The Press Dry Cleaning & Laundry

I have had very good service here and have been happy with the tailoring, but one thing has irked me. Twice now when I have arrived in the morning, a sign has been on the door saying be «back in ten minutes». I’m not sure if the girl is getting her morning mojo at 7 – 11, but it grates my nerve, especially when you turn around and see not one but four of your buses passing by. Emptyish! I actually left later today to avoid it happening and upon arrival, saw another customer hunched in the doorway cowering from the cold wind. I got the eye roll so I’m presuming its a common thing. Tut! tut!

Clerk initially had failed to give a proper estimate of a small jeans repair. I was surprised to discover the cost of the repair– owner was going to comp the entire bill for 9 shirts and 3 pants — which I declined. Great service.

They’re just so convenient, but really the pits. How hard is it to get a shirt pressed without huge creases across the front? Quality here is lousy. Yes, if you show it to them, they’ll re-​press the shirt. But it happens more time than not, and I’d like my shirts done on time, not two days later and after returning once in the middle.

Won’t send my partner’s shirts back here again. They came back pretty much in the same condition they went in. We ended up having to clean the shirts by hand ourselves to get some usually simple to remove collar discolorations out. We are pretty sure they ironed them, tagged them, put them in some plastic and gave them back to him the next day. I won’t be going back here nor encouraging anyone else to do so.
Save your money. Go elsewhere or wash by hand and press by hand.

The staff is very friendly, and they actually clean your clothes (which can’t be said for a couple of the other dry cleaners in Adams Morgan.) I’d give them more stars if it weren’t for their poor alterations. If you need pants hemmed, don’t worry. They do a fine job. If you need a blazer taken in at the waist or the sleeves made thinner, go somewhere else. The work is done quickly, sloppily, and the alterations are barely even noticeable. Also, I had the buttons sewn back onto a blazer and a coat. The blazer button fell off the very next day after being repaired. The buttons on my coat had been stitched right through the pockets. I brought it back and showed them that I couldn’t put my hands into the pockets and they apologized and offered to have the error fixed. When I returned the second time to get my coat, I discovered that I could put my hands into the pockets, but the thread was again sewn through the pockets, just at a different part. The buttons are now coming loose again due to shoddy work. If you need your clothes cleaned and/​or pressed The Press is a fine place to go. If you need alterations or, especially, button repairs, go somewhere else. Honestly, sewing buttons back on is pretty easy. I ended up just fixing the blazer button myself, which I could have done in the first place.

There’s a lot of dry cleaning options in the neighborhood but we always go here because:
1– They give you a 10% discount for checking in on Unilocal every time.
2– My clothes have never been late.
They also sometimes find stuff in my pockets and then just put them in a baggie attached to the coat/​pants, so that’s pretty nice too. Otherwise no complaints, staff is super friendly and nice.

Great service! The associates are always friendly and professional. My clothes always come back super quick an in good condition. Plus they got a horrible stain out of my favorite coat!!!

Thanks for taking care of my issue! The Press took care of me in a very timely and considered fashion when I had a logistics issue with some of my garments. Way to go Team Press!

Great service! They truly take care of your clothes and the staff is always very pleasant and accommodating. After 7 brother (up the road) botched all the buttons on my shirts and did not offer anything I took my business to the Press. I am glad I did. On one occasion I got a shirt back with a bleach stain on it — somehow and accident. I pointed it out to their staff who gave me store credit that was $ 10 more than the retail of the shirt — I appreciated their willingness to help. I have had shirts patched here and buttons put back onto pants, they do good work. It is worth the price to have the reassurance that they care about you as a customer.

