S & S Shoe Repair

Always a good experience… love their work. Called and received service on the spot. Carlos put new taps on some boots for me only $ 5. Nice to have a shop that caters to your needs and it’s in the neighborhood… only a trolley ride away. I would highly recommend having your shoes repaired here.

These guys are not good. Both my wife and I went for separate shoes to be re-​soled. Both of us had lumps. I had to go back 2 – 3 times to check if they could resolve it. They made me leave the shoes a week for them to fix it. The first time I returned, it was obvious that they did not do much and just hammered after I still felt discomfort.
Also, they are very expensive.

I am boycotting this business. After spending what could probably send one of my kids to college at this place over the years, I just got yelled at by the owner because I couldn’t fit my stroller through his door and didn’t want to leave my child outside like an animal so I left his door open with the stroller and the doorway. I had already paid for my shoes and just needed a quick pick up-​rather than focusing on getting my shoes and getting me out, he yelled at me about the cost of the air conditioning. I’m not sure what he wanted me to do with my child – but clearly my kid’s safety was less important than the minute and a half of air escaping from his mildly air-​conditioned business. Overpriced to begin with and now I’m done with him.

UPDATE: almost two years later, the boots are still in perfect condition. Much sturdier than the sole and construction that they came with!

This place is WAY overpriced in my opinion. I was charged $ 85 to have sole protectors on the bottom of my relatively new Louboutins and brand new Stuart Weitzman pumps. I also had the Louboutins stretched. I could not pick them up for 5 days. I was going to allow them to stretch my Manolo Blahnicks but they said it would take 3 days, just for a stretch. I just could not believe it. When I picked up the shoes they had black glue all over the bottom. I am sorry but I just feel that the price was a bit excessive for mediocre work. Obviously I don’t mind spending money as long as I am receiving a quality product/​service.

Old school shoe repair. Worth the visit. Exceptional work. I trust my shoes to no one else.

Disappointing. I live in the area and always look to support local businesses. They lost my boots, after I waited 30 minutes for them to find them. They have an interesting organization situation. Boots were sent to a different location for repair, eventually they turned up. They still charged me full price — not pleased.

Biggest rip-​off! I spent $ 37 to repair two pairs of shoes and didn’t get any service from it. One pair that he attempted to fix with paint were ruined, discolored and looked worse than when I brought them in that I had to throw them away. He offered to fix them again, but I wasn’t going to waste another trip to his shop for shoes obviously ruined. The second pair of shoes just needed minor paint and glue on the front toes. The paint was fine, but he didn’t glue everything nor did he remove the scuff marks. I was too disgusted by the lack of service to argue for my money back, so I just left with my one pair of shoes (I told him to throw the other pair away) and had to go home and fix the shoes myself. Biggest waste of money ever and horrible customer service!

So the nice-​but-​gruff smoking shoe repair man is gone, as it appears that he has leased the business to the guys who run the shoe repair in the basement of Union Station. As a result, the prices have gone up quite a bit. I left three pairs of shoes, after a little negotiation on the charge -(the bill came to about $ 70 to get three pairs in shape, mostly destroyed heels) —, and hope that they are repaired well. After this batch of repairs, I am going to search for a new shoe repair place, hoping that I can find charges that will not rival what I paid for the shoes… We’ll see — it’s sort of a dying trade… Oh and they seem to accept all credit cards, if you’re wondering.

I’m pretty rough on shoes. I live in SE Capitol Hill and have tried getting them repaired in my neighborhood, but was always turned off by the outrageously high prices. Usually they wanted more than what I’d paid for the shoes in the first place.
S & S, on the other hand, was pretty reasonable. I had 3 pairs of shoes that needed new heel caps. I also had a pair with soles that kept coming off, no matter how many times I reattached them with Shoe Goo. S & S was able to repair all four pairs for a total of $ 54, about $ 10 – 15 per pair. This is higher than what other reviewers claim they charge, but it’s a lot cheaper than the guy down by Eastern Market who wanted me to pay $ 40 for a single pair of shoes.
The employees are friendly enough but somewhat hard to talk to. I asked if I could get a breakdown of the pricing and got some vague mumbling in response. And yes, as someone else noted the place is a bit smokey. But they do a great job and they are quick. The heel caps they installed are so thick– I think they will last a very long time!

This is the only shoe repair close to home and I needed a fast turnaround shop. I knew this spot has been around for a while but never needed it. I needed the taps replaces on my stiletto heels. I was almost in panic mode when the gentleman said, «these are tiny. I need to see if we have any». My heart dropped. He went over to the head honcho, the Godfather of the store, and spoke to him. He came to the counter and wrote my ticket up for $ 15. OUCH. I was kind of expecting to pay $ 10 or so. I was in a semi crisis and couldn’t haggle on piss and moan on the cost. The great thing was, I asked him about repairing the scuffs on the tips and he said he’ll fix it for FREE!!! Now I was smiling. They were ready the next day but I opted for a Friday pick up. I will forever use this place for future shoe repair. They did an excellent job and I provided my boots don’t go out of style, I’ll get another 4 years of wear out of them.
Thanks Shoe Mafia people!

They did an excellent job on six pairs of shoes. 70 bucks and I dropped them off on Tuesday and they were ready as promised on Thursday morning. They look great. I’m so happy to have shoes ready for the holiday season.

I wear down heels like it’s my frickin job. I’m that girl in the office that stomps all over the place and annoys you. Not on purpose, I’m just that kind of walker.
So I typically need to replace heel caps 3 – 4 times before I retire a pair of pumps. I do not like to pay more than $ 10 and I do not like to wait more than one day. S&S met both of those needs and it’s very close to my house. Love it.
It earns the full 5 stars b/​c they did a phenomenal job. These new heel caps made of fucking diamonds or something — they are SOLID and definitely going to last much longer than any others I have had! Not only that, the awesome guys at S&S also deftly patched up the scuffed & torn covered decorative heels.