Sun Cab

Horrible. 5126 was very rude, never murmured a word and when it was time to give me the change, I had to tell him my hand was open. Next time I’ll just call Über. I called and was transferred to the «Supervisor» whom hung up before I even was able to speak to them.

My girlfriend called and confirmed a cab with the dispatcher about an hour before we needed to leave, to get us to the train station 15 minutes away from her. She called when it was 10 minutes late and they told her there were no cars in the area, and that they would send one over. Zero stars. Avoid at all costs. Anyone who’s given this terrible company a good review had a car waiting at a taxi stand, but after this, I wouldn’t even trust that.

Oldest cliché on Unilocal: I’m only giving this company one star because zero is not an option. I was traveling from Potomac to Dulles to catch an 8.20AM flight this morning and booked a ride online for 6:15AM and received an email confirmation promptly. A little later in the night, I received a text asking whether I was going to an airport or train station, to which I replied «Dulles». Even later at night, I received the same text again, which should have been a red flag.
Anyway, 6:15 AM rolled around and no cab. Gave it 5 min and then called– dispatcher said «cab is 30 minutes away from you but on the way.» WHAT THE HELL? I think they waited until 6:15 to DISPATCH the cab, then didn’t even inform me that it would be late, instead waiting for ME to call them. The driver called and I told him to hurry up or I’d miss my flight, and he hemmed and hawed a bit but was on the way.
Dispatch called 5 min later to confirm that I wanted to cancel the dispatch. WHAT? That was it. Installed Über app on the spot, but unfortunately no cars in the area that early. My only alternative to missing the flight was to roust my 77-​year old dad out of bed and ask him to come with me and drop me off. Was worried sick about him when I got to airport because he’s not a good driver. Everything worked out– somehow I made the flight and he made it home after a couple of wrong turns, but it could have been a disaster on either end.
My question is: HOW DOES THIS COMPANY STAY IN BUSINESS? Not having a car there at the confirmed time is just incompetent, but failing to inform me that there was a problem until I called them instead of proactively reaching out to me was deliberate disregard for the customer. Appalling service, lousy company, fully deserves to be out of business sooner rather than later.
EDIT: really, really wish I’d read the other Unilocal reviews before losing my mind and booking this company. I learned my lesson.

We booked online with no problems and the driver arrived right on time (a few minutes early in fact, but he waited until pickup time to call). He was friendly and asked us if the route he was taking was ok with us. Would give them five stars except I didn’t receive a confirmation text when the driver was on his way as I had requested.

Horrible company. To echo some of the other reviews on here, these guys are NOT reliable. I requested a cab pick up at my home to take me to my office for a late night work session. They said they could pick me up at my requested time at my location. They never showed — no alert phone call to say they were running late, backed up, etc., nothing. I called them and could not get an ETA on when they would come. All they would tell me is that they were in touch with their dispatchers and there wasn’t a cab available. I reminded them that I had placed an order for a cab way earlier in the day to pick me up at specific time. That didn’t seem to matter to them.
After a few more phone calls and NO cab, I finally spoke to a manger. He was no help either, gave me the same run around. I would definitely NOT use this company if you need a cab pick up. They are completely UNRELIABLE! And not in the least apologetic or concerned about customer service.
I highly recommend going with Über — they are courteous and reliable!

Super Shuttle completely bailed on me and after almost two hours of giving me the run around a driver from EcoCab called to give me a 10 minute ETA. Having an ETA was far more than Super Shuttle had even done in two hours. The driver came from IAD to Rockville and took me back to IAD. He was a total life saver!
I highly recommend EcoCab for hiring such an attentive, timely and dedicated driver. It was an $ 80 fare which would not have been possible to pay out of pocket, however, since this was a situation where money was no option because Super Shuttle paid for my ride due to their complete lack of functionality I have to say that not only am I incredibly impressed with my driver but also with his pleasant attitude and attention to the fact that I was in a hurry, while also being safe.
Thank you so much for employing such a great driver. I made my flight, and I get to celebrate my birthday with my friends. I can’t explain how much I appreciate that!

I took a Sun Cab home today from DCA and it was a pleasant experience. The cab was new and very clean and the driver was professional. I used the credit card machine that worked quickly and easily. My driver loaded and unloaded my bag and even brought it to the curb. I was rather impressed actually and thought maybe I should try reserving them sometime to go to the airport. (Not even sure if they can do that though since I don’t live in MD)
After reading the other reviews I am kind of shocked and am completely dissuaded from ever trying to reserve them or call for immediate dispatch. Perhaps it’s like one reviewer said that they were told that they were all independent. I would take one again from the airport, but I don’t think I would ever order one to pick me up after reading about the horrible experiences that people had in 20 other reviews.

