Uno Pizzeria & Grill

I’ve been a huge fan of Uno’s Pizzeria and Grill for years now. Of all of the ones I’ve been to, which ranges from Florida locations to Chicago locations, the Union Station/​NoMa location has impressed me the most.
The service here is what really stood out to me — the food, typical of Uno’s, is delicious. We were greeted and seated immediately as we arrived. All of the employees that we came in contact with were friendly, polite, and extremely helpful. I genuinely enjoyed their presence and they made the meal even better than it already was.
Our drink orders were taken quickly and arrived quickly; as was our meal. The entrees came out quickly, were warm (hate that I have to say this, but many restaurants bring out cold food to guests!), and were of excellent quality. Our meat was cooked perfectly and seasoned by what I would assume are angels. The pizza was fresh and wonderful, truly upholding Uno’s reputation as a great pizzeria.
Dessert was delectable. I would come back based on the cookie sundae dessert alone.
I wish I remembered our waitresses name so I could give her major props! We had some food allergies at the table and she took it very seriously, which is always a plus.
Definitely a ⁵⁄₅ star experience! Would give it a ¹⁰⁄₁₀ if I could! I would highly recommend Uno’s Pizzeria at Union Station/​NoMa to friends, family, and anyone in the area. Particularly those traveling in and out of Union Station — it really was such a quick meal! Running a bit later than you’d like for your train? Hungry, but worried about the time a sit down dinner would take? Look no further than Uno’s. EXTREMELY quick and excellent service combined with delicious food!

Totally updating my review. I love the customer service. The food has definitely upgraded in flavor. Just love.

We took the pizza cooking class with the GM, Chris and it was AMAZING! Chris was lively, hospitable, kind and a great instructor. We all got to learn to make crust and make our own pizza. At the end we got goody bags to take home. It was so much fun and a great learning experience. Plus, the food was delicious. Highly recommended!

Came here for lunch. It was crowded but the service was excellent. We were seated pretty promptly. I only had to request for my server once. The manger was super friendly, he stopped
at our table and had a brief friendly conversation with us. I ordered a deep dish pizza and salad and it was what to be expected from any type of chain food restaurant.

As a Chicago native this place hits the spot. Their lunch specials are a deal and the location is ideal for anyone in Union Station.

My friends and I went to Unos on a very slow Monday night. The restaurant only had three bar guests and four tables that were sat. Our server was Shappelle. We ordered drinks that were never refilled. I ordered a beer. After 25 minutes and my entrée already arriving, I had to walk to the bar and ask for my beer. My friends food was wrong and our food didn’t come out together. By the time my friend’s food arrived, the rest of us had already finished eating. The service was very slow. Our server was quite nice, but very forgetful and neglectful. Not acceptable at all for a restaurant that is not busy. Not to mention, after our meal she rushed us to leave. They close at 11pm. At 10:50, she made us get up from our table just so she could sweep! Never again will I waste my time and money here.

I stick with what i know on the menu. The cookie sundae desert is fantastic! The mozzerella sticks were crisp and hot and the pizza freshly made as well. I can’t say the same for the sandwich options though.
the waiter brought out the wrong damn sandwich. Here is what I actually ordered…
FIRECRACKER CHICKENGrilled chicken, house-​made guacamole, spicy dressing, buffalo cheddar, lettuce, tomato and red onion
Instead they gave me some nasty ass bbq melt that didn’t even match the description on the website.

Delicious! I had the shrimp scampi and it was excellent. My son had the uno burger and it was outstandig and my husband got a pizza and it was really good too. The services was fast and onpoint. The ambiance is really nice. I definetelly recommend it

This place has awful service and the food is not that great either. Franchise owner needs to revamp this place from the bottom up and the top down.

Have been here twice in the past month. Once for work happy hour, today for work holiday lunch. Terrible service each time. (The person who planned the lunch picked the spot before I could suggest otherwise.) Both occasions, we called ahead. Both times, they had no record of our reservation. Service was incredibly slow each time, even allowing a little extra for our large group. They completely forgot my meal and had to be reminded, several times. It took 40 minutes to coordinate our bills, and two of us ended up leaving without paying after speaking to the manager because they just couldn’t get it together. Never again.

