy with them. Dian has been my point of contact and has been incredibly responsive — when he is unavailable, another staffer very quickly steps in and the issue is taken care of. I am sad to be leaving DC and the beautiful apartment I’ve had the pleasure of living in but I know if I return, I’ll be calling Yarmouth!

This property management company seems to manage some really wonderful properties on Capitol Hill, but good luck getting an agent to meet with you to view one of them. Every time I call their office, someone rudely answers the phone and treats me like an annoyance. My fiancé and I had confirmed an appointment time to view a property last week and the agent NEVER SHOWED UP. We waited for over half an hour for the agent to come to the property before finally leaving. We called and emailed and never got a response. Today I called the office explaining that we were stood up, and the person I spoke with never gave an apology or explanation. This is one of the larger property management companies on the Hill, and they seem to think they’re the only game in town so they can treat potential renters however they please. Unprofessional and discourteous. Too bad.

They did return my deposit, although I have a feeling the Unilocal review had more to do with it than anything else. They’re not the worst property management office in the world (or D.C.) but you should be prepared to push back with them on things like having service items completed and having them return giant amounts of money you are legally owed.

I’ve lived in a Yarmouth-​managed historic townhome on Capitol Hill for almost three years. We will be moving this month, and I’m sad to say goodbye to our beautiful apartment and to Yarmouth.
Yarmouth has always been incredibly responsive to any requests and problems that arise in an old house. Dian has been our point of contact and is wonderful. We are always notified of routine work or when maintenance people need to enter our home. We have always felt like we were getting a great value in terms of location, amenities, maintenance, and communication.
When we found our current apartment, one of the things that attracted us to apply was Yarmouth’s great application process (and Bill, who showed us the place!). Each adult who will be residing in the house fills out an application and pays a fee (less than what most companies charge), but if you don’t get the first place you apply for, they will keep your application on file for a few months and allow you to use it toward other properties without paying to apply. Searching for a rental in the DC housing market can be miserable, and this effort to make it a little less painful makes Yarmouth really stand out.
We really cannot praise our experience with Yarmouth highly enough.

My two roommates and I lived in a Yarmouth-​managed property for 2.5 years. We are moving out to pursue a larger space with a fourth roommate, but we have been so happy with management that it is sad to go. Every time we email Yarmouth about a problem is it addressed very promptly. Dian has been especially helpful and courteous to us throughout our time at Yarmouth. I have already recommended Yarmouth to friends via word of mouth, but we always said we would be sure to share our experience more broadly because it can be hard to find a management company that you trust. Yarmouth has been great and we are very appreciative. Highly recommend them.

I have been renting from Yarmouth Management for about 9 months now and am completely disgusted with the way they «manage» their properties. I am currently going on 3 days without running water in my apartment, for the second time this month. Yarmouth has not done a thing to help me. In the recent freezing temperatures, they have told me that I need to «wait until it warms up.» Yarmouth does not own up to their mistakes and is constantly unprofessional. I will not be renting from them again, and I advise all to stay away.

I just moved into my new apartment and am very happy with the service provided by Yarmouth! I sent an email asking for help operating my heating system, and they replied back the same day and had a heating technician in my place the next morning. I mentioned that the thermostat was a little hard to use and the digital numbers didn’t display correctly and they installed a new, updated thermostat on the spot. Thank you very much for being so attentive and helpful! I’ve had bad management companies in the past and really appreciate Yarmouth’s customer service!

Our house in Trinidad was robbed twice during a one year lease on Morse Street. We told Yarmouth about the first robbery and asked for additional security, at the very least we wanted bars on the windows and doors (all other houses on our block had them). According to Yarmouth, the landlord did not want to invest in additional security — they did not even change the locks on the doors. It is unclear how much room Yarmouth has to maneuver with the landlord, but perhaps some stronger advocating on our behalf would have helped. But remember, this is a business.
Needless to say, we were robbed again shortly before we moved out at the end of the lease. All of us were home sleeping while someone broke in the front door and stole our things. The locks on the door went unchanged again and only after telling Yarmouth that we were leaving did they offer to invest in an alarm system. We didn’t stay long enough to find out if they ever actually installed the alarm though I strongly suspect they did not.
I understand the risks associated with living near Trinidad, however, I find the lack of investment in basic security to be extremely troubling and dangerously irresponsible.
I will say that they are very quick to respond to emails. Idell, in particular, was always courteous, though this does very little to return the thousands of dollars in property we had stolen through the course of the year.
Please rent with care and remember that this is a business first and foremost.