I reserved a taxi online on Saturday to be picked up at noon on Sunday to take my daughter to a dance performance (Bethesda to Arlington). When no cab was there at 12:05, we walked to the nearby Hilton and caught a taxi from there. Then, at 1:05pm, I received a text message that a taxi had been dispatched and was 3.5 miles away. I called and said I had caught a different cab because their cab didn’t show up on time. Then, I turned my phone off at 1:30 in preparation for the start of the show. When I turned my phone back on at the end, I received three expletive laden voice mails, at 1:46, 1:49, and 1:54, asking where the f*** I was. Of course, given that the cab was already two hours late and I had been at my final destination for well over an hour, I think I should have been the one asking him this question.
Do not use this company if time is important to you (which it generally is when you are taking a taxi, I would assume).

I made a reservation online for next day pick up and received confirmation. Suncab was suppose to arrive at 9:30 — 9:45am but was no where to be found so I called. I was told that the dispatcher would be on his way when he can. She could not give a time. someone called at 10:40am to ask if I still need a taxi? I asked if she was kidding!!! It was already over an hour than my scheduled pick up time.
STAY AWAY FROM SUNCAB! They are VERY unreliable… they are a BIG JOKE! You’re better off taking the bus. Seriously.

Wish I had read the other reviews before trying to use these guys to get a 4:45am ride to the Metro Station (I needed to catch a plane at 7:30am).
First someone cancelled the request two hours after I made it (two days before my trip). I called them and they said they didn’t understand why but reinstated it.
Then the morning of the trip, I check the Taxi Magic app at 4:50am and it says «Assigning Driver». What, you’ve had the reservation for two days and there’f no driver? I then call the dispatcher, who tells me that this is a very busy time for them (4:50am??) and that they might have a driver assigned soon. He can’t give me any assurance that a cab will actually come in an hour.
Thank god Über worked like a charm. Next time, Über is going to be the primary instead of the backup.

A monopoly on taxi service in Montgomery County in Maryland where the two companies such as Barwood and Sun Cab compete for the title of who is the worst.
After having a horrendous experience with Barwood this morning, I figured I would try Sun. Well, it turns out both companies equally stink. I used Sun’s website to order a taxi then followed up 10 minutes later with a phone call to confirm receipt. I got a text message telling me my driver is 3 miles away. He calls and says it will take him 15 minutes to get to me and it’s not even rush hour yet. So, I sit and wait. Who knows how long it will take before they finally show up. I hope UBER comes to Maryland soon and gives these companies a run for their money!

I was able to pick up a taxi from the stand at the Silver Spring metro station. The drive was good and friendly. Yay, a nice four star experience.
The return was crap and earns them one star. Here’s the timeline at 3:00 on a Friday. All are facts.
I tried to order on Taxi Magic but the app stalled.
Then I called Sun Cab and ordered directly with a dispatcher. «If the driver isn’t there in 15 minutes, give us a call.»
After 15 minutes, I called to find out where my driver was. «Oh, we see two cancellations in our system.» «No,» I replied. «I spoke to a dispatcher.» «Okay, we’ve been having some trouble with Taxi Magic but we’re on the way. If the driver isn’t there in 15 minutes, give us a call.»
After 15 minutes (now a half hour), I called. «The driver is on the way. We’re very backed up right now.»
After another ten minutes, I called again. «He’s on the way.»
Now 55 minutes of waiting, I decided to cancel. I went to the Über app on my phone and ordered. Within 30 seconds, I had a text message that a car was on the way and where the driver was coming from.
I called Sun back. «We’ve dispatched a taxi,» he said. «No thanks. I want to cancel. I’ve gone elsewhere.»
Within 30 seconds of hanging up, the Sun driver calls and says he’s 15 minutes away. I told him to forget it. It had been nearly an hour.
So my suggestion to you is that if you have a taxi there, take it. But you probably want to go elsewhere if you’re trying to book one. Try the Über app. It’s more expensive, but how much is your time worth?

If I could give this company zero stars I would. I ordered a cab last evening for a 5:30am pickup. I told them for ride to DCA.
No confirmation numbers provided. Driver will call when close…
At 5:30am I called because no driver called or picking me up…
And I quote the dispatcher «sir we have no record we had you going to an airport. We are a taxi service. We cannot guarantee a car or a pickup time».
Use company at your risk. I never will again.

I barely even want to give SunCab one star!
I ordered a cab on taxi magic for Saturday morning pickup at 6:30am. 15 minutes later I called. still no cab assigned! I complained… called back 5minutes later. still no cab assigned.
I called Barwood and they showed up in 5 minutes with even a phone call from the cabbie saying he was on his way.
Do not use SunCab if you have someplace to be at some specific time! Use them only if you can sit on your butt for hours waiting!

