Vicks Express Moving

I used this company last year and purchased a living social deal since I only needed to move about 20 small boxes and small pieces of IKEA furniture out of a storage unit in Falls Church VA into my new DC apartment.
After 2 hours of waiting (with no courtesy call, I called them and they informed me they took another job and would be there in a few hours???) A total of over 5 hours later they arrived and didn’t even apologize and told me «it happens».
Then the movers overcharged me… told me I owed 300 over what I owed. (they only moved my 20 boxes and furniture onto my side walk). So all in all I paid nearly $ 500 for them to move my boxes a total of 5 feet with a rented truck by 2 black men high on weed. I called the company asking for a refund for their extremely poor and terrible service… they never called me back. I called living social and reported them and they issued me a refund. If I had the patience I would have reported them to the better business bureau.
I have moved several times with different companies… and this is by far the most terrible service I have ever received. Ever. Vick… I hope you are reading this and I wonder how on earth you remain in business. Try the booksavers I think it’s called… a drastic difference in service and quality. They actually showed up early and moved what was requested for the same price with non– drug using movers.

I purchased a living-​social deal. My experience was not good. I made an appointment for them to show up at 10am and they showed up at 1pm. The movers are very nice and they are hardworking. However, obviously very unprofessionally LATE and poorly managed. On top of this, there were a lot of «hidden fees» that I was not expecting to pay. Finally, once I unpacked I realized I am missing a part of my bookshelf as well as a wall shelf… ohh well…

I was a little skeptical because of all the poor reviews, but I was actually pleasantly surprised. They ahd a few appointments during the day, and were a little late, which is why it’s 4 instead of 5 (we had a charity event and were on a tight schedule). When Greg and Greg got there, they were very receptive to my needs (I planned to do anything they couldn’t finsh before). We got through almost all the stuff, and made it to the event.
As for the team that was sent to me, they were down to earth, receptive, and flexible.
Scheduling was a little difficult as they had a Columbus day weekend message through the early part of the week, I was able to reach Victor through his non 1 – 800 #. I can understand why a lot of people are upset, but Victor was clear with a time estimates, extra fees (packaging, stairs, etc.).
Bottom line: Moving can be time consuming, and expectations may be high, I had a good overall experience, fees were disclosed, times were reaonably estimated. My expectations were built and exceeded. If you’re on a budget, I suggest purchasing your own supplies (boxes, bubble wrap).

We purchased the LivingSocial coupon for $ 65 for 2 hours upfront. They got to the house on time, that is that only positive thing I will say. The movers showed up with a 16 foot truck and 3 guys, I have a 4 bedroom house! They then told me there would be a «Stair Charge» after being told on the phone that the fee is for having to go up several flights of stairs, I have 2 flights. They looked around for about 20 minutes then started after we agreed on a price. It took 7 hours and 3 trips to move my home under 3 miles away. I could not have made it any easier for them. No packing and everything was staged and ready to go. We had already moved the couch and TV’s and most of the fragile stuff. I now have 3 ruined dressers, 1 ruined dinning room table and ruined hardwood floors. They asked if I had anything I can put down on the carpet so they would not track mud in. I said use the blankets in your own truck. The most unprofessional, unprepared and under equipped moving company I have ever seen. If you have the LivingSocial deal get a refund, do not use this company. Would give zero stars if I could

Classic bait and switch. They showed up four hours late, and then had hundreds of dollars of hidden fees in the move ($ 125 for stairs, for example, when the estimate clearly said «stairs» on it and had no fee associated). And then, as they were unloading their stuff, I heard them lie to the next customer and say they had «stopped for gas» while they were still in my apartment! Avoid them at all costs, call LivingSocial and get a refundif you already bought the coupon. Pay for real movers, these guys will end up trying to scam you after doing a terrible job. They also told me the same lie earlier commenters mentioned about their credit card machine being down.