Landlords beware before listing with them! I always rent my apartment with one open house but was out of town so used Yarmouth. After 5 weeks and lots of questions/​no feedback, I knew why. I saw the pics and ad they used on Craig’s list. Awful. And neighbors said they never showed it. They must show the ones they manage. Came back and got the house rented in one day as usual. Use at your own peril. Give them only 2 weeks.

I can’t say enough good things about the service Yarmouth provided during the 2 and a half years we rented from them. We were the first renters in an old house that needed some serious maintenance — not obvious until something broke — and Yarmouth was always responsive in getting repairs made quickly. We got to know several staff members and found them to be caring as well as very professional. When I accidentally overpaid rent because of an autopay error on my part, Yarmouth called it to my attention right away so I could get the problem resolved. Then of course they returned my money.
If you strive to take care of your rental, I’m sure you’ll find that Yarmouth is good to work with. I highly recommend them.

I’ve been renting from Yarmouth Management for over 3 years. I can tell you I’ve been satisfied with their customer service. When I do have an issue it is usually solved within a day (if it’s urgent) or within the week. This really all depends on the Landlord though.
Idell is very attentive and has a quality list of reputable handyman in specific skills to get things accomplished.
The agents were very professional and didn’t try to UP sell apartments. The agent and I had a thorough conversation about the renting process, cost and information about the area.
The one note is that some condition of the apartment was less than satisfactory, the carpet was not clean and there were other imperfections to adjust. Granted that my move-​in time was accelerated.
Overall, good people a good business and a Capitol Hill staple.

We rented our condo from Yarmouth for five years (2007 – 2012). Within that time, the rent increases have been very, very moderate — certainly not as crazy as the high rise apartments that my friends rented. (But I think that this rent raise depends on each individual owner).
Yarmouth was very responsive to all maintenance requests (including a leak on the ceiling). When we finally decided to purchase a house and submitted a notice to terminate our lease — they sent back all of our security + interest acrewed with no hassel. (But we also we decided to spend a little money ($ 150) and hire the cleaning lady they use. This was our idea — and not at all pushed on us by them. We also repainted our walls).
I also used the cleaning lady for our new house to get it move in ready, I probably won’t use her again but she was good enough to secure my full deposit.

I rented from Yarmouth for 1 year. Never again. While some of the people I communicated with were nice and polite, there’s were incomprehensibly rude.
I should have known before I even moved in that there would be problems. I signed the lease and put down the deposit for a 2 bedroom and looked for a roommate myself. I narrowed the search down to a few and sent them to Yarmouth to look at the house since I hadn’t moved in yet. After a couple, I got an email saying they couldn’t show anyone else the house because the current residents were annoyed with «constant visitors.» I know now it’s because they show up without warning.
A few days later I found a roommate and asked her to stop by Yarmouth to sign age lease. I got a call from them saying someone was already on it. Luckily that wasn’t true, but they had told one of the people I had look at the house that she could sign the lease. Without asking me! When I complained and asked why they told someone they could sign the lease without confirming with me, they blamed me for «trusting craigslist.»
One year, 2 broken air conditioners they refused to fix over the weekend it was 105 outside and 95 inside my house, and 15 unannounced visits, I won’t be using them again.

They get stars for being 1) metro accessible, and close to the properties they manage and 2) being very sweet and nice every time I’ve called them or gone in to talk to them. They’re also pretty quick on the response, you just have to make sure to ask .
Eg. When I called them because my room was 15 degrees colder than the rest of the house, I asked them for a space heater and they got it to me within a couple of days.
However, they do get docked a star for being a little flaky on my rental application. I applied and had only 1 yr and 3 months of history because there are only 2 spaces to fill (1 yr in NY then 3 months in DC while looking for a place), and they said this wasn’t an issue. But later, they delayed my application because they wanted at least 2 years of history, so it was an issue! Anxiety causing for sure.
Overall, they’ve been really nice and responsive so far and moved things through relatively quickly. Yay!