Revolt Cleaners

IMPORTANT: We contacted Sterling Cleaners, which has apparently taken over for Soapy Joe’s/Fetch/Revolt (whatever you want to call the company). They said that the owners of Revolt were sharing a building with them, and they disappeared about two weeks ago.
They left behind customer’s clothing and billing information. Sterling has started delivering that clothing and charging people’s credit cards for the service. It sounds like Sterling is trying to do the right thing, but I know our apartment building never made us aware that they would now be delivering to residents. We also did not authorize them to charge our credit cards.
We had a couple hundred dollars in credits left with Revolt, but it appears we will not be able to recoup that money at this point. A Sterling representative was helpful and recommended we call our credit card company and ask them to refund the money. I also had a jacket that they ruined three weeks ago that I had hoped to be reimbursed for, but that doesn’t sound like it will be possible either. The GW campus newspaper recently did a story about how student’s lost hundreds of dollars to Revolt in what appears now to have been a scam.

I used soapy joes for several years and had about $ 400 of credit remaining when they switched to Revolt/​Fetch Cleaners. Now i can’t get ahold of them to come pick up laundry which i am scared to based on the reviews below. Beware, they look like they are getting to run…

I’ve also sent in clothes for dry cleaning a few weeks ago and have yet to get my clothes back. No communication from them, nor is anyone answering their phones. Needless to say, I’m pretty livid right now.

On top of the many other complaints below, they have had my clothes for over two weeks. Do do not answer their phones and do not reply to emails. Included in that order was a brand new suite.

HORRIBLE!!! DO NOT USE! I dropped off my and my husband’s dry cleaning on September 1^st and still have not received it back, 2 weeks later. Their customer service is basically non-​existent. It takes 3 attempts to get someone on the phone, if you’re lucky. As of Friday, I was told their driver would check the other buildings he delivers to on Monday, and they would call me at the end of the day. They didn’t, and when I tried calling them they were closed for the day. They haven’t returned my numerous messages. I’ve emailed, and I’ve called 5 times already today, only to be on hold for 10 minutes each time and just reach their voicemail. My husband and I are missing over $ 1,000 worth of dry cleaning. THIS IS SO UNACCEPTABLE!
I’m writing this an a desperate attempt to get a response from them. Looks like the person who wrote the last review before mine is having the same issue.
UPDATE: As of later today:
I finally got hold of a human being after 10+ calls and several emails to Soapy Joe’s and Revolt. Apparently Soapy Joe’s went out of business yesterday and was bought by another company. The new company doesn’t have customer’s client information yet and just bags of clothes. So I guess I won’t be getting my refund I was promised, and I doubt my missing clothes will ever be found. I’ll be reporting them to the Better Business Bureau in the slight chance something might come of that. So a head’s up to everyone having trouble with your lost laundry — it sounds like it will be a while before/​if anything gets resolved. The old phone number is now being forwarded to the new place.

In my very first order with Revolt, they absolutely destroyed a pillow sham I sent them– the cotton inside was torn to shreds. When I contacted them, they promised to pay for its replacement. On August 14^th, Tanasha– presumably their customer service point person– told me a check would be in the mail Monday.
A month later, I have received no such check. Multiple follow-​up emails have not been responded to. I called today and waited on hold for 15 minutes. No one ever answered the phone.
I would strongly advise against using this service.

Just like other victims seen below, I was also charged on my credit card for the transaction I did not make. They promised to send the «check» instead of refund through credit card, but after a month and half I have not received the check yet, despite much effort to reach them. Their «manager» is always out of office whenever I call them. I am seriously considering to change to other cleaning services.
FYI — they recently renamed themselves as «Fetch cleaners», so Unilocal might have a separate review page. Please be warned!
Update: After writing the previous review, I sent another email to them. I see they refunded on my credit card today (that means they did the refund within two days). This might be the sign that the management is finally handling this false charge issues properly. In light of future improvement expectation, I give one more star.

For those having trouble, I called to dispute the charges on my card because the company refused to issue a refund for the unused portion of a plan. The credit card company issued the credit despite the charge being made 15 months ago for the purchase of a 2 year plan, which was only half utilized.
Zero stars for the new management of Revolt Cleaners.

Appalling service. Used them once, but I am not using them again.
They called me saying that they couldn’t charge my debit card. Manners? Well, clearly not there. I was in the street when they called and the lady who called kept saying that she couldn’t charge me in a very rude way. I told her I had just used my debit card and that she should try again. She hung up the phone. When I called again, as I thought it had got disconnected, she said «I made the charge now» and disconnected the phone. My laundry was two days late. Terrible service! I am never sending my clothes there again. EVER!

