MedStar Prompt Care – Adams Morgan

I rarely write reviews unless the service is impeccable or terrible, well this urgent care clinic is very effective and friendly! They did a great job with getting me seen and feeling better. I saw a PA and she was amazing!

Of course no one wants to be ill. (If I’m wrong about that, then you’re health problems are of a different nature. ;)
However, if you find yourself feeling under the weather, this particular walk-​in clinic is worth the trip. In my experience, it’s staffed by friendly, efficient people who are good at what they do. In addition, the place is very clean and organized. I felt confident that they’re capable of keeping a things running smoothly (i.e. with lab results).
My wait time was short. The triage experience was efficient and I felt the physician on staff took an adequate amount of time with me, and listened well to what was happening with my body. All in all, I was happy with his diagnostic process and the final plan of care.
Although I generally hate urgent care environments, this was a rare exception! Even when another patient was rude to the staff, the receptionist was polite and patient under stress. If needed, I would definitely visit again.

Went in for a minor sports medicine injury on a holiday. Called ahead and they said 30 minutes. We waited 80 minutes before seeing a doctor. Dr Murray was friendly, helpful and provided clear directions on follow up. The nurse was abrupt and less informed on the problem and next steps, and both the nurse and Doctor were rushed for time during our interaction. Nothing abnormal in terms of doctors experience and overall great interaction with Doctor.

So if I’d written this review a month ago after my visit I would have given it five stars. It’s clean and convenient, there was quick service, the doctor I saw was great. I went in on a Sunday after spending 2 days with pretty terrible abdominable pain and heartburn. Since it was close to christmas and I was about to leave town for two weeks I figured Urgent care would be better than trying to get an appointment with my regular doctor. I knew with my insurance it would be more expensive than a regular office visit but man was I in for a walloping. They took me in the back, took my vitals and the doctor came in, listened to my symptoms, poked my stomach a few times, wrote me a prescription for ulcer medication, suggested i follow up with a GI and then sent me on my way. No tests were run on me.
About a month after my visit I got a bill for $ 287. Almost $ 300 to take my temperature and poke my stomach for 5 minutes??? NOT WORTH IT (for the record, I do have insurance, but the documents I consulted before even going in were not clear that a $ 75 co-​pay for urgent care only kicks in after my deductible is met, had I known that I probably would have just waited to get an appointment PCP)
anyway, bottom line, if you know you have awesome insurance that covers urgent care visits, its great. If you’re uninsured, or have less than optimal insurance, I’d stay as far away as possible. CVS minute clinics are a much better option if you’re on a budget.

Fast service, friendly people. I’ve been there a couple times now and I’ve never had a bad experience.
They also call to follow up which is a great service.

One weekday, I started feeling terrible at work. I had just moved to DC and didn’t have a primary physician yet, so I tried going to a CVS MinuteClinic to no avail. I called PromptCare, the receptionist said only one person was ahead of me, and that I’d be able to be seen quickly. I was very surprised — it was around 7:00 PM on a Wednesday, and I was sure that it would be crowded. I took the next bus to Adams Morgan (the 42 drops off right in front!), and sure enough, I only had to wait around 20 minutes. All of the staff were incredibly nice and helpful, I was seen and diagnosed quickly, and I was in and out with enough time to catch the latter half of the Republican debates (groan).

I’ll add my voice to the five star reviews here. Medstar PromptCare is an excellent facility with very good staff. My husband had a freak accident in the kitchen which resulted in a rather large gouge in his forehead. I suggested he go to Medstar PromptCare to find out if we had treated the injury properly and if anything else should be done. Fortunately there wasn’t a long wait and when they took him back they got to work right away taking his vitals and cleaning the wound. The P.A. then did a thorough neuro exam to rule out concussion. As it turned out we had been doing the right things: ice pack for swelling, Neosporin to prevent infection, ibuprofen for discomfort. She added gelfoam to stop the bleeding and sent us on our way. Everyone was skilled, professional, friendly. So happy to have Medstar PromptCare in Adams Morgan/

When you’re feeling like crap on a weekend, this place is a godsend for anyone living in DC. This is 1 of very few urgent cares in DC that are open on weekends and the highest rated.
I went here with a horrible sore throat on a Sunday and there was no wait. I was getting my vitals checked within 5 minutes of walking in and had to finish filling all of my paperwork out after seeing the doctor. The office is exceptionally tidy and clean and the staff was very friendly.
There was an issue with my prescription being electronically sent and when I called them to help me, they contacted my pharmacy and got them squared away immediately. This is the only urgent care I will be going to when my primary physician isn’t available and on weekends.

I’ve been here twice (couldn’t get an appointment fast enough with my GP), and both times I have been really impressed!
Both times I arrived after work, and I thought for sure I’d be kept waiting endlessly since I assume that’s when most folks go – but I was kept waiting no longer than fifteen minutes. Everyone from the front desk receptionist to the physician was incredibly nice, and they have on-​site x-​ray, which was really nice when I broke my foot. The location is very convenient, too — right in AdMo, right off several bus lines (42, L2, X3, 96, etc) and half a mile from the metro.
While they don’t take appointments, they do have a «call ahead» program. They ballpark the expected wait time, so instead of waiting in their lounge area (which isn’t really bad), you can wait in like the coffee shop next door or whatever.

