Roto-Rooter Plumbing & Drain Services

Plumber came quickly and within the timeframe as they said. Plumber was quick and efficient. We required a follow-​up and the additional plumber came out within 2 hours of the guy leaving. We appreciate their work and coming so quickly, especially in the snow storm.

Got my bathroom sink snaked.
The work and availability were both great.
Make sure to get price quote before making the reservation.

Awesome. Came early, gave me an estimate, fixed it for less, offered to send clean up crew. Love, love, love, honestly don’t ever call anyone else.

I had Jeff Hatridge and Jake Davis come out to do a pipe repair. They were on time and worked efficiently to take care of the repairs that I needed. I would trust Roto Rooter to come out and make any repairs I may need in the future. The team did a great job for our extensive repair.

Roto-​Rooter helped fix a stuck pop up drain in our bathroom that was inaccessible due to a faulty remodeling job. The best part about the service was that they came very quickly and when you need a plumber, you really want them to come ASAP. They are a little pricey, but that’s because they are quick.
We used the Unilocal deal that you get for checking in, but you have to let the dispatcher know before the person is sent or it’s slightly harder to get the price adjusted.
They give you an estimate once they get to your house and there was some back and forth on the pricing at the end, but overall very worth it for the peace of mind of having it done and done well.

When my main sewer line backed up, I called Roto Rooter and within an hour, a plumber was there to unclog the line. And also within an hour, the Restoration Team was there to assess the damage. Within 2 hours, the Team, lead by Jason N. (1599) was there to begin the cleanup. Jason and Hming did a great job cleaning the mess and making sure that the basement was safe and sanitary. I couldn’t be more impressed.

just hired roto rooter to come service my outside drain in Washington, D.C. I called and a technician was available to come within an hour the same day. The plumber came in a timely manner and fixed my problem within 1hour. I had two other plumbers come to snake out my drain and was not able to fix the issue.
I have never used roto rooter but I will contact them for any future issues I have with plumbing.

Just hired Roto-​Rooter to come service two toilets at my establishment. Zaw and Bret came out and fixed my problems in almost no time. My location is in Ellicott City, MD.
I have always had a favorable experience with Roto-​Rooter in the past, and I will continue to use them in the future.

The guys at Roto Rooter were incredibly quick to arrive to our home once we called them about a sewage line issue. We have been living in our new home for five days and discovered the sewer line back up this morning. After the call, they arrived within the hour with the gear to clear the drain and the camera guy to see what was wrong with the pipe. Although we’re not happy that we may have to replace the sewer line, both technicians were extremely friendly, knowledgeable, and took the time to explain everything to us.
If we have any additional issues, I wouldn’t hesitate to work with these guys again.

do not use Rotor_​Rooter, We called them today out of the yellow pages. We have a drain that needed snaking. we know what drain and why. our septic backed up. The guy told me it would cost 695.00 to snake the drain and he would have to break a connection inside the house to get into the sewer drain. This is complete hogwash and was not necessary. I told him to leave. We had our septic pumped a few days earlier and another plumbing company came out to do that. we thought it was fixed with it being pumped. but needed a snake from the floor drain back out to the septic because it backed up. I got from the tech we can’t do it through that floor drain because our equipment is too big. I was told to tell them to leave immediately that they just wanted a reason to charge us 450 more dollars. the cost of this job should be 200 dollars normaly. Im really annoyed that a company such as this can do that to some unsuspecting consumer.

Crooks. With these kinds of services, you always prepare for a scam… but even with very low expectations, I was shocked at how this company gets away with making ridiculous estimates (telling us that we have to change the entire piping structure on our shower which will cost more than $ 1000 and be a «2 man job»… when all it really needs is a small mixing valve replaced, ahem less than a few bucks — and covered by lifetime warranty by the manufacturer!) and then having the cajones to charge over $ 400 to have one slow drain fixed?!? My advice is stay away unless you really need some serious plumber work… you’re better-​off going with a general handyman.
Why 2 stars instead of 1? I do have to give them credit for being quick and easy to schedule with… but I should have know that was a bad sign.

While plumbing problems are never fun and one of the last things you want to spend money on, Roto-​Rooter made the whole ordeal as painless as possible. I scheduled an appointment late on a Saturday evening for a two-​hour window the following morning. I received a call in the morning verifying my appointment and providing a more specific time of arrival which proved to be accurate. Van arrived on time, was pleasant and polite, diagnosed the problem and provided an estimate. The work was completed efficiently and the final price was as estimated — no surprises. Van kindly answered all my questions. Communication was excellent throughout. Very satisfied.

