Public Storage

Monica, the property manager was AWESOME! Monica had my reservation ready for me when I arrived she made sure that I selected the right size unit for my storage needs and gave me a tour of the facility and a tutorial on how to safely access my unit and offered wonderful advice on how to store my items. I would refer all my friends and strangers to rent from Monica because she makes you feel that your items will be secure on site. I wish I could give her 10 stars!

Property manager Monica is AMAZING! It’s very rare to find outstanding customer service nowadays. She is exceptional and explains everything and makes sure you understand what’s going on! If you are looking to use Public Storage, this location is prime choice! Please ask for Monica and she will take care of you!

This is the first time I have ever had to use a storage facility so I knew I wanted one that had a great rep (hey I have some semi important items).
When we entered we where immediately greeted by Josh. I had reserved a unit online only to discover that at best it would only store one chair.
Josh showed us two larger units and we made our selection did the paper work got our keys answered all of our questionand everything went off without a hitch. That is what I call great customer service.

DON’T MOVE IN WITHOUT A CONTRACT!
The unit is good.
BUT
1. it has no power and the only light comes from the ‘hall.’ Our previous storage unit had an overhead socket: we provided the bulb and could have light.
2. there’s all sorts of structure above it so we have a bare 8′ in height
WORST OF ALL
they won’t give us a contract. So, for the long term, which we are, we have absolutely no price stability. When they want to raise the rent; they do. And they have. A lot.
Somehow we now seem to be paying more than DOUBLE what they advertise as a rate on the internet!!!

i had an excellent experience at this public storage. it was no staring in the reps face waiting for her to get off the phone or anything like that. «immediate service» she greeted me, we exchanges words hi you doing etc. she asked me if i needed any boxes or anything like that. she was very polite and friendly. to be honest i was so comfortable i may have mistaken her for one of m y home gurls i was so comfortable speaking with her about, everything. the storage place was very clean, i didnt even see a dust ball on the floor and im they type of person to look for these type of things. she was very clear about the terms and agreements of everything. kendra you get 5 stars honey your customer service was grrrreat!!!

Great service. Efficient and organized. I recommend the team Monica, Chaconas and Kendra. Kendra helped me and talked me through everything I needed to know.

Monica, Kendra, and their team are flat out amazing. Monica is fantastic, easy to work with, and her suggestions saved us about $ 170. I was kind of flabbergasted by how great of an experience it was. You really don’t expect that level of customer service with a storage unit facility. Public Storage is really luck to have Monica’s talents.

Kendra guides you to your storage unit so you are familiar with the facility. She also clearly explains the terms of the monthly rental contracts. Moving accessories are on display next to their service counter.

I’ve dealt with other storage facilities, and for the most part this one is everything good that the others were not. It is clean, well-​lit, has a comfortable temperature, and walkways are wide.
Staff was great; very friendly, courteous, and knowledgeable about the storage units. I knew exactly where I wanted to get a unit, but somehow I incorrectly reserved the wrong facility online. Staff (the manager, Monica) made it extremely easy to just transfer everything to her facility. I do wish I had been able to get the $ 1.00 for the first month that I would have gotten elsewhere (had to take a star for that.) but I guess they have their reasons for not having that promotion more uniformly distributed among the properties.
Other than a very small space for loading and unloading, and a very small lot for parking, this facility seems like it’s going to work out pretty well!

Kendra was awesome! I was getting a lot of misinformation from other properties and she really helped me get what I needed while being professional and honest. Thanks again Kendra!

As far as storage places go, this is as good as it gets! Units are spotless & accessible, staff is helpful, and prices are fair. We have used this place twice when moving and will use again despite being on the far other side of the city in Woodley Park.

I was pleased with the good service and excellent assistance I received at this facility! I had the pleasure of having Kendra help me with my reservation. I just walked in without a reservation active at that time. She was knowledgeable and patient with my many questions. She explained what size unit I may need, how to make changes in the future if my size limits change, and how to save the most money for my personal needs! She went through the contract and made sure I understood everything. Then, she walked me to my unit and showed it to me! You just don’t find good customer service like that anymore. Monica, the manager, also had valuable input with her experience! Both young ladies take pride in their work and the service they offer. The facility is clean, the area is monitored and very well organized. Over the years, I have tried other storage places and this is the most professional and caring place I’ve had to do business with. I feel that my belongings will be safe and that is one less worry when you need storage. I would recommend this storage facility to anyone who wants a smooth, fast, efficient, clean area to keep your personal belongings. Thank you Kendra and thank you Monica!

Monica was very helpful, friendly and answered any questions that we had. We had to get an additional storage unit and Monica and her staff tried to accommodate us and give us a unit that was close to our other unit and on the same level, but unfortunately it was reserved. I appreciated the fact that they tried to have both of our units on the same level. The facility is clean and well-​lit.

I have used Public Storage in many places, but this is the best I have used. I used the online reservation option to arrange a unit and received a follow up call by Tristian as promised on the website. When I checked in, Sharneka was waiting for me and made my move in very smooth. Even after, Tristian called to ensure that everything was going OK. The facility was clean and secure. I would recommend this place to any of my neighbors who are looking for storage!!!

I had a very stressful morning on July 11^th. I had to move out of my apartment ASAP and I must say that Monica and Sharnika made the remainder of my day go with ease. Monica (the Manager) was very polite and helpful with making sure I had the right size unit for my items and Sharnika (Front Desk) took me to look at them before I paid for anything, might I add it was very hot outside that day. They also suggested that I purchase coverings for my furniture, which I’m happy I did. They are true GEMS. They deserve a 5 star rating.

It was a pleasure working with Tristian. He addressed my concerns in a timely manner, and assisted me transferring from one unit to another. The staff at this location is always helpful and friendly. I give this facility a 5 star rating because it’s great!!!

I’ve just rented a unit, and so far no issues, it’s an indoor facility and seems secure. It’s right across the street from the Police station, soooo it should be secure. The two young ladies at the front desk were very nice and helpful (Arian and Carla?). Be advised you will have to purchase their insurance plan, and there are a limited number of handcarts (3) so I’d move during non peak times if possible. (I have no clue what the peak times are)

I have had a wonderful experience with Public Storage so far. Their call center operators were extremely helpful in determining which size unit I should reserve and helping me find the right location.
The Bladensburg location called me promptly to confirm my reservation and recommended I see the unit first to make sure it met my needs. They held my unit until I was able to see it and were very courteous and detailed about the process when I arrived.
I am giving 4 stars for now and will probably update my rating to 5 after I’ve moved all of my things into my unit.

Fantastic customer service– Kim helped us set up our storage unit quickly and was incredibly helpful! This was by far the most pleasant/​easy experience for this type of thing we’ve had in DC.

Really great customer service ! Very clean climate controlled units. Good prices and the 1^st month is only $ 1. The only reason they don’t get 5 stars is the unloading area is kind of small and the lack of carts to use. Overall it’s been great !