Wells Fargo Bank

I hate this bank. I have experienced 5 banks as one by one they have been absorbed by larger entities. This is the only bad experience I have had. I have yet to walk into a branch without their trying to sell me something, supposedly for my benefit. The only benefit is to them, however, whether this involves increased fees or less access to my money. On two occasions my preference for paper statements has been changed — without my authorization or permission — to email statements only. This has required several phone calls, including waiting while they investigate whether my account was hacked. They not only charge for any check without a huge Wells Fargo logo, they charge for a different font on the check. When you enter the lobby there is someone greeting you and making chitchat while you wait in line because there are not enough tellers and the tellers who are there are busy chitchatting with customers at the window. What I want from a bank is to come in, complete my business and be on my way. I do not want chitchat and I do not want to be sold products. I feel this bank is out to stick it to the customer; they’ll do it with a smile, but they’ll still stick it to you.

I just stopped into this Wells Fargo location to get a cashier’s check and left with a smile on my face, quite literally. Several employees all volunteered to help me, and they all congratulated me on the reason I was acquiring the cashier’s check, making jokes about it. Thanks to Brittany and the other folks here for the humor after a long day at work but also for being efficient and deliberate in helping me with my transaction.

I waited for over 30 minutes to withdraw money for my account. The woman who was my teller, Sharah Burrowes was extremely incompetent, as well as the large lady who was her manager. Apparently there was an issue with my account, but they refused to explain to me what it was and her manager (I think) caught and attitude with me and started yelling at me in the bank when I became visibly frustrated over what should have been a 5 minute transaction. This is my closest branch but I will NOT be going back. I plan to also file a complaint with the bank. DO NOT GO HERE. The staff is incompetent and they are always short staffed so the lines are ridiculous.

I’m still a fan because it’s ridiculously convenient to my house. But I did have a not-​so-​pleasant experience a couple weeks ago that was utterly disappointing. I came in to cash a check and they only had one teller working… on a Friday afternoon. Seriously? And there’s a long line of customers waiting? Unacceptable. Not to mention that there was another worker behind the counter who looked like she had no intention of helping out. Heffa. You’re lucky my other experiences have been good because you would have lost a helluva lot more than one and a half stars.