New Vision Optica

Horrible and ghetto!!! I went into the office almost a month ago and still do not have my glasses. I’m constantly being given the run around. They lost my paper work and Haidi, the ‘manager’ implied that it was my fault because they were expecting me on the day before. This was after she called to confirm the appointment and I rescheduled for the following morning. I ended up seeing a new doctor and he assured me that I would have my glasses the following Monday Nov 9, (It was Saturday morning). A week goes by and no phone call from them. I called them back on this past Friday, Nov 13 and was told that someone would get back with me. I recieved a phone call on Saturday morning at 8 a.m., from Heidi asking me can I come in NOW and that they would wave my co pay of $ 50. When I got there I was charged the full price. I then began to protest and said that I was told that the fee would be waived. Haidi, after declaring to a customer that she was most honest with her opinions while assisting him with his glasses, turned around and said, oh no, I told you that we would knock off $ 5. She lied!!! Very unprofessional!!! I literally just got off the phone with the optometrist for my glasses were suppose to be back, finally, on yesterday, Nov 16. The excuse today was that they forgot to add the tint and he sent them back to be corrected. He also added that the glasses had a scratch on them. lol I just want my glasses and I will never attend this ghetto mess ever again!!!

****UPDATE**** Just wanted to do an update. I reported this business owner to the BBB. They did a full investigation to my complaint. «Robinson» responded with about four pages of just pure, complete, utter lies. It was so ridiculous… things that never even happened, complete exaggerations. He completely insulted me, called me «crazy», and even lied about ever having the original employee that I ordered my contacts from. The letter that he wrote them had so many inconsistencies and lies that I had no idea what to do other than to call the case worker at the BBB and explain the situation to her. She said that when she spoke with him that he was very irrational and rude and was absolutely not willing to do anything to fix the situation. Check out their review on the BBB if you don’t believe me. She told me that she was closing the case because there was nothing further that could be done to reason with him and that she was marking it as «business made no attempt to resolve the situation» or something to that effect.

Stay away. That’s all I can say. If you are savvy enough to read Unilocal reviews, New Vision Optica is not the place for you. Their clientele is Medicaid patients-​and I have no issue with that-​my issue is that they provide poor service as a result of their clientele. They are not forced to step up their game. The owner and the optometrist are just a joke. They will charge you for things they don’t provide and they will provide you with things you don’t need. Stay away. Just trust me. Stay away. I don’t want to go into the details-​because people have been sued for true things they’ve written in reviews. But just save yourself a big hassle. If you have insurance other than Medicaid-​or if you have no insurance-​go somewhere else. You will thank me for it.

Horribly aggressive receptionists! This review is purely based on the unacceptable and aggressively rude experience with ROBINSON over the phone. If a new costume calls in to inquire about what type of eyewear products are sold at this office (because they do not have a webpage) I highly encourage he receptionists/​front desk staff to be highly educate on their products but most importantly be component enough to provide better, if not the best customer service. They front desk personnel represent Dr. Bruce Lazerow and with their performance this morning over the phone it was a poor example of what can be offered. Rather than ask me what type of insurance I have to help better field my questions on eyewear and service ROBINSON began SCOLDING me for nearly 15 mins about how over costumers come in uninformed about their insurance. I did inform ROBINSON of his unnecessary aggressive tone, patronizing attitude, for constantly speaking over me and not listening. I also stated that the conversation would be more productive if he would allow a person to complete their sentence so he actually learn about what the customer is seeking. I support local businesses and it is unfortunately that optometrist has to bare the burnt of my review.
Dr. Lazerow, please consider having a serious conversation with Robinson and the young woman that worked March 25 at 11am. I wanted to take my business to your office but will be seeking else where because of their ill customer service.

Came for the convenience, will return for the competence.
I needed new lenses and didn’t have a prescription so I looked up the nearest optometrist. Dr. Lazerow is extremely thorough and a lot of fun, to boot. Doc gave me the old-​fashioned triple-​check routine plus some non-​judgmental advice about my CL usage.
Super convenient to Columbia Heights Metro. Reasonably priced for no insurance coverage (I paid $ 95 — he wrote three scrips — one for the contacts, one for reading glasses, and one for regular glasses, and comped me a case and solution.)
Lovely guy. Takes walk-​ins.