This is the worst customer service I have ever experienced. I recently purchased the Groupon and scheduled a move between 1−2pm on a Saturday. The driver called me to say his morning move ran late but would be there between 3−4pm. At 4:30pm, I called the driver who said he would arrive at 5:30pm. At 5:45pm, another driver called me and said he would arrive between 7:30−8pm. Naturally, I was frustrated at this point and asked to speak to his supervisor. He replied with «Sure, his name is Victor.» I asked for Victor’s phone number and the driver stated «you can find it yourself on our website» and hung up on me. I was never able to get through to Victor. Request a refund from Groupon if you can because I can assure you that this company will not show up on time and will respond with rude, distasteful comments.

I am not sure I can express in words how HORRIBLE this «company» is. I bought a Living Social deal for movers. First life lesson — do NOT cheap out on movers. However, I can’t fault Living Social for all that ensued because the voucher was not the issue.
First, Vicks quoted me three hours to move my one bedroom apartment. It took them almost seven hours. Now, some other companies also quoted me seven hours, so this part might not be entirely unreasonabe. But if I have to deal with you for seven hours, I hope you would make some attempt to be professional.
Vicks does not own their own moving trucks. They rent «Buget» trucks to move your stuff. Despite the fact that I lived in a one-​bedroom, the truck was not even big enough to carry my belongings! And despite what they say, I do not own an abnormal amount of stuff. I had one queen bed, one dining table with four chairs, boxes of clothes, a couch, and a large TV with TV stand. Oh, and four small ikea side tables. They were not able to fit my dresser or my (small) patio table in the moving truck, so now I have to get a friend with a pickup to help me move the remainder of my stuff.
Like all moving companies, Vicks has hidden costs. But the costs are not advertised and there is no price list. The mover was walking around my apartment telling me what the extra fees would be. When I asked for a list, he did not have one. He said there was an $ 85 fee to take apart my bed frame and move it. Not an actual headboard for a bed, but the basic metal frame that holds the box springs. $ 85!!! And they did not even end up taking it apart because they did not bring tools (screwdriver), and mine were packed.
I was informed by the mover, upon arrival at my apt, that the credit card machine was down and they were only accepting cash. I don’t believe this is true, because the mover left all of his paperwork from prior moves sitting out on my desk, and I clearly saw the receipt from the prior move that same day. The person who moved right before me paid with AMEX. I saw those letters quite clearly, AMEX. If the credit card machine had literally just broken down minutes before my move, that’s something I probably should have been informed of prior to their arrival. The mover asked me to go to the bank before it closed to get cash. When I asked how much it would be, he said he could not give me an estimate. Even after looking at all of my belongings and telling me how much all of the extra fees would be, he could not estimate, yet he wanted me to go get a bunch of cash from an ATM to pay him. I was alone in an apartment with two men… now they want me to have a giant wad of cash, too?
To be honest, I think basic math and cognitive skills were a real issue here. When it came time to actually pay, it literally took the guy about 15 mins to do basic addition. WITH A CALCULATOR. It was kind of sad. I never got any sort of itemized receipt. I got a handwritten piece of paper that says I «paid in full» with the amount. When I asked the manager for an email receipt, I basically got the same thing in an email format. I have no idea what the actual cost of packing or moving was, I only got a total.
Besides being unprepared and unprofessional, one of the movers was unbelievably rude. On three separate occasions, he put his hand in my face and said, «I’m not talking to you, you’re mean.» Yes, that actually happened. At first I thought, OK, where’s the camera? What TV show am I on??? He literally would not speak to me, and turned his back when I spoke to him. I had to call my husband home from his office to deal with these people, who at this point hand my belongings in their truck.
I tried to call the company several times during the move to report the problems, but no one ever answered the phone. At the end of the move, the mover was able to reach a manager on his personal phone and I asked to speak to him. The manager apologized, but it was too little too late.
Also of note, after leaving the first location, the mover (who put his hand in my face) initially said he was not driving behind me. He did not want to follow me and he was taking his own route. Now, maybe that was due to traffic or fear of driving the truck on certain roads, but he did not tell me this was an issue. We were only moving approx. 3 miles, and there was no highway driving involved. He had all of my belongings, and he wanted to drive his own route. Can you say sketchy?
I could go on and on about my day from hell, but I will close with this. If you purchased a Living Social deal for Vicks, I suggest you just cut your losses and hire someone else.