Sleepy’s

Over the last three years, we bought our last mattress and last two box springs from Sleepys including a $ 750 sto-​a-​way mattress foundation. When we moved, neither box spring would fit upstairs in our new house. We went to Sleepys to see what they could do for us on reasonable queen split box springs. We explained our situation in great detail, about both box springs and how it was such a bummer because one of the two we’d have to replace was very expensive. We know they don’t price match with Amazon but showed a split set for $ 187 (with free shipping) as our frame of reference to see what she could do. The salesperson said she could do 2 for $ 300 plus the $ 99 delivery. With tax, we thought we were paying about $ 50 more to go with Sleepys and have the box springs sooner. Come to find out upon delivery, the salesperson had sold us 2 30 by 80 box springs (1 set, not 2), so that would be $ 50 more to get half of what we needed, which should have made no sense to her. We were so explicit about our needs and past Sleepys purchases and previously trusted Sleepys professionalism and commitment to returning customers, that we didn’t even think to check this. Literally would have never occurred. We’d also paid only $ 100 for a queen box spring a year before at Sleepys so $ 150 for a split SET made sense. When delivery men came, we asked, this is for two box springs right? They said yes, had my fiancé sign, and we thought they were going out to trick to get second box spring. Then they left; we were appalled and at that point assumed it was just a delivery/​invoicing error. We have called both the store and corporate customer service multiple times, one directing us to the other and neither in 2 days providing an answer on whether they could make this right by getting us our second box spring. The woman at the store admitted she didn’t communicate clearly, but says she doesn’t exactly remember our lengthy explicit conversation. Capital Furniture also has split sets for $ 150 with a much cheaper delivery charge. Still hoping Sleepys will make this right, but if they don’t, they will have lost loyal customers who had planned to return next year for a king bed. At the very least, they need to come get the box spring and fully refund order including delivery, but if that’s the best they can do especially given lower prices at a local competitor, they will probably still lose us as customers.

Sold me two mattresses that sagged and gave me significant back pain. The second one cost $ 800 and came with a ten year warranty. It started sagging after six months. The company refused to take any responsibility, claiming it was a «comfort issue» not a «structural issue» (Because comfort in a mattress is obviously irrelevant). They generously offered to perform another inspection in six months (because six months of back pain and no sleep is whatevs). Oh, and this was after a self-​inspection process that dragged on for three months.
Do not buy these mattresses. They are awful, will ruin your sleep and your health. They will darken the skies, and bring forth the pestilence. Okay, maybe not those last two. But you get the idea.

We were helped by Jemero and he was awesome! Very knowledgeable and not at all pushy. He also gave us a great deal. He even gave us his cell in case we need anything. Highly recommend working with him!

In January 2014, Purchased $ 700 mattress that had a defective inside pad that bunched up. Sleepy continues to give us run around saying, we do not have a return or refund policy unless you want to pay an additional $ 125 called an exchange fee. Even my American Express rep found the company difficult to deal with and unusual they would not consider a reasonable solution. Even one star is too for Sleepy.

Do not go to any Sleepy’s to buy a mattress. I would say run, don’t walk, away from this establishment, and go to Ikea instead.
The Sleepy’s on 14^th street has an exceptionally friendly staff who are willing to negotiate on prices. However, Sleepy’s products are defective, and the bed that I have purchased, the Beautyrest box set in the window, has been a total nightmare. I first purchased this mattress around September, and it quickly developed a serious slouch. I went through the 1−800-Sleepys process to replace the mattress — an independent third party company assessed the mattress and deemed it «defective.» This was within mere months, if not weeks, of the purchase. I swapped out the bed, unwilling to pay more for a «higher model,» and I had to pay $ 150 as a «delivery fee,» more like «penalty» even though their model was defective. I swapped out the bed in late February for the same model because I was unwilling to pay more for their defective product, and it’s now late April and this new mattress has an even worse slouch than the old one! Now my only option is to go through the whole process again and pay $ 150 more to be stuck with the same slouchy mattress model.
This supposedly «new» mattress is still defective, and I’m not paying $ 150 just to have this happen again. What a headache, not to mention backache. After spending over $ 1000 for two defective mattresses, I’m looking for the opportunity to get rid of this, eat the cost, and looks like I’m going to Ikea.
Skip Sleepy’s unless you want a total nightmare of a mattress.

