Men’s Wearhouse and Tux

The women who work there have attitudes and really should not interact with customers. Every other experience I’ve had with the other representatives, however, have been pleasant.

After another Men’s Wearhouse location screwed up an alteration (they left the seam of my pants with a large hole, which was discovered during my grandfather’s funeral), I was furious.
Sherman, the phone rep from their customer relationship hotline was excellent (props to him), and this location stepped up to correct the mistake.

Maybe all Men’s Wearhouse employees are disgruntled. I was hoping that this location would be better, but it wasn’t. Here’s why:
The lady who helped us had this attitude like she didn’t care and didn’t want to be there. «That suit looks good,» was her requisite response with no eye contact. To be honest, I didn’t think the suit was flattering on my boyfriend, but once you’ve rented a tux, what are you supposed to do? They can’t really change anything.
I called again a few days later to find out their store hours for Labor Day (yes, they’re open) and I KNOW it was the same lady who picked up the phone. Same tired attitude and voice, «I don’t know, let me check,» click and I was on hold. I was on hold for a minute, which was fine, but c’mon… you can’t tell me your store hours? OK, maybe I shouldn’t be so angry because she might be new, but jeez, this lady is representing Men’s Wearhouse. Not a good impression.
Not that it matters to me much because I’m a woman and won’t be renting a suit myself, but if my boyfriend or any guy friends need suits, I’ll make a point to tell them to avoid any of the Men’s Wearhouses.

This place is horrible. The salesman gave me a hard sell and was not at all helpful. The clothes are poorly tailored and poorly made compared to other clothes I buy for less elsewhere. In my opinion they have destroyed the Joseph Abboud brand. It used to signify high quality clothing. Now the quality is in my experience a small fraction of what it used to be. Don’t let the sales people fool you. Move on to a better quality store.

I’ve been fitted at men’s warehouses before but this one doesn’t even match the quality or service of any I’ve been to. The staff here is nice, but they are not the most flexible or pro active about their job. When trying on a suit for my friends wedding, they immediately said they got my sizes right after one try. Even when i said I might gain some weight in the course of two months and wanted to see other options, they seemed like they were in a rush. I also couldn’t tell the difference between who was working and who was a customer. The person who rang me up was wearing a jean jacket – not like you need to dress to impress here, but at least wear a name tag!
Overall, I am glad I don’t need to pick up my suit here and just got the process over with, but would not suggest this place unless you really need to!

ABSOLUTELY THE WORST CUSTOMER SERVICE! For a suit company to not carry any grey suits/​tuxes in a 42R, or a medium (16″ collar) white shirt to try on is an absolute disgrace!!! On top of that, no-​one in the store knew about my appointment to get fitted for a suit/​tux, even though I had called the week before to confirm.
I had come in to rent tuxes or suits for myself and at least 6 others. I was never greeted and had to actively ask for assistance and was told to wait, even though there was only 2 other customers in the store and one of the 4 associates was just walking around with his hands behind his back.
The guy who eventually helped and started measuring me couldn’t speak English properly and asked me 6 times whether I was renting or buying, even when I gave him the SAME answer each time! I thought it was a prank at first and laughed it off… by the 5^th time my friends and I realised he was serious and it wasn’t funny any more. Another assistant then decided to cut in and take over, at which point he gives me just one option and told me they had nothing for me to try on, without even going back to check! Finally, I plead with him to bring out a suit so I can at least try something on so that I didn’t waste my time by going there. He brings out a suit 2 sizes too big (fair enough, they didn’t have my size), and apparently the only try-​on shirt available was a XXL… I wear a medium or 16″.
Also, I found out later that they had charged me a $ 40 deposit and didn’t even bother to write down any of my measurements!!! So now there is no record, so when I called another shop to get what I wanted I have to go back and get remeasured… not so doable as I’m living in the UK now and won’t be back until the week before my wedding!!!
ON TOP OF THAT, I call their customer service line to make a formal complaint and she tells me this is common practice for any Men’s Wearhouse and that it is not their responsibility to have suits, tuxes, or try on shirts in every size. I understand you can’t carry every suit in every size because that would be stupid… but ANY grey suit in a 42R or ANY white shirt to try on in a medium??? HOW CAN YOU NOT BE PREPARED WHEN THAT’S EXACTLY WHAT I TOLD YOU I WANTED TO TRY ON WHEN I MADE THE APPOINTMENT??? And how do you run a suit business if you don’t even have the basics?
Is this really how Men’s Wearhouse treats customers and expects to do business?

The level of unprofessionalism from the Asian taylor «Sue» was unlike anything I’ve ever seen. So bad that it clouded the good service the other associates were offering.
The worst part is that she was so nice and respectful to the other white customers, but treated me like I was wasting her time and yet I was there to buy 2 suits.
Other than that, the store is cramped and disorganized.