Kam (my technician) was really nice and did his darnedest to give me my money’s worth (which is hard with their prices). There was a clog in the main stack coming out of my kitchen — which meant I could not use my sink or dishwasher. I tired to snake it myself, but my cheap snake could not get the clog out. Kam snaked the clog out and then for good measure went down further (to 60 ft) to get any other junk out of my drain lines.
He then cleared my floor drain by my back door. He swept away leaves and dirt (which I thought I had stayed on top of) and cleared the trap using my garden hose at full blast (trick I now know about).
Would it have been cheaper to buy a better and longer snake and do it myself? Yes. But I called at 6:30am on a Monday morning and my technician arrived by 8:15am (I live in DC, so that’s about how long it takes to navigate through morning traffic). I paid for the convenience.

I’m giving this review 4 stars mainly because of the price. I had to have a $ 7,310 job done replacing the sewer line as well as adding two clean outs. However, the guys that did the job was able to save my porch by tunneling underneath it rather than breaking it up which would have caused my pocket to burn some more in the spring to get a new porch done. They were courteous and very open to questions… and me taking pictures of the progress. I’m deaf so writing back and forth was the only option — they were more than happy to do that with me which is more than what I can say about the other plumber that came out last year.
Aside from the price, service was fast and professional. Pleasant people! I would use them again.

I had a sewer line replaced. Don and his partner were on time, professional and courteous. Don explained what the problem was and took care of the work. The basement is happy, and so far so am I.

Though typically having to call Roto-​Rooter is not a really for a great thing, I ended up having a really great service experience. Van was able to come within what I thought would be short notice as it was not only same day, but within a few hours. He was polite, timely, thorough, fixed another drain issue that I wasn’t aware of, and cleaned up well behind the grime. I made my appointment online and was initially surprised to find a time slot available within 4 hours close to the end of a business day. Even though the regular price was more than one ever wants to unexpectedly spend, it comes with the territory of living in a home. Luckily, I even got a discount on my service. Problem (s) fixed in less than 45 minutes from start to finish. I’m a happy showerer again. Hopefully, I am good to go for a while now. Nonetheless, I was very pleased with the service.

We have a sink and a shower than share access to a single drain pipe, there is obviously a clog after they intersect because they both back up. Roto-​Rooter comes out and states that they’ll snake the lines for $ 1,000 but it might not even fix the problem. I said no thanks.
Called the main office where I asked the person if those prices were accurate, he transfers me to «the manager» who isn’t helpful at all. When I got louder, she just put the phone down and stopped listening. Finally she says, «let me put the real manager on the phone» which really blew me away… I’ve been getting lied to this whole time. I said, «this is BS!» and some guy started screaming at me saying that they won’t be verbally abused and don’t want my business. You weren’t getting my business anyway.
It’s a rip off. They are taking advantage of people in bad situations. The fake manager even said herself that she wouldn’t pay $ 1,000 for someone to snake her drains.
I am disappointed that a company with so much history can be like this… not sure if this has always been how they operated, but it’s run by filth now.

He said it was $ 320 dollars flat rate and said he would give me a $ 40 dollar discount if I did it. I agreed and he later went back on it and charged me $ 320 after the faucet was installed.
Update: Jason Carter from Roto Rooters, is making this right for me, so I’m glad there are people at RR that care about their customers.

I have used Roto-​Rooter twice in the last month because of freak drain issues. Each time they came quickly and as scheduled. The staff were very cheerful and upbeat even though it was raining on one trip and they had to pull a dead animal out of the drain on the other. Nothing fazed them and each time the drain cleaning worked like a gem! Nice to have a service that does what it says in the time frame promised! Thanks Roto-​Rooter!

Worst, most unprofessional service I have ever encountered. When our pipe burst and we had no water, we called and scheduled an appointment for between 7 – 8:30 that evening. Around 11pm our «tech» finally showed up, or should I say stumbled into our house reeking of booze, only to say after all of 2 minutes that he could not fix the issue. He proceeded to pretend to tinker with it, since I was fuming, and finally just left the house (I thought he was going to get more parts) without saying a word, got in his truck, and left. I called and filed a complaint, to which all they said was they would follow up with us in 48 hours (no apology of course)-this was over a week ago, never heard anything from them again. Meanwhile, another plumber (a completely different company, obviously) came the next day and fixed it that afternoon.
DO NOT use this company. They do not deserve anyones patronage and will completely waste your time.