Not only is Sun Cab chronically late, they have terrible customer service.
I called for pick up in Silver Spring and it was faster to hail a cab off the street. When the cab arrived, and I told him I did not need cab, he yelled at me.
This is the second time a Sun Cab driver yelled at me: the first was when I wanted to pay with a credit card.
I would rather pay extra for an Über black car than take Sun Cab. Truly awful company and mean drivers.

@Silver Sping, MD
Called for a pick up at 12. I waited 10 mins, they say the driver is 3 miles away should be there in 5 mins. Then i waited 15 mins, they say the driver is 2 miles away 3 more mins… The driver didn’t call me till 12:40. I had to say YOUR COMPANY SUCKS.
So I MISSED my appointment of a check up for my pet and had to rearrange the appointment. Thank god it’s not an emergency.
SUN CAB. TERRIBLE SERVICE. UNRELIABLE.

Called at 6:18 AM for a fare. They said they had sent the request and to call back if no cab shows up in 15 min. I wait 18, then call back. They say 5 more min. It was 20 more and a few irate calls later. I called Barwood Taxi in the meantime and they were honest — they had no cabs in the area and there would be a 45 min wait at least.
If you are a cab company, do not falsely advertise the wait time. Do not assume that someone is NOT in a rush just because they are not going to the airport (I actually was going to the airport and MISSED my 8:35 AM flight — if they were on time, I would have gotten to the airport by 7:30, an hour before my flight and avoided rush hour traffic).
I got the manager’s number and will be complaining. Too bad I did not check Unilocal before. I had used Sun Cab when they were available at a cab stand and I know that they do not take a high commission from their drivers, but the service seriously needs to improve before I use them again.

Unilocal should have a negative star rating just for companies like this.
Having spent hours with a family member in the Washington Adventist Hospital ER, I was exhausted and ready to go home around midnight. I called Sun Cab because for some ridiculous reason they are the sole taxi company allowed to pick up from the hospital. The dispatcher told me they’d call when my taxi arrived and didn’t give me a wait time.
Initially, I wasn’t concerned because there are always plenty of cabs around Takoma Park. After 20 minutes, no call. I called the dispatcher and was told no one had accepted the pickup and they were working on it. It was Friday, so I gave them the benefit of the doubt, thinking it must be busy with bar hoppers and clubbers.
I repeated this twice more before finally getting the bright idea of calling Barwood and giving them the location of the cardiologist’s office across from the ER as the pickup location. I stayed in the waiting room, figuring on crossing the street when Barwood called. Well, not only did the Barwood cab show up in about 10 minutes, the cabbie pulled right up to the ER as I simultaneously got a call. Guess I’m not the first to have an issue with Sun Cab.
I never did get a call from Sun Cab. I’d probably still be waiting at WAH if it wasn’t for Barwood!

Summary: Fri Nov 9, 2012 — very bad experience with Sun Cabs. Surly and rude service from the dispatcher. Danger, danger! Never again, even though the company uses hybrids! In comparison and in my experience over the years, Barwood has been far more consistent, friendly, and reliable for pick-​ups from close-​in MoCo.
Details:
4:19pm – (to dispatcher) Q: requested immediate pick-​up at a large apartment building in Silver Spring: A: «no problem — he’s coming right away, wait out at the curb!»
4:37pm — Q: «how much longer?» A: «5 minutes.»
4:44pm — Q: «how much longer?» A: «Can’t find you on GPS. Cabbie will call you.»
4:50pm – (to cabbie): Q: «how soon will you be here?» A: «driving into town from the airport — 10 more minutes.»
4:58pm – (to dispatcher): Q: «what happened to my „immediate“ request, and why did you accept the order if you couldn’t deliver on it?» A: «Did you ask for a pick-​up before now?» Q: «I’m going to report all of this on Unilocal.» A: hung up
5:05pm — taxi arrives, drives in wrong direction, and requires coaching for directions
5:35pm — cabbie complains bitterly about accepting credit card for payment

Some of the drivers I’ve had are nice enough except when they throw a bitch fit about paying with a credit card. One time this motherfucker actually wanted to stop at an ATM on the way to my work like I had time for that shit – which is the whole reason I called for a cab anyway – I was running late.
But the worst, worst experience (happened twice) is when I called for pick up at a grocery store and after 45 min called and the dispatcher said they were still working on getting me a cab! She said «after we put the call out its up to the drivers to accept the job» I told her you could have at least called to let me know so I wasn’t waiting outside in the cold with groceries that could have gone bad.
She said she would put the call out again. I ended up calling Barwood who came within 10 or 15 minutes. It took about another 15 for me to get home. It was about 5 minutes after I came inside that I got a text from Sun Cab saying they were at the grocery store to pick me up.