Revolt Cleaners recently acquired Soapy Joe’s. We have been using them for dry cleaning valet for over three years.
We have decided now to cancel our service for the following reasons:
1) Billing and customer service. If you are dumb enough to use this company, be smart enough to sign up for billing with your credit card (not debit) so that you can dispute the many fraudulent charges that will come your way. And boy, do I mean MANY FRAUDULENT CHARGES THAT WILL GO UNCORRECTED. The only way to correct the billing fraud is to dispute it with your credit card company because Revolt Cleaners will not issue you a refund. Yes, they will tell you they will (should you be fortunate to get someone on the phone) and send you an email confirming the refund, but in lieu of a refund, they will charge you again, even more. My story (which was also shared with the Better Business Bureau) –On 5/​23, I received a charge on my credit card for $ 39.97 that did not correlate to any service I had completed. I noted there was a previous charge ⁵⁄₁₂ for the same amount. On 6/​2, I called the business and was redirected to a number for an entirely new business called Revolt Cleaners (this was the first I had heard of a change in the business). After numerous attempts at calling, I finally reached a customer service representative, who admitted a «billing software» problem and said he would promptly issue me a refund. I also received a confirmation email. In addition, on ⁶⁄₂ (after the call), I noticed an additional charge of $ 92.33, again not correlated to any service performed for me. I called the business again on ⁶⁄₉ and spoke to a customer service representative, who again mentioned a «billing software problem» and said I would be issuing a refund. I also received a confirmation email. On 6/​17, I called the business again and asked for the status of the refund. They told me that the refund is in progress, but other than that could not give me a definitive timeline. As of today (⁶⁄₂₆), there is still a total of $ 126.30 of erroneous charges on my credit card balance.
Got that people? $ 126.30. Do you know what that buys? That’s like 50 trips to starbucks or a month’s worth of gasoline. Hell, it’s a ticket to Miami! or better yet, cab fare to find a better dry cleaning service to drop your clothes off at!
2) Quality of cleaning… as I mentioned above, I have been a client of Soapy Joe’s/Revolt Cleaners for over three years. The quality of the cleanings are mediocre at best, so I suggest you use it just for shirt cleanings/​irons, and lightly soiled items. If you wear your favorite silk blouse to a hookah bar, bring it else where, because I think the most they do is steam out your items. Stains won’t be removed, and they’ll put a note on it staying it can’t be removed, but charge you anyway. Take that same item to any dry cleaners with on site service and you’ll get a better deal and a better cleaning. The average cleaning service we got made up for the convenience of drop off at our condo.
I would suggest to those considering this service to look elsewhere. You use this service to save time, but what about the time you lose from constantly having to call the business to ask for the status of your refund? To call your credit card company and dispute charge after charge? To file reports with the BBB? The time cancels out! Look elsewhere. If they steal your money, who’s to say your Theory jacket or Armani suit won’t be next.

Is it possible to give no stars?! They lost my clothes and I only found out because I took the time to call them. First I was told the clothes were delayed because of a flat tire. Now I’m told the driver delivered them to the wrong building and doesn’t even know which one. All I’m told is to call back at the end of the week. I’m doing everything I can to can convince my building to break their contract. This was my first and only time I will use Revolt after soapy joes was bought.

Like other reviewers, I had used Soapy Joe’s for years with mostly positive experiences. Today, after not using the service for over a month, I discovered a fraudulent $ 100 charge on my credit card from Revolt. I won’t be using them in the future.

Flat out fraudsters! Would be a zero star rating if possible.
These guys aren’t only terrible dry cleaners, they have taken to fraudulently charging my card for services that were never ordered, let alone rendered.
Background — they pick up/​drop off laundry at my apartment building. I’ve used Soapy Joes for nearly two years and never once had an issue. Revolt on the other hand…
Customer service is an absolute joke. I’ve called, emailed, demanded to speak to the manager, left voicemails with the manager… the only response has been «he will get back to you with information about refunding you.» It’s been over a week at this point, no response.
At first, I was charged two extra times for dry cleaning. Fine, maybe they fat fingered the keypad when they were charging me for the first time, or maybe their internet is crappy, whatever. But admit you made a mistake and fix it when I call you out on it.
Now today’s fraudulent charge. One can be certain I wasn’t using their service again after the last charges, but today, I look at my account activity and find that they’ve charged me for $ 104 when no services were even requested (no laundry was left for them to take).
Do yourself a favor and use any dry cleaner but these folks. Do your friends a favor and tell them too. I’ve told my apartment building’s management about these issues, and they are looking into making a change as well.

I wish I could tell you more about their service but I never got to experience it since they never answer their phone.

Revolt is late with their delivery of clothes to Georgetown University, May 7. They were supposed to be delivered last night. My son and I planned to leave campus for our drive home early this morning. Although their website states that they are open beginning at 8am, no one has picked up the phone or returned our messages. We are stuck here, delaying our drive until we can track down his clothes. Very poor customer service.