Washington Passport and Visa Services

RUINED MY TRAVEL PLANS AND COST ME THOUSANDS OF DOLLARS.
I have emailed WPVS regarding a visa to Kazakhstan. Steve was very prompt in getting back to me and answered all my initial questions. After doing some research on my own, I found out that we might need to obtain a letter of invitation from the Kazakh officials in order to apply for the visa. This process could take up to 3 weeks to complete. I double checked with Steve and he assured me, in writing, that we only require an introduction letter.
I mailed all the required and paper work, passport and check to WPVS only to find out the next day that the embassy denied our application due to the absence of the required invitation letter. At this time, I have tried everything in my power to rush the process through Kazakhstan, but unfortunately there just wasn’t enough time.
I addressed my concerns with Dave, the gentlemen that was handling our file, explained the situation and expressed my frustration that based on the information that his firm provided us we are loosing our tickets, vacation time ect and it is costing me over $ 600 just to change the dates through the airline. The least that they could do is at least provide me with a full refund on the fees they charged to attempt to obtain the visa. Unfortunately, Dave informed me that Steve works at another department and they do not want to come out at a loss for their time and currier fees. After this conversation, they have ignored my emails and phone calls.
Horrible customer service, lack of responsibility and knowledge. I would not recommend WVPS to anyone seeking to travel abroad.

I hired and paid this company to obtain a 6 month travel visa for a trip to India that started in October 2014 and was to end November 5, 2014. Since this was such a big trip and required lots of planning, I sent the paperwork to Washington Passport Service early. Smack in the middle of the trip– my Visa expired– apparently there was a typo from the Indian Embassy in issuing the Visa– Washington Passport Service never checked the dates of the Visa they obtained despite the fact a plane ticket with a travel itinerary was required with the Visa application. I have traveled the world and used other Visa service companies and have never had a problem– I did not check the dates either. My travel agent and travel company in India all with 30 years of experience were fabulous in helping me with the authorities in India — they too have never had this happen. This experience was a nightmare dealing with the authorities in India, a fortune in penalties, fees, non– refundable hotel and airfare, aggravation, and travel interruption. Upon my return, I called the company, sent them emails and a detailed explanation of the fiasco. I got absolutely NO RESPONSE except from my initial phone call that they take no responsibility for their error and they don’t even check that the Visa issued is correct– they just «walk the paper work through». WARNING– you may as well get your own travel visas or use another service company because this company does not stand behind their service– at least you’ll know get what you paid for. They did not even refund the fee paid for their services!!!

Getting a visa is a lot of work. Especially if you plan on going to a country where the visa requirements are constantly changing. I needed a Russian visa for work. Because I don’t live near an Embassy or Consulate, I had the option to mail my passport and visa application in. The problem was, was that I needed it expedited and you can’t expedite a Russian visa via mail. It is only available in person. It was recommended that I use a visa agency.
I came across WPVS on Google. I didn’t read anything bad (or good really) about them. However, there website said that they’ve been around for a long time, so why not?
I called them and spoke to Blanca. She was very helpful, clear, and gave me a list of everything that they needed in order to a) expedite my visa and b) decrease my chance of a visa rejection.
When I finally gathered all my documents, I called Blanca back to double check the requirements. She was gone on vacation. Oh I hate this because every time this happens I get someone new and they don’t tell me something that they should and it just causes more frustration.
HOWEVER I was transferred to Mary, and it was as if they had a transcript of my previous conversations with Blanca. She told me everything that I needed and was super helpful.
I overnighted my application, Mary looked over everything (Russian visa applications are tricky because they have to match your Letter of Invitation which is in Russian…), and took it to get it processed.
My passport and visa arrived to me in exactly 7 days! When it comes to obtaining a Russian visa, their prices are pretty standard. Don’t be turned away from this company because there is a lack of reviews online. Everyone I spoke to was very helpful and knowledgable about the visa process. You don’t know me from Adam, but I recommend their services! I will be using them in the future.

I decided to go to Ireland last minute (9 days out) and had never had a passport before. I started my search with a company in NYC who I foolishly overnighted my passport documents to. It turned out they were not actually registered with the US Department of State and the company they went through was no longer accepting expedited applications. They quickly returned my documents to me, but I still ended up wasting 2 days with them.
I randomly came across WPVS and called them in a panic. They directed me to their website where I followed step by step directions, hand delivered my sealed envelope with all of my passport information and within 3 business days I had my passport in hand.
Love this company and they made my trip a reality.

Being an Executive Assistant at a finance firm, you have to take the little pleasures where you can. Multi-​colored Post-it’s! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week!
Seriously, is there anything more nerve-​wracking than waiting for a government intermediary to issue you a visa after you’ve fedexed them the very passport that is needed for the already booked, $ 150 change-​fee-​flight to Jakarta?
Washington Visa and Passport Services is hands-​down phenomenal. There’s no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-​day turn-​around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-​billion dollar account has nothing to do with me anyway, so let’s keep it that way, shall we?