First, I just want to point out that I think it’s crazy there aren’t more mattress stores in DC, at least none that came up on Unilocal.With the limited stores, I went to the only neighborhood I could find with more than one store so I could compare.
I started at Sleepy’s unintentionally because I couldn’t find the other one. As soon as I walked in with my friend, we were greeted by the sales guy (can’t remember his name). He was immediately extremely pushy, asking a million questions without really giving me much of a chance to explain what I was looking for, simply because I was answering his questions out of the order he preferred I answer them in.
He proceeded to show me some in my price range, while telling me that I can’t have bought more than 2 mattresses in my life (an assumption which is completely unfounded). He used this assumption to then tell me that I don’t really know what I’m talking about in terms of mattresses or their prices. He was just really condescending.
I kept telling him that I was going to shop around at some other places and would be back if I wanted to purchase something. Though he seemed really condescending in the beginning, he began offering to throw in extras as I told him I was leaving. I definitely did not return, and I ended up getting a really great deal at the other mattress location in Columbia Heights. I would recommend going to Mattress Discounters instead. It was a more pleasant experience all around.

Well, I’ve never had a good experience at a Sleepy’s and this one is no different.
I was looking to get an adjustable mattress, like a Sleep Number. I found that Tempur-​Pedic (a brand which Sleepy’s carries) now makes such a Mattress called the ‘Tempur-​Pedic Choice’.
When I inquired about the Choice line of mattresses, the Sleepy’s sales guy insisted such a bed didn’t exist. I told him I saw it on the Tempur-​Pedic web site. He had the gall to say to me that perhaps it just meant that there were different ‘choices’ of mattresses.
Yes, because I’m so stupid that I don’t understand the difference between a line of mattresses called the ‘Choice’ and having different choices (i.e. options) of mattresses.
BTW, Sleepy’s Staff: read it and weep:
I understand you might not carry the Choice Line, but is it too much to ask that your staff acknowledge that they don’t know everything in the world? That maybe your customers aren’t idiots?

I am surprised at just how easy this purchase was. The salesman at Sleepy’s in Colombia Heights knew his products very well and gave excellent recommendations. Two bed frames and a bed/​box spring were delivered in just a few days and when the box spring didn’t fit up my staircase, Sleepy’s offered a fix and delivery of a thinner box spring within 24 hours. It may not have been the least expensive place in town, but you have to pay for quality. This experience was a good as it gets.

My wife was in the store in Washington DC looking to purchase a mattress. She found one that she liked, but was told by Donnell (SP?) Johnson the mattress was out of stock. He convinced her to purchase a different mattress for the same price. He told her that she could exchange the mattress for the original one she was looking at for no extra charges if after a few days she didn’t like the mattress she purchased. She ended up not liking the mattress she purchased. We went into the Columbia Heights store to make the exchange, and Donnell was working there that day. He proceeded to tell us that doing the exchange would cost us extra money, even though a few days prior to that he told my wife it would be an even exchange. We asked him multiple times to have a manager call us, and one never did. We then called their 1 – 800 number and asked to be transferred to a district sales manager. When I spoke with a district sales manager he treated us like we were lying to him. They are refusing to do what they originally told us they would do.

Marcus Moody at this Sleepy’s is awesome. He was super nice and helped my husband and me buy a good but not crazy expensive bed for our guest room. The process was painless and fast, and he was able to schedule delivery on the exact day I wanted it (just three days after I bought the bed). I’ve always been happy with my Sleepy’s purchases, and basically the trick is to go in and ask for something affordable – they almost always have a few items on clearance – and then just be really friendly. Buying a bed is more of an old-​fashioned haggle process than most other consumerism we engage in these days, so if you’re willing to engage a bit, you’ll never really have to pay full price.

You wanna know how busy I am nowadays? Well, I’ll tell you… I’m SO busy that for a recent temporary relocation (from NW to NE D.C. for the summer… which IS a transition, let me assure you) I ordered a mattress ONLINE from Sleepy’s at the very last minute and prayed they’d at least use some type of lube before knocking me to my knees and having their way with me. Not only did they use lube, but I actually found the whole process quite enjoyable.
The long and short of it: I went online, selected my comfort level (I like it firm with no unnecessary frills or padding), chose from a listing of mattresses in the price range I was willing to pay for a temp bed, entered my information, CHOSE A NEXT DAY DELIVERY DATE AT NO EXTRA COST, and BAM… finished. Yeah, yeah, yeah; the delivery timetable was kinda eye-​brow raising (between 11am-​6pm on a Sat… really?), but the very friendly and professional delivery guys were knocking on my door no later than 1:00 and I had the rest of the day to lounge and enjoy my new comfortable mattress – since I had already complained to most of my friends that I was house-​bound all day due to the estimated delivery times. Couldn’t have been simpler.