PMI Parking

Terrible customer service… I would give them zero stars if I could. I parked at their 1919 M Street garage one day when I drove to work. When I returned to pick up my vehicle, they had moved it and somehow cracked the windshield. The attendant was indescribably rude, in addition to refusing to give me the manager’s name, he told me that I «lacked common sense.» I tried for two days to reach someone on their customer service line to no avail. Finally, on day three, I was able to reach someone who promptly transferred me to a very disinterested manager that told me to submit a claim form. By this point, my company got the property manager of the building involved and she submitted the claim form. After weeks went by, I received a form letter in the mail saying their was no liability on their part and suggesting I report the loss to my own insurance company. I’m completely disgusted. There was absolutely no damage to my car when I parked in their garage, and I know this because I looked right at the windshield when I put the ticket in it. However, at the end of the day, and after their movement of my vehicle, there was a six inch crack in my windshield. Since my vehicle was in the garage all day, if they didn’t damage it, I’d certainly like to know how it was damaged. I plan to escalate this further up the chain of command and also file a complaint with the BBB. I recommend parking in an SP Plus garage instead of PMI. They have better staff and much better customer service.

Great over experience. We stayed at the Hilton Garden Inn around the corner on 14^th between H and I Streets. They charged $ 41 + tax for overnight parking per day. I researched nearby garages before my Easter weekend, 2015 trip and many did not keep cars overnight. The overnight/​24 garages started at around $ 30/​night. I called this PMI on 1401 H and they told me $ 19/​overnight/​max, which was great. When I arrived I immediately saw the price was $ 22. That was annoying, knowing that just a few days earlier is was $ 19, but even at $ 22, I couldn’t complain. I talked to the attendant who said that they are closed on Sunday, but you can still leave your car there. Also, they do not offer «in and out» service, so you’d have to pay evetytime you come and go. So… the attendant told me the total for entering in at 12:30PM on Friday and leaving at 11:30AM on Monday would be $ 88?! Even though it would be under three (3) 24-​hour periods, we would be charged for four (4) because its $ 22 per day, regardless. This did not make any sense to me and was very frustrating, but it would be $ 88 for the total stay with them, versus about $ 150 with the hotel, so I decided to park at the garage. During our stay I went back and forth to get stuff and drop stuff off at the car (self park) a few times and once even to check on it on Sat night, before the garage closed until Monday morning. There were other cars there so I felt safe leaving it there. On Monday, since we had to pay the $ 88 regardless, we did some more sightseeing and ended up leaving the garage at 2PM, which was 3 days, plus an hour and a half from when we entered. The attendant scanned the ticket at the total was $ 71 :). So the first attendant was incorrect and I was right (love when I’m right). Its $ 22 for every 24 hour period, in our case, 3, plus the hours fee or whatever thereafter, which was I’m guessing $ 5 for the hour and a half we went over. All in all a great experience. Staff was nice, despite the misinformation in the beginning and close to the white house (2 blocks or so). I recommend to anyone in the area, especially if you are at a hotel that charges $ 50 per night to park.

I went to the one located on the intersection of 14^th and G street. Was staying at the donovan hotel for 2 nights and needed somewhere to keep my car. This place is about a 10 block/​maybe a mile walk from the hotel. I paid 30/​night to park here. The facilities are open 24 hours which is nice, unlike many of the other parking garages in the area. Parking at the donovan was 45/​night, so glad to have saved 30 bucks for the weekend since we weren’t going to use our car anyhow. If i were to come back to dc, i would definitely call the PMI customer care number and figure out where the nearest one to my location would be.

Terrible customer service. Only parked for 20 min but they demanded the full price, even though they took forever to actually park the car in the first place and likewise to bring it back. Don’t park here if you have a quick errand to run.

I’m from Austin, so I wasn’t sure what the parking situation would be like in D.C. the Friday before the Rally to Restore Sanity. I envisioned us parking in a sketchy parking lot in a far away neighborhood or maybe even in another state!
But that weren’t the case! This PMI garage is in good central location in a safe neighborhood. It’s easy in and out with quick, friendly attendants. $ 15 for 12 hours seemed more than fair and $ 20 for 24 hours a genuine bargain.
As far as availability, be warned: we parked there around 9:00 a.m. When we left around 7:00 p.m. they were «FULL» as were all the lots in the area.

Paying to park somewhere always sucks. However, there are varying degrees of suckiness that are often proportional to price and convenience ratios.
Luckily, this here parking garage falls much lower on the sucky spectrum than many others. In fact, this is probably one of my favorite parking garages around town.
Tucked right off DeSales Street across from the Mayflower Hotel, the location is fairly central to this part of town without being heavily trafficked. Which is peculiar since it is one of the only 24 hr parking garages in this neighborhood which is crawling with night life.
The parking lot attendants are very friendly, prompt and park your car for you, so no need for your macho, totally unnecessary backing into a spot just because you can.
Additionally, I believe the max I have ever paid to leave my car here has been $ 15. And trust me, I’ve left my car in this garage for upwards of 8 – 12 hrs in the past. Most meters around this way require payment until 10pm, so if you’re around here after work or in the early evening, it’s a pretty decent investment instead of running the risk of scoring a much heftier parking ticket.
And of course, you gotta love the two way entries! (Oh, behave!)