3pm on Sunday afternoon, roughly ¼ of the tables with customers…
Incredibly slow service. I walked in with 45 minutes until my train, which should be plenty of time to grab a meal (especially a train station where you’d think quick service is a common theme). Iced tea was delivered promptly, then it took 15 minutes just to get my food order taken, by a clearly overworked (but cheerful & friendly the few times I saw her) server.
They have table-​top kiosks for ordering drinks & appetizers (I wanted neither), and the user interface is horrible — more often than not, trying to scroll the screen up/​down results in selecting a random item, and it seems the only way back is clicking Home.
During the wait, I scaled back my larger (more expensive) order to a burger, knowing I wouldn’t have time to play games with a to-​go box.
The food arrived 30 minutes after I walked into the restaurant — giving me 10 minutes to wolf it down, pay, and rush to my train. The burger was more well done than I’d prefer, but the fries were great.
This kiosk’s only saving grace was ability to pay with credit card at the table, allowing me to barely get out in time for my train.

I wish there was a zero star. I have never been to Uno before. I ordered their personal size pizza. I did not like the pizza at all. I did not like the crust. I will not be returning, ever.

Why didn’t I check the Unilocal reviews before subjecting myself and my family to this horrendous establishment? All of the dedicated Unilocalers before me tried to warn me! Ugh! And listen, they were right! The management here needs to be fired, shaken, and fired again! I don’t even know where to start. Our server Kendall was clearly new, not sufficiently trained, and overwhelmed! I do not fully fault him (although his attitude could have been better) because the managers should have given him some help, some guidance, some something! Our food came out in shifts with the last person being served a good 30 minutes after everyone else! And when we inquired about it, we were treated as if we were a bother (I do fault Kendall for that). And you’d think that if you have a problem in the kitchen keeping up with orders you’d at least keep the glasses filled. But noooooooo! Hungry and parched… that’s what we were! The food was okay. Some of it was good. Some of it was not. The pizza sadly wasn’t good at all. The bar behind us had stacks and stacks of dirty glasses — again a sign of poor management. When we asked to speak with a manager it took 15 minutes for her to show and then she stared at me as I shared my concerns that we were all done eating and my son was still waiting to be served. So we stared at each other awkwardly for a good 30 seconds until she finally offered to remove his meal from our bill and then said I hope that you’ll be back. Don’t hold your breath lady! Not only will I not be back, but I’ll be sure to spread the word of your pathetic establishment to prevent anyone else from wasting two hours of their life here!

Service was horribly slow during a quiet time in the afternoon. Our meals came out one at a time over 45 minutes. There were 9 in our party. Food was ok once it came.
Drink service was equally bad.

Slow. I came here with a group of 10 on a weekday around 11:30am. There was no wait to get seated other than waiting for them to put a table together.
They have some good lunch deals — a 2 for $ 12 deal and «Two for U» Lunch options ranging from $ 7-​$ 9. For both lunch deals you can mix and match two entrees off of a selected list. I went for the 2 for U deal, which came with the Pizza of the Day (Chicago Classic Deep Dish) and a Caesar Salad. The salad and portion was average. The Chicago Deep Dish is a good portion. It comes in a personal pan cut into four slices, but when they serve it to you, one of the slices is conveniently served on a plate for you. I only ate half and saved the rest for a snack for later. I got it on Nine-​Grain Crust which was delicious. The crust had a good texture and had a crisp outer layer of cheese around the edges. The pizza was a little on the greasy side (which is to be expected when you get sausage pizza). It was also too cheesy for my tastes.
They were able to accommodate our large group (separate checks) without any problems. However, our waiter was not attentive. We had to flag them down if we needed anything, and although it was busy and around the lunch hour, it was not that crowded.
Overall, I recommend for groups in terms of splitting checks, the pizza’s not bad, but the speed/​service isn’t great.

My BF and I had lunch here today. It was just bad. I decided to do this review a little differently.
The wait staff
Our waitress was not attentive. After taking our drink order she came back 10 minutes later and asked how everything was. We informed her that we didn’t get our drinks yet and she seemed surprised. I eventually did get my white sangria (although it had blueberries in it. The description didn’t mention blueberries, i don’t like blueberries). And my bf got his beer after the pizza came. We ordered a pepperoni and plain pizza. We got a pepperoni and plain flatbread. The other waitstaff seemed friendly and smiled back as i was looking around the restaurant.
The hostess
At one point 3 people came in and sat down. She came over and told them they couldn’t sit there and moved them. When i went to the bathroom she was in there the whole time on her phone. When we left she was out of the view of the hostess station on her phone as well, maybe that is why.
The manager
I heard the manager yelling at one of the waitresses over giving customers extra napkins. Really napkins.
When i sat down in the booth i was greeted to a nice poke in the knee by the out of joint board on the seat and the two nails poking out.
The bar draft beer system was not working and the bar was out of 4 kinds of bottled beer.
The cleanliness of the bathroom is just atrocious. I could not tell the color of the floor grout over all the dirt on it.
I wish i could give them 0 stars. I will not be going to a pizzeria uno anytime soon.

