The UPS Store

I received a package via UPS and noticed it was addressed to the prior owners. I put the package on the front door step with a note so UPS would take it the next day. They didn’t take the package. I put it in my car, drove it to the nearest UPS store and explained to the guys working what happened and that I wanted to make sure to give the package back. They told me they couldn’t take it that I had to give it to my UPS driver. I tried to explain to them how this makes no sense and how I took the time to drive this package here to do the right thing and make sure it made it back to the sender. They told me I could throw it in the dumpster outside of the store if I didn’t want to take it back to my house to give to my UPS driver. I left it in the UPS store and walked out. As I pulled into my garage the UPS man was re-​delivering this package to me, incorrectly. Unbelievable!

Excellent and caring experience. The employees are always so helpful with my packages, open the door if they see me coming in loaded with boxes and go beyond what is expected. Marco is outstanding and many months ago helped me retrieve a package from the truck and stop it from begin shipped. I appreciate their friendliness and commitment to great service.

I have been in here several times– and the service is the same. POOR.
BE SURE YOU PRE PACK YOUR ITEMS because they won’t help you and they won’t let you buy peanuts and stuff it in the boxes in their store.
ALL three people working there were generally in a bad mood– rude– and made me sad.
I overnighted an important check to buy a house– and the guy wouldn’t let me watch him put the check in the envelope he was like OH DON’T WORRY ITS IN THERE. like sorry I want to worry that’s a lot of money and it needs to make it there.
Anyway if you can avoid this place I would– unless you like interacting with rude individuals.

Do not use this store! I had spent 4 months working on a cross-​stitch for a new baby in the family, and they LOST IT!
There were only two customers in the store, and five employees, and they managed to switch our packing labels and deliver BOTH packages to the WRONG ADDRESSES! Note — the package labels both had box sizes on them — one was 15″ by 18″ and the other 4″ by 6″. so the confusion was PURE STUPIDITY!
I will never, ever, ever, use this location again, despite the fact that it was sorted out eventually, I was not offered any refund.

rude guy behind the counter and his co-​worker as well. got a heavy box the other day and they would not even help me to open the door to get the box out.