Michael Reilly, MD

My experience as a patient of Dr. Reilly’s is story book you can say. I sustained a tear to my left cheek muscle and as a result I had a lopsided awkward smile where a ugly dimple would appear. Even though it was explained to me that this injury is unheard of, Dr. Reilly remained professional and confident in his assurance that he’d be able to correct the injury as he is an expert in the facial anatomy.
I just had my one month post-​op the other day and into my second week of PT. My face is looking and feeling great! Practically no visible scars and that is saying much considering my skin had to be peeled off the left side of my face to reach and reattach the torn muscle towards the corner of my mouth. I’m very pleased with Dr. Reilly and the surgical team and couldn’t of gone to a better doctor.

Knowledgeable, friendly, patient, and damn good at what he does. Dr. Reilly is the best nose doctor in the DC area.
I saw Dr. Reilly for a septoplasty procedure to fix my deviated septum. He walked me through the entire process and took the time to explain the details and answer all my questions. On the day of the surgery, Dr. Reilly came by to answer any final questions I had before going under. He assured me that everything was going to work out well. Post-​op, Dr. Reilly walked through the surgery with my stepfather and reviewed the post-​op care instructions.
Later on, I was set up with a follow up appointment a week later to get the splints removed. After researching the removal process online, I was very nervous about the procedure. It looked very uncomfortable and likely painful. Dr. Reilly told me it wouldn’t be nearly as bad as I had seen. He sprayed a decongestant and numbing agent in my nose and pulled the splints right out. It felt a bit weird, but overall a pretty easy process. Dr. Reilly preemptively answered most of my questions when he was describing the procedure and next steps. He then took the time to answer all remaining questions.
During my final follow up appointment one month after the surgery, Dr. Reilly confirmed the surgery went according to plan. Again, he answered all my questions and provided a few tips to improve my breathing due to my specific allergies.
I am very thankful that I chose Dr. Reilly to perform the septoplasty.

In addition to being an excellent ENT specialist, Dr. Reilly does an amazing job with Botox. I look better than ever :)

Let me start with I am not a patient — my husband is.
My hubby went in knowing he had to have septoplasty but Dr. Reilly found some problems that we were unaware of. Additionally, his catching this changed the surgery strategy and procedures so we were glad we got his second opinion.
Lastly, because his problems had been chronic and severe Dr. R was able to do the pre-​op appt on the same day as the CAT and scheduled him for surgery 3 weeks out. We had the procedure done and the customer service at the Georgetown Surgery Center was fabulous!
They came through every hour with a status update and I never felt in the dark. The doc came by after the surgery to let me know how things went, and that I would be able to see him soon.
I did know about one appt that DH had to wait a long time (but this was the CAT scan) and so I feared the post-​op appt but we were in and out. Never felt better about the care we were being provided and will continue to go.

Dr. Reilly and crew were great. Quick, thorough and competent. Dr. Reilly listened carefully and made sure I understood everything related to the treatment of my condition. When it came time for surgery. Dr. Reilly reviewed everything with me and demonstrated a great bedside manner. Post-​op he also made sure to update my wife. He treated her with respectful and caring professionalism. I really appreciated that. I couldn’t find fault with the way my case was handled even if I tried. A+

Quick summary: more than 1 hour wait first thing in the morning. Because I had to go and was upset, the doc tells his me «I don’t like your attitude. I won’t reschedule or see you.»
I really wanted to like this guy. I scheduled more than 1 month in advance for my appointment at Washington Hospital Center and asked specifically when I scheduled for the first or second appointment of the day. I got the second appointment. I asked how long it would take and I was told a half hour at max and I could be out of there.
I gave myself enough leeway to still get to see MY patients at my health care practice even if this appointment took 70 minutes.
I paid my copay ahead of time, finished my paperwork before the scheduled start. The nurse took me back promptly, the resident was with me promptly, asked plenty of caring questions, and numbed me up. Then thirty minutes passed as I sat in a tiny basement room, finally I anxiously asked where Dr. Reilly was. «He’s with a patient, he’ll be with you in a minute». Ten minutes later he comes in, I explain to him that I have a patient in less than a half hour and I really don’t have more than a handful of minutes.
HE suggests it would be better if we had a few minutes to talk, so together we go back to his assistant to reschedule my appointment (My throat this whole time is numbed from the resident’s prep earlier).
I point out that I would rather not wait another month and a half for a new appointment and that I don’t want to re-​pay my co-​pay.
At first Dr. Reilly tells his assistant she can double book his schedule in order to fit me in in two weeks. Then they tell me I won’t have to pay the copay today. I say I’ve already paid it. They tell me that the front desk can reimburse my credit card. I’m staring at my watch like, really seriously I have to friggin go. I have a patient who will be waiting for me.
Out of the BLUE, Dr Reilly changed his tune and told me «I don’t like your attitude. We’re not going to get along, so [assistant] schedule her with another doctor, not me. I won’t be treating you.»
WTFFFF!!! I BLOCKED TWO PATIENT APPOINTMENTS To see him AND ARRIVED EARLY FOR THIS ONE AND HE SAW PATIENTS IN THE WRONG ORDER OR SHOWED UP LATE AND NOW IS BLAMING ME because I’m upset that I specifically asked if this would happen, was told that it wouldn’t, and want to get to my job to see MY PATIENTS ON TIME!!! This is unacceptable, unprofessional, and has been reported to Medstar.
I understand autonomous practice, and the need to sometimes refuse to treat patients. I do this, too, if someone is clearly lying, abusing the system, or has missed multiple appointments without cause (usually all three have to happen at once). I do not refuse to treat someone when my clinic has made a huge mistake and/​or I am at fault. I do not refuse to treat someone because I don’t like their personality or their skepticism on visit one. It has to be major.
I am very deeply offended by Dr. Reilly’s power trip, lack of reasonable human understanding, and his repeated claims that «it was not my fault». I was never blaming him for the apparent screw-​up (someone probably shuffled him to the wrong patient or forgot about me back in that room, though maybe he also just went to the wrong room first), but what practitioner does not have a printed schedule for their day? And who does the front desk/​nursing staff answer to if not the primary doctor?
Meanwhile, I still have not had the care that I need, or that I waited for for over a month. Talk about barriers to access to care. I had a long wait to get the appointment, a longer than promised wait at the appointment then the doc refused to actually treat me. This is ridiculous.
Because I don’t know the guy, and because I know what it’s like to be judged without cause, I’ll gladly take down this review, IF, Dr. Reilly, you hand write me an apology. With meaning. Describe what went through your head. Describe the errors your office experienced this morning, and please describe how you will fix those errors.
P. S. I was three minutes late to see my first patient of the day, and I called my front desk staff beforehand to let them know that might happen, then apologized to my patient for not starting on time. Because I respect other peoples’ time.

Very pleased with the service and care that I received with Dr. Reilly. With most doctors you feel as if you are getting rushed during the appointment but but Dr. Reilly took his time to hear about all my symptoms and provided a very thorough checkup. He provides expert medical advice and has a very friendly and professional repoire.