The service was amazing. They had what I requested same day, helped me select a size and had me out the door. Fantastic sales folks! Keep it up!

**Copied from my Google review (full disclosure)** — Convenient location, Terrible Customer Service.
I set up a group deal with them because I was planning a black tie event at the Mayflower (across the street). For the record, it was really easy to set up the group rate — but that’s where it ends.
Upon arrival, I had to actively seek out someone to speak to (and it was 11am on a Thursday, not exactly rush hour for a suit store). It took them 45 minutes and several phone calls to figure out which group I was a part of, but they eventually got it right.
They had a VERY limited selection of tuxedos for purchase, despite my telling them 3 weeks in advance that as many as 300 people may come to this location from our event alone. I get that it was prom season… but a lot of us were BUYING tuxes — not renting.
After about 45 minutes of hard sales pitches, I walked out the door having spent about $ 500. When I came back to pick up the Tux 3 days later (after alterations had been made), I once again had to actively seek out an employee to help me.
He came back up with my $ 500 tux in a plastic garment bag and said…“you’re all set!” I asked him if I could have a suit bag, to which he replied, «oh we don’t have any more of those. Come back later and grab one if you feel like it.» Sorry… what? This is a SUIT STORE. I asked how that could be possible and got a rude and dismissive response.
My girlfriend works near there so a few weeks later I sent her back with my receipt to go get a bag for the tux. They told her they were all out and that they were «on order.» After arguing with the manager for a few minutes, he went into the back and got her one, and then rudely said, «come back when we get more in and i’ll give you as many suit bags as you want.»
I know there aren’t a lot of other options in the DC area… but seriously… unless you feel like being treated like shit by classless customer service staff, read these reviews and go somewhere else.

I don’t like to write reviews and I DO like Men’s warehouse but the management at this store was horrible. They lost my suit, found it, and lost it again plus i made 3 trips to get it. Sales folks were nice but overall management bad.
I say skip this store and go to Silver Spring one. Much better

I like Men’s Wearhouse in general and this location continues that trend. Good quality suits and clothing. Can be a bit pricey as marked but they have many many sales throughout the year. Buy one suit, get one free etc. Since I am a fashion luddite, I appreciate their suggestions for matching items (ties, shirts, belts, and so on) so I have at least one outfit that matches. No hard sell, just suggestions. They also do free tailoring for life on suits you buy from them.
Join their reward program and you get $$ to spend after you spend so many dollars and also email specials. I bought a $ 99 pair of shoes today for $ 21.
This location has friendly and helpful staff as I have experienced at other locations.

I have been to plenty of men’s warehouses before. I have rented many tux’s from them. This one is just poorly run.
I went in for a tux for a friends wedding. The girl was pleasant, but that was all I got. They had the tux delivered the day before the wedding (that wedding was in another state 6 hours away) and when I put it on (since I was unable to try it on there) the pant legs were made for a 8 year old girl, the shoes were 2 sizes to big and the shirt was for an obese man with dwarfism. I had to stand in front of a congregation for 1 ½ hours in a tux that was pleading for death along with my own body gasping for blood flow.
To top the whole ordeal off, the charged us 100 $ late fee even when I told them I needed a later return. I will never be going to one of these again.

I want to like Men’s Wearhouse so badly because they have such good sales. 2 suits for the price of one? Hell yeah! But, the customer service as this place is just so terrible that I’ll take a pass.
The first time I came here, I was looking to buy a new suit for job interviews. That’s not something you can just pick off the rack. That’s what the employees are for. After browsing around for about 10 minutes without anyone so much as looking at me, I decided to leave because I just couldn’t handle this nonsense. On my way to the door, someone stopped me and asked if I had been helped. From there, things went ok. I tried on a few suits and ended up getting two for the price of one. Awesome.
I came back a few days later to pick up both my tailored suits. The same guy that had helped me try on all these suits didn’t even recognize me. I will remember that, Enoch.
Because I spent so much on my suits, I earned $ 50 back to spend in the store. I’ve been back a couple of times to browse but the employees are just SO terrible (bored looks, playing on their phones, bad attitudes) that it’s been a chore to get this money off my hands.
I guess I’ll have to keep browsing their website and hope that I can find something that isn’t dad jeans or has a size 50 waist.

