PFC Associates, LLC

As their website self describes itself: «PFC Associates, a joint venture of Providence Hospital and the Washington Hospital Center, initiated a unique privatization project with the government of the District of Columbia. The Police & Fire Clinic provides occupational and preventive medical services to the District’s more than 5,000 police officers, fire fighters, US Park Police officers and U.S. Secret Service agents.»
So if you have to use them, over 6,000 people do, it probably is condition of employment by one of those employers listed above. My condolences on this sad fact of the job.
I recently accompanied my husband to a physical exam at PFC during November 2012, he had a 9:45 AM appointment and we waited together in the waiting area until he was seen at 11:15 AM. People who had later appointments than my husband were served before he was – as people DO tend to announce out loud – «I am here for my 10 o’clock appt etc.»
As my husband has been extremely unhappy with the medical services there that impact the terms of his employment, he wanted me to witness this most recent exam, When he was finally called, I walked with him and was RUDELY barred by the staff even though I said I was his wife and he stated he had a right to have me with him. I was still told I had to go back to the waiting room. 4 staffers started closing in on me to make sure I moved back – jeez I am a short middle aged woman, not an NFL quarterback – I can follow oral instructions, no sacking needed to stop me…
I have never ONCE been barred in a doctor’s office during 30 years of marriage – an operating room, yes, – a doctor’s office etc – NEVER. I was even allowed to be present during invasive procedures at the NIH. so WTF? It begs the question WHY they bar family members, what the heck is going on, or not being done that perhaps should be done during a physical.
Within 1 – 2 minutes my husband came out and gave me his Ipad – as Dr. Roxana Diba would not allow his Ipad in the exam room even though he was using his Ipad’s app for his condition and it contained important and relevant monitoring information. While many hospitals ban electronics that interfere with their machinery – Ipads do come with airplane mode and SURELY if planes allow them, the Ipad in airplane mode would be safe in a medical clinic that mainly does physicals. But nope – and he could not show Dr. Roxana Diba his medical information because I was holding it, I find it surprising that any doctor would not review daily home monitoring of a condition. A lot of good that does for medical accuracy to have your wife holding your stats, and she is barred from entry into the exam room…
DC has a contract with these people, it does not mean that the right to complain can be silenced. The doctors that staff PFC are from Providence hospital, read the Unilocal reviews for that hospital, Dr. Roxana Diba is a staff doc there.

Even DC council member Phil Mendelson wrote a complaint letter on the PFC medical care to the DC City Administrator, maybe he should have used Unilocal to voice his concerns instead because the contract was renewed… here are some complaints the Council member raised:

The employers listed above have multi-​year contracts with PFC, maybe if enough people start publicly complaining, using social media – a better service provider can be awarded the contract next time. Police officers, Fireman, Paramedics and the Secret Service deserve great medical care.