Don’t eat here. Ever. Mediocre food, deplorable service. Paid for food I didn’t order just to leave.

I ate Chicago sausage pizza with my friend.
It is big enough to share 2people.
I enjoyed my time
But the service is so so.
I had to say that I want more water.
I will try another uno pizza in another uno pizza restaurant.

My friend and I came here for lunch on Friday and it was the first time I had been to Uno’s for lunch, having previously been here once before for dinner. Sadly, I don’t think I will be returning for lunch. One of the reasons why we picked Uno’s was the lunch menu looked pretty good, but more importantly, the menu promised our food would be out in 10 minutes. While the food arrived relatively quickly (although not within the 10 minute window), the rest of the lunch service was incredibly slow. Our waitress was MIA most of the time and we couldn’t find her to get a salad corrected because my friend’s salad was floating in salad dressing or let alone get our water glasses refilled at all throughout the entire lunch. When the manager came by to check in on us, we had to ask him to correct the salad and for more water. Our waitress took forever to bring us our check at the end after we made the mistake of ordering dessert and then after bringing the check she didn’t come back to swipe our credit cards for the longest time. The only reason why Uno is getting two stars is the lunch menu was a good value and I enjoyed the food. I ordered the walnut, blueberry, and goat cheese salad, which was very flavorful. However, mine was a little heavy on the dressing as well. With my salad, I also got the ½ Roasted Eggplant, Zucchini & Caramelized Onions on Herbed Focaccia, which was part of the $ 7.99 lunch combo. For dessert, we ordered the chocolate peanut butter cup, which was one of our favorites having tried 3 mini desserts last time we went to Uno’s for dinner (apple crisp, peanut butter cup, and white chocolate macadamia nut cookie sundae).
FYI — the suggested tips they print on the receipts are very misleading. We split the check and rather than give the suggested tipping amount on each portion of the split check, they still print the same amount as the suggested tip as if you were tipping on the whole bill. This was especially horrible to learn as I realized my friend and I completely overtipped, which I normally wouldn’t be as concerned about, but the service we received was absolutely horrible (water glasses weren’t refilled, service was so slow, the waitress decided the mini dessert we ordered was too small (the size of a quarter) so she brought us out the full-​sized dessert, even though that’s not what we ordered and then had the nerve to charge us for the full-​sized dessert. After we pointed it out to her, rather than just take it off the bill completely, she then charged us for the mini dessert. Good thing it’s the holiday season and we were overly generous due to Uno’s deceptive tipping receipt calculations because this waitress’ service certainly didn’t deserve the incredibly large tip we gave.

This place is a disaster. Service, food, and the whole experience was crap.
I came here on my lunch break which I had 45 minutes. I came around a time it was not as crowded and sat at the bar to get more immediate service. There were several seats open at the bar so you would think it wouldn’t take any time for the two bartenders to get me water. I asked them 3 times each time them acknowledging me, and each time overlooking me. I sat that for ten minutes before I had to get stern. The guy beside me got water immediately when he sat down. He sat down and got his water and that’s when I caught one of them said, ‘Look, what’s the deal here?” She looked and me and asked what was wrong and I proceeded to tell her. She didn’t apologize or anything. She turned around and got what I needed. Maybe she was giving the other guy grade A treatment because he was ordering drinks and what not. I don’t know…
I put in my order for their soup and half sandwich for almost $ 9. The soup is self serve. I got up, retrieved my soup, and finished it. Mind you at this point I have been there for almost 40 minutes. It was a half grilled cheese sandwich that she boxed up and it wasn’t even that good. I didn’t liked it. The tomato soup wasn’t that good either.
I feel this was a waste of money and time. Doubtful I will return as there are many more options in Union Station than here. Not worth worth it at all.