Washington Property Management

This is the WORST company I have ever had to deal with. My apartment was managed by WPM and the staff was useless. Here is how they conducted business:
–Promised repairs for: unacceptable” items noted on the move-​in checklist. I sent in numerous requests through the resident’s portal, called the property manager at the time numerous times, sent emails to property manager. No repairs were made.
–Could not keep a property manager for more than a few months. There were 4 different property managers within a one year period. The latest one, Latoya, is USELESS! She stopped returning my calls and emails. I also think she would instruct the operator to lie or let the phone just ring when I would call.
–The office told me they did not have a copy of my keys and asked that I make a copy and they would reimburse me. They lost that copy. I provided another copy and they lost that one. I provided another copy and you guessed it, they lost that one too! One of the technicians actually told me once that he didn’t bother to look for my key at the office. After the third time, I requested that my locks were changed because the last known person with my key had been fired from WPM. I was never reimbursed for any of the key copies I made.
–Because of the key situation, I had to take off work every time a technician came out to «repair» anything. However, they often just came to look and then promise that they would be back to fix it «when the parts came in.» Parts were never ordered. –_​_​_​_​–
Austin, who actually works for the other company that owns WPM, is the only person that gave a damn and ever did any work. I hope he is handsomely compensated. I don’t know what the other employees ever did or if they actually worked or if they were even real people. Too bad Austin came along towards the end of my lease.
If you’re an owner: DO NOT even consider WPM. You will NEVER keep someone in your rental.
If you’re a renter: Before signing the lease ask about the property management company. If unfortunately that company is WPM, RUN FAR AWAY!!! Don’t double think it. You will regret it.

There’s not much more to say than what the other reviewers have described.
I lived in a WPM home for 2 years. They are unresponsive to requests, aloof, rude, and impossible to actually get a hold of. They do the bare-​minimum when it comes to actually managing or caring about the properties they manage. And their bureaucracy is arcane and is structured to prevent them from having to do any actual work. When they have staff turnover (which seems to be frequent), they don’t inform us of the new contact for our residence, so we just e-​mail a dead address with no response. When you do find your contact, you basically have to call and e-​mail twice a day and be a general pain in the butt to get them to pay attention.
Just one of several example: During my time in the home we lost power in half the home for almost two weeks before they secured an electrician for us. It then took the electrician 5 weeks to rewire the damaged areas, despite our requests to WPM for someone to make this a priority – basically a two month ordeal. When we requested that WPM send a contractor to patch the drywall, paint, and fix the damage from the electrician, we were told each week for another month that someone was scheduled and would contact us to resolve the issues. Obviously that never happened, and I’ve since moved out, so I imagine it still looks the same.
While they claim to have a contractor to address issues, it routinely took weeks to get someone out to the property, and daily calls and e-​mails. For example, we waited 3 weeks for someone to fix the locks on our door that prevented us from locking them.
There’s absolutely no reason to use them – as a tenant or homeowner. In fact, as I looked to purchase my own home, I asked real estate agents and other people in the industry if they had heard of WPM. If they had, it was always a negative impression that they were a joke of a company.

If WPM offered to manage my property for free I would say no.
I hired them four years ago and have only seen the quality of the service decline. It got to the point where my rental disbursement was short, but the «managers» would not respond to any of my email inquiries. And what does it say when a customer calls your office and cell phone numbers and the answering machine says it is full so it can’t take any more voice mails?
When I made it to their office to cancel my business relationship, I could not get a straight answer. First, the «manager» had moved on to another part of the company. Then, the guy was on vacation who was suppose to have done the walk through with the tenant when they moved out; so WPM did not know if a walk through was performed. The WPM website also needs to be updated with their correct address and the correct people in charge. The only good thing I can say is the two office staff were courteous and nice, though were likely also suffocating under terrible management.

I lived in a WPM-​managed apartment for about 3 months before the owners finally wised up and transferred management to a different company. During that short time, WPM repeatedly demonstrated an unbelievable level of incompetence, unresponsiveness, and idiocy. How they are in business at all is utterly beyond me; they don’t deserve any consideration. If you’re a property owner looking for someone to find tenants or run the daily aspects of landlord-​ery, you’d be better served by paying Rusty, the National Zoo’s red panda to do so.
The troubles started before we even moved in. We were scheduled to take over a couple’s lease, and our application/​credit check saw us approved. They took a while to get us a final lease to sign (only doing so the week before we moved in, despite starting this a month prior), and gave us no information on security deposits or rent. The day before we moved in, they still hadn’t responded to our emails, so I called a number listed online which took me to some sort of sister company. The phone answerer said she’d notify WPM, and someone finally called me after a few hours. He wanted me to bring the checks to his office, which was out of the question entirely (I was busy with moving and this was 3:30PM on a Friday). I got him to agree to meet us at the apartment the next morning while we were moving in, which he did and told us he’d set us up on the online payment system for future rent payments.
Cut to the end of the next month (and numerous unanswered emails and phone calls later), and no one had sent us a link to create an account for online payment. I had to call and speak with someone over the phone over the din of her kids screaming in the background to be able to pay rent for the place.
Also, a maintenance man who supposedly worked for WPM would come by a few times and rummage through the storage closets, which was fine. He started coming over almost daily though in April, and seemed to be digging through a bunch of stuff and seeing what he could sell. He also mentioned that he didn’t have a job, which made it curious as to why he had a key to the hallway of the building. Some of his visits also included a companion (some woman) and he would show up at 10PM at times. After this didn’t stop, we notified WPM of this and asked that if they in fact employed him, to ask him to restrict his visits to business hours, and if not, then please change the locks because there’s some guy with a key to our place. No word from them regarding this, but we haven’t seen him in a while, so that’s good.
The coup de grace of any esteem I had for WPM came just last week. On Friday at 4PM, we discovered a packet from a different management company on our doorstep. It was a welcome packet, indicating that our property management had shifted to this new company. A letter in there mentioned that «as you were informed by WPM,» this was happening. We were not informed by anyone from WPM. They let me pay rent for June to them, and I had to call my bank to stop payment for that, because I knew that trying to get money out of them would be impossible.
To recap my points: Washington Property Management is the most incompetent organization to do business in the District of Columbia, and possibly in the entire United States. I wouldn’t just reconsider doing business with them, I would run, not walk away.

I lived in a Washington Property Management house for about a year and they are just about useless. It took months for them to address issues that were a major problem and we often never even heard back from the emails or calls we sent and made. The main point of contact barely speaks english and always brings her child with her to house visits for room inspections and repairs. The kid just roamed around opening up closets, going in to rooms and exploring and she would constantly yell at him and he would ignore and continue doing is own thing. I also had no idea what she was saying and I would just nod my head and agree, the english was that bad. The payment system changed halfway through and trying to get that settled was a pain, some people were charged twice. Late fees are very high and the security deposit is even worse. They do have some good properties and I loved the house I was in but if you can find something else go for it because they seemed like a team of rag tag people that landed in DC and needed a job. The only reason I game them two stars was because the house beautiful, even though it had some major issues like broken windows that were there before I moved in and never fixed even after moving out.