SunTrust

Had an excellent experience here. Palmer was great in helping me resolve a mortgage issue. She was very helpful and was easy to work with. I would recommend this suntrust location for any mortgage related needs.

I’ve been to this Suntrust many times. The tellers are always very kind and prompt. Ms. Higgins has helped me open several accounts. She has also guided me through starting retirement. As someone with very little knowledge in the world of banking she was patience with me and all my silly questions. Banking and being an adult aren’t always fun. However, its nice to know you can still have a pleasant interaction about money in DC without being a millionaire.

If you have other banking options, go with those. I just closed my accounts and feel very relieved.
The manager, Sterling Higgins, is very hands on and attentive. That is the only nice thing about the branch. Where the bank falls short is training employees. They often cannot follow even the most simple instructions.
When correcting a pretty serious error, Francisco, one of the consumer bankers, lashed out at me, assured the situation would be taken care of, and even went as far as insulting me. I found out a few days later that he did not take care of the problem and actually complicated the matter even further. Wow, right?
I needed a bank when I moved to DC and chose this one for convenience. Do not make the same mistake I did.

Great customer service. Branch employees are always cheerful, usually greeting each customer as they walk through the door. Plus the inside of the bank is unusually elegant. I love coming here.

There phone customer service is horrible — I’m talking about the national line. I have been trying to report credit card fraud and the phone service is really bad. Can’t recommend them.

I had the worst experience with this bank and the manager Ms. Sterling Higgins on May 15, 2014. They made an error and instead of fixing it, Sterling reduced me to tears and made me pay them $ 120. She said that «Since you are closing your account I am not comfortable waving the fee.» I am an international student and had my account with them for 2 years, since I am moving back home I was closing my account.
Despite signing a contract stating I did not want the option of overdrawing my account, they overdrew it and put on fees after fees. The explanation was first that small amounts get overdrawn, while large amounts get declined. Later it was that small amounts get declined, while large amounts will go through. Then she persisted to pull up a calendar, blaming it on the self-​pay machines at grocery stores, it being a weekend, the federal revenue etc.
I hope SunTrust is comfortable taking advantage of people. Don’t have an account here, they will not honor your contract and its not worth the trouble.

Good staff! They make my visit to that branch very pleasant! They are cooperative including the manager Sterling Higgins, she is so lovely.
Quite environment, I usually finish up my work within minutes, never get late! I really recommend that branch :))

Best bank manager Bear Seavers and personal banker Daniel Valdes. They make the customer king and find a way to accomplish your goals. Banking is a branch specific experience if you have complicated affairs, and this bank can handle anything. Their parking lot on the side is a challenge to enter/​exit, you may want to arrive by metro.

The bank doesn’t have enough locations in the DC area. And they closed my checking account without asking or notifying me. There are plenty of better choices.

For all it’s worth, Suntrust is the worst bank for me. They don’t train their customer service people well. And just wait until you dispute a charge. They will fax you a form that you have to sign. Fax it back to them. Then wait for a couple of weeks for their decision. They may or may not refund you the transaction.
A bank is a bank. They will charge you an arm and a leg when you go over. Move your money, it’s not worth the aggravation.

The Dupont Circle Suntrust used to be my favorite bank — love the staff and terrific window service. But they started losing my deposits and taking months to get the money into my account. The branch manager even laughed about it to another colleague, laughed that they used my money free for three months. And, to me he said, «it is your responsibility to check your deposit slip before you leave the bank — to make sure the money is credited to the correct account.» He is absolutely right. I failed to catch their mistake before leaving the bank. But, I was upset that they took three months to fix their mistake. And that he didn’t take it seriously. And that it happened three times — once while I was out of the country, thinking there was $ 5k more in my account than there was. I really hated leaving this bank but I did it because I simply quit trusting Suntrust.