What a scam — they went back on their word when they refused to honor my voucher and the manager/​owner was very rude to me.
I was really looking forward to this new dry cleaner with its attractive store front and discounts for new customers, so I happily purchased a voucher deal for $ 30 worth of dry cleaning. When I arrived at the shop to drop off my order, I realized I only had about $ 21 worth, so I asked if I could add more to my order later on and apply the voucher to everything. The young woman behind the counter gave me a bored look and said yes, that’s fine. So the next day I brought 2 more shirts. She looked me up by my last name after not finding my phone number in the system from the day before. «Oh, your phone number is 310, and you just told me 301.» I then explained to her that my phone number is indeed 301, and the person just keyed it in wrong. She was very confused but then said she would fix it. I mentioned the voucher when she took my shirts and she said, «these will be ready at the same time as the things you already dropped off, and you can use it then.» She handed me a ticket for the shirts. I stood there for an extra few seconds because I wasn’t sure if she needed me to correct my phone number again, and she looked up and said «you can go!» Okay… not impressed with the customer service here so far, but whatever.
When I returned to pick up my order, the employee took my voucher number, did something on the cash register, and first told me my balance was around $ 3, then a few seconds later said, «Oh, you don’t owe anything.» I must have given her a surprised look because as I gathered up my things to leave she said «hold on, you actually can’t use the voucher for the second ticket.» What ensued was a bit of back and forth as she argued with me that she had to charge me for the shirts on the second ticket. Then she called the manager and explained it to him, and handed the phone over to me.
The manager then brusquely told me the voucher couldn’t be applied to both tickets. I pointed out that his employee had confirmed it could be in advance, and he asked what did she look like. «Did you get her name??» he said to me, like I’m making this up! No, I failed to ask for her name! Come on. When I then described her appearance, he said «well you can’t use it for two tickets.» I argued with him a bit more, and told him I live nearby and will be taking my future business to one of the MANY other dry cleaners in the neighborhood, and that I would not have anything nice to say about my treatment here. He hung up. I also filed a complaint with Gilt City over the business not honoring the voucher.
I hope this place doesn’t last long.

These guys are great. They were late with an item, and gave me $ 20 off next time, no issues whatsoever. And, other than that one time, they have been very prompt, and my stuff always comes back looking great. Recommend!

Great, honest service here. Easy-​going and they work hard to get clothes in as soon as you need them. It’s also open on Sunday, which is rare for this neighborhood. It was already a great place but what blew me away was when they overcompensated me for a shirt they had accidentally damaged. They first admitted the fault and offered a refund and patched up the hole. When I complained and asked for a greater discount based on the listed price of the shirt, they apologized again and the manager actually gave me a greater refund than what I had asked for. I also learned a bit about avoiding stains in the process. This place is a keeper. I’ve never had such good customer service.

nice job

I started using them when they discounted their prices as a grand opening promotion. I still use them, but only out of habit. That being said, never had a problem with them and I appreciate that they’re open on Saturday and Sunday.

This was great. Fast service (a huge plus for me, the procrastinator), the shirts came out expertly pressed, and the service was awesome.

I decided to try this place out after seeing the great reviews on their Capitol Hill location and the 50% grand opening discount didn’t hurt, either. So far I’ve gone in twice, bringing suits and coats, and have been very impressed with the service. Pricing is comparable to other decent dry cleaners I’ve used (and by decent, I mean they simply don’t screw up). They asked how I wanted the suits pressed and went over their general rates with me. When I got the clothes back, everything looked almost new. They were even able to remove all the pilling from old, wool coats… Something our previous dry cleaner never did. The second time I went in, they even remembered me and asked for feedback on their service last time. They even provide a hanger box to collect their hangers and bring back later.

I finally found a dry cleaner in Adams Morgan to love. I have lived in the neighborhood for three years and bounced around, never happy with the services I have received. I figured I would try The Press given the great reviews of the Eastern Market location. I am thrilled. The service was friendly and my clothes look pristine. I had them remove the pockets on a dress and reinforce some weak seams and the craftsmanship was excellent. So happy to welcome them to the neighborhood.

Lovely job on a dress I had cleaned and my boyfriend’s three piece suit. I was so impressed when they asked how he would like his suit pressed and where he would like the crease on his pants. When I picked up our clothes, they told me right away to please let them know if there’s anything they can do to make our experience better and I really appreciate their efforts. I will definitely be using them again and welcome them to Adams Morgan.