I will update this review after the wedding. But we are using them for the guys’ tuxes, and here’s the breakdown:
Service: 5 stars
Ease of setting up a profile: 4 stars (took a while)
Cost: 3.5 stars
Style /​options: 4.5 stars
Background: I wanted gray suits for the wedding. In addition, the groomsmen live on the East coast and the wedding is on the West coast. there are NOT as many national chains for tuxes as you think… and committing to a tux I haven’t seen in person terrifies me (and in-​person shopping is just more my Fiancé’s «thing»). Fit can go so, so wrong. Well, MW doesn’t rent suits, BUT they just got this incredible, gorgeous charcoal gray tux by Vera Wang. I was sold in about 10 seconds. So, points for having basically the perfect tux available, with a matching vest and all.
Less great on the style front: the shoes are ugly, and they only had one color of orange for ties /​pocketsquares or vests (which I hated), so we’re going to have to buy our own ties. But that’s okay.
Only real negative was communication on price. When we were looking at the Vera Wang, I am 99% sure the sales associate told us the price was $ 189 all inclusive for the entire tux package. We had a $ 40 off each tux coupon, so I decided that was right on budget and moved forward with that choice. But somehow, when we rang up, it was $ 259 each before the coupon… pretty big difference, amirite? I was a little stunned as by that point the fiancé had been measured, we’d filled out forms, waited 20 minutes while our details were put into a computer, and bought some other items. So we just sort of walked out with our receipt in silence… However, they redeemed themselves somewhat. My fiancé went back a few days later because we were feeling bad about asking our guys to pay so much, and we asked if we could take off a few items from the package (i.e. the tie, that we won’t be using). They said no, but they knocked another $ 20 off each tux anyway, just to make it better for us.
Bottom line: I’m VERY excited about how the guys are going to look, and we got excellent service in terms of understanding what we were looking for and being patient with our humming and hawing while we decided what to do. The price mis-​communication was pretty frustrating, but I appreciated their willingness to work with us in bringing down the cost a little. And I’m SO glad the guys can pick up /​drop off their tuxes at any location.

Terrible experience; will not be returning. Some highlights:
I explained that I was there to rent a tux for a wedding. Ten minutes and several conversations with different staff members later, they were still unsure why I was there.
–1 for not listening.
I explained that I knew my exact size and measurements. The clerk still pulled out his measuring tape and insisted on measuring me. A week later, I picked up a jacket and pants a full-​size too large. My shirt, well, that was so big I could have made a tent out of it.
–1 for not listening.
The quality of the shirt and the tux was really bad; fraying fabric, 80’s style shoulders, and fabric not looking clean.
–1 for the whole experience.
Next time, I’ll go somewhere else.

All MWs sell the same stuff at the same prices so the different is the customer service. When shopping for a suit at this location I felt pressured and rushed. The associate even tried to sneak in items (e.g., supercrease). What I did like was the tux experience. When my tux did not fit, the associate went out of his way to put me at ease and find a fitting tux.

Great customer service. My fiancé was supposed to wear a tuxedo to a work event that got cancelled, so here we were with a wasted $ 220 rental. I called MW, and they agreed to take back the tuxedo and charge us only $ 40 for it. I appreciated that so much. We were expecting to be stuck with the $ 220 price tag. Thank you, MW!

First off, I am not a Men’s Wearhouse kind of shopper. I am 6’8″ and most of my clothes have been specially made for me, and pretty expensive.
Got out of cab in DC 2 weeks and go and felt a «tug» on my pants, and was soon told that I had put a pretty good rip into my suit slacks. With no time to spare, I located a Men’s Wearhouse store in the DC area, right by the office I was using and made contact with Marlon, one of the stores sales people. He found me a pair of navy blue slacks that were a pretty close match to my suit coat, and I was out the door in less than an hour. Everyone in the store was eager to help me, they proefssional and courteous. That alone left me with a very positive feeling about the store and Marlon specifically.
Intersting, there is a Rochester Big and Tall Clother right next store, which is where I have bought quite a bit of my clotehs over the years, and they simply did not match up. Men’s Wearhouse had 3 tailors on staff, Rochester had zero.

As usual I made my weekly visit to MW on Conn Ave in DC. For the discerning gentleman who enjoys working with a female clothing associate, you NEED to drop by now and meet the newest sales rep here! An extremely articulate and knowledgable young lady who is so easy on the eyes I ended up buying tow shirts just to converse with her. The Egara line of shirts are well made and snazzy for both casual and business attire. Bought the entire line of new colors I think!
I am very picky when it comes to the way clothing fits. Nothing worse than an overly baggy shirt or pants that are either too long or too short. This place has a tailor right on sight to measure out your stuff for reasonable prices. All in all a very pleasurable shopping environment (beautiful addtion aside) and fun place to stop by when they know you by first name! Taking another former Marine buddy there today for the great bogo deals and of course to meet the fantastic manager Anthony.
Three thumbs up for Mens Warehouse DC !!

A pretty jam packed, no frills tux rental place. They assured us that the tux buttons and cufflinks were in the bag, but they were nowhere to be found. We were worried they would charge us for the[ir] loss, but they waved it off.
Nothing special but quite convenient.