The UPS Store

I dropped off a pre-​paid package and asked if I could get a receipt. The man working was a manager and I think his name was Eddie. He was the nicest UPS person I have ever encountered. It honestly was like my visit was the highlight of his day. He took time to explain the receipt to me — even though I didn’t really need it, but it was nice of him to do so. Very good customer service!

Today, 6÷15÷15 at 5:30pm, I walked into this UPS store to ship one box. I asked the gentleman behind the counter if I could borrow a pair of scissors and he very begrudgingly gave them to me. When I then asked him if I could buy tape and packing filler (bubble wrap), he said «what for?». I told him I just needed to fill the rest of my box and tape it up and then it was ready to ship. He told me «you can’t do that here». I asked him why not and he said I wasn’t allowed to package my box in store and that I would have to LEAVE THE STORE to package it and then I could come back in and ship it. It was about to begin raining and it was over 95 degrees in DC today. He said it was a store wide policy. If it’s a store wide policy, why have I been able to do this same thing in every other UPS location? I am absolutely appalled! He was rude and, for that, I will absolutely never return to this UPS location ever again.

As UPS locations go, I’ve had good success with this one. It doesn’t have the range of computer services that I can get at my local Fedex/Kinko’s, but they’ll take packages and tape them up and mail them for me without a fuss, which is often more than I can say for the post office.

Bad customer service. I mailed something, the total came to $ 25.83. I tried to pay with a $ 100 bill. The clerk refused (and not in a friendly, apologetic way) and said he didn’t have enough change to break my $ 100. What?! You don’t have $ 74 in bills midday on a Thursday a UPS store? This is not the first time this store has been less than accommodating, either. They have quoted me prices higher than the UPS website prices (the in store price) about 3 times over the past 2 years. Don’t patronize them, go to the friendly Kinkos in Glover Park instead.

I came here to make copies. The clerk asked me to give him the papers, to which I responded, these are sensitive documents, I’d rather do them myself. He gave me a disbelieving look and said, «Well, it’s complicated.» I told him I need black and white, single-​sided copies, and I can change a lightbulb myself, so try me. He gave me the counter, and I easily made my copies on the xerox machine. Then when I was finished, the clerk had disappeared to the back, leaving the entire store unattended. I suppose I could have just left with my 6 copies, but no, I semi-​yelled towards the back of the store that I was ready to check out. The clerk charged me 77 cents, never said thank you, and returned to the back without asking if I needed a bag or packing or shipping or anything else. I decided to go to the post office to finish the shipping, since this guy was uninterested in helping. Was it my fault for not letting him make copies for me? Sorry, I’m used to Kinkos, where copies are self service, and everything else is FULL service.
My receipt says his name is Devin, so the next time I go (never) I guess now I know whose name to yell for (no) service.

Nice location, clean store full of product. Like the 37^th st store, both owned by the same person, the employees are extremely rude, and more then irritated that you walk in the door. The owner of these two stores, needs to give his employees some training on how to be of service to customers and hep them feel as if they were welcomes and would like to return. I am a frequent UPS customer on the West Coast and Midwest and have not had any issues of mistreatment. If you need to mail items in the Georgetown Area, I would promptly go to Fed Ex.

Great location and helpful management /​staff. They’re always courteous and quick to get you back on your way.