Regus

REGUS OFFICE SPACE 601 Pa. Ave. NW Suite900-​South
I have been at the 601 Pa Ave NW Office 9^th floor since 1989. The 601 Suite 900 South location within the past 26 years has had a lot of turnovers and different management companies. Regus manages the office space at this time and is the worst management company over a period of 26 years. There is a lot of turner in staff, managers, office clerks, phone operators. The billing system is frequently incorrect. The worst problem is the mail service… there are NO mailboxes for each client and the mail is delivered up to 10 days late. The mail is placed in a filing cabinet in folders which are located behind the phone operators and clerks The clerks/​phone operators at the front desk sort the mail, place the mail in the filing cabinets, answer phones, sort mail, handle the billing, greet the guests, contact the tenants, and other duties all at the same time. The mail is delivered frequently in the wrong file folders. Two pieces of mail were given to me 3 months after it had been delivered to 601. Apparently, the mail was lost somewhere in the cabinet. There is no kitchen but a counter area in an open space area that can be seen by the guests in the waiting area. This layout is an embarrassment. The counter has a microwave, sink, coffee machine and a refrigerator. This open space area is not far from where the clerks at the front desk are answering phones. When one complains about the service, the service gets no better. There is no office manager permanently on the site, and I have been told that the manager handles other sites. Messages and calls are not returned. The website’s main number is answered in Texas; however it is the sales office. The actual phone number for the corporate office is difficult to obtain. I had to call an office in another location to get the number of the corporate office, and then no one answered the phone. It is evident that Regus’ main concern is to fill the floor with as many offices as possible and to ignore providing good services for the clients. The two Regus clerks/​phone operators perform the services that in the past with other management companies were handled by a staff of at least 5 employees. Visit that particular site and it will be obvious what I have written in this review.

I have been at the 601 Pa Ave NW Office since 1989. That particular location within the past 26 years has had a lot of turnovers and different management companies. Regus manages the office space at this time and is the worst over a period of 26 years. There is a lot of turner in staff, managers, office clerks, phone operators. The billing system is frequently incorrect. The worst is the mail service… there are NO mailboxes for each client and the mail is delivered up to 10 days late. The mail is placed by the clerks at the front desk in a filing cabinet behind the phone operators and clerks. The mail is delivered frequently in the wrong file folders. One day, I was given my mail and then the desk clerk handed me a check that had been in a folder as I was walking out of the door. There is no kitchen but a counter with a microwave and sink that can be seen from the front desk and the waiting room. A refrigerator is across from the counter area. There is no enclosure or wall in this counter area and it is open space not far from where the clerks at the front desk are answering phones. When one complains about the continued bad service, the service does not get better or the operator hangs up on you. The office manager services 2 – 3 locations and is never on site. The front desk clerks who answer the phones, also sort the mail, place the mail in folders in the filing cabinet behind the desk, handle the billing and other tasks all at the same time. The website’s main number is answered in Texas but it is the sales office. However, the actual phone number for the corporate office is difficult to obtain. I had to call an office in another location to get the number for the corporate office, and then no one answered the phone. However, the recording states that they were sorry that they could not answer the phone at that time. It is evident that Regus’ main concern is to fill the floor with as many offices as possible and to ignore giving good services for the clients. The two clerks/​phone operators perform the services that in the past were handled by a staff of at least 4 – 5 employees. Visit that particular site and it will be obvious what I have written in this review.

We’ve moved from Regus into our own office space. I’m still a fan of Regus for small businesses that need office space. My update is to reflect some changes:
— 601 Pennsylvania Ave was redesigned. I am not a fan of the new designed. If you are looking for a Regus I would recommend one of the other locations.
— Billing: The longer your contract, the better position you are in to negotiate. Watch your bill like a hawk. The staff is pretty good about making corrections, but you have to bring it to their attention.

We’ve been a fairly long a time Regus customer in various locations. The experience at 601 Pennsylvania working was one of the best. Center manager Fred was very helpful and responsive in finding and pricing an office to fit our budget. The staff are exceptionally friendly and helpful. Watching 2013 Inauguration Parade on the building balcony was a welcome and unexpected perk. Thumbs up so far!