When I woke up on a Saturday morning feeling like absolute death, the first thing that came to mind was my upcoming work trip to California. I knew it was not only going to be a rough time at work, but a rough 6 hour travel day, so I headed over to MedStar in hopes of avoiding that terrible fate.
First, the positives. The office was clean. I was quoted a wait time of an hour, which I thought was fair considering the time I got there (about 10am) and the amount of people waiting before me. My doctor, Lindsay, was thorough and informative.
So why the one star review? Well, imagine my shock when my prescription was never sent to the pharmacy. Call after call was made to both the pharmacy and the clinic, the former telling me to ask my clinic to send the information over, the latter completely failing to do so. My travel day came up, still no medicine, rendering the entire visit completely pointless as I ended up just having to deal with a very uncomfortable trip.
In the ultimate slap in the face, I got a call a few days later because they «wanted to make sure I felt better.» I wish they would have been that concerned about my well-​being when they failed to contact my pharmacy in the first place. No, I did not feel better.

Just established care with Dr. Hofmann as my PCP and she’s great. I went based on my wife’s recommendation, who is a current patient. I can see why she loves her so much. Dr. Hofmann was so thorough, going through all my medical and family history to establish an agenda of potential issues we need to be on the lookout for. She explained everything clearly. She was knowledgeable, friendly, and compassionate. Where she thought it appropriate, she asked for my input – e.g. whether I felt an issue interfered enough to warrant medication.
In this day and age of a doctor’s visit in your room feeling more like a pit stop, I was so happy to see the doctor actually take the time to listen, and both ask and answer questions. I was also happy to hear this: «see me in a year, sooner if you need to»! As opposed to my last doctor who shall remain nameless who always found a reason for me to follow up! I was also happy to not walk out with new medications, again in contrast to some other physicians who think people won’t think they are doing anything if they aren’t prescribing medication.
The rest of the staff was courteous and professional. The lady who took my blood (I don’t know the proper term) was especially nice and friendly.
I expected the wait time to be long since my wife had told me Dr. Hofmann spends time with her patients, but I did not wait longer than 15 minutes or so in the reception area after my appointment time (though I had arrived earlier to fill out paperwork). If I had to wait 30 – 45 minutes each time, I probably would for this quality of care.
Finally, you want to make appointments way in advance. Dr. Hofmann is an amazing doctor and people know that, so appointment slots fill up quickly.

Unfortunately, I had the opportunity to check this urgent care facility out. I had never been to this location so I anticipated having to fill out several forms. I did but it wasn’t bad and they were most helpful. I can’t say anything bad about the amount of time I waited because I was the 2^nd patient in the door after it opened. However, I did get the sense that they operate efficiently and long wait times are not an issue.
The process was smooth and seamless and that deserves recognition, however, that wasn’t the best part. Honesty goes a long way with me and the PA was clear about what could and could not be done during my visit. She, I don’t recall her name, made a recommendation for me to seek emergency care to avoid having to go through the same practices multiple times. I appreciated her effort and transparency. When you’re ill and vulnerable, the last thing you want is to feel is taken advantage of — kudos to this team.
Hopefully I won’t have to return but if I do, I know I’ll be in good hands.

Urgent walk in care in most places is very dicey.
My own regular «walk in care» in my hometown clinic has off-​diagnoses.
Other places make you wait thirty years next to contagious people.
Medstar here in DC is the way urgent care should be — and is a superior walk-​in clinic.
Short waits.
Nice doctors that work promptly.
Straight stories.
A quick look at other Unilocal reviews of walk in clinics will suggest that the competition is not so great.
And our own experiences suggest the thumbs up Unilocal reviews here are on target.
Sorry– no gruesome personal medical details in this review —
but if you need a clinic fast in DC — here is a good one to go to.

I don’t have a Primary Care Physician in DC, so when I needed to make visit I chose here at random because of its location.
I had a great experience! The staff was nice and friendly, the appointment only took a few minutes, the doctor was direct, the facilities are very nice, and they sent me on my way with plenty of information. I did not have to wait long, but went right when it opened on a Sunday morning, so that could be why.
I would definitely go back, should I need to, and will recommend to friends in DC!

I still don’t have a primary care physician in DC. I’m looking, so suggestions are welcome. Anyway I thought I had an infection, and rather than booking an appointment at a regular doctor and trying to not only gauge whether I want to stick with them but whether I had time to do this on a work day, I opted for MedStar.
Overall they were really, friendly, helpful, etc. The rooms are decorated and have TVs so anyone with little ones can rest assured that kids will feel safe and comfy if there’s an emergency. I even got a follow up call to make sure everything was ok.
The ONLY bad thing was that this took significantly longer than I thought it would. They don’t take appointments so this could have been luck of the draw, but I arrived shortly after they opened at 9am and it didn’t appear to be very crowded (only 1 other person in the waiting area). I didn’t get to work until noon, and could have just gone to a regular doctor and also had them check me out for this amount of time. The delay was in waiting once I got there and between the doctor seeing me and my being handed a prescription. Again, could have been luck of the draw.

Dr. Hofmann: She is amazing. I established care with her at the introduction of a friend and I have no regrets. Dr. Hofmann is careful in asking comprehensive family history and medical history questions. To me, she went above and beyond here. She also took the time to explain which tests she was running and why. Often times I have experienced medical care that lacks the «why,» where physicians explain that they’re doing something without going into detail about why something is important.
One thing that I loved was that Dr. Hofmann recommended a few guided meditation programs that I looked into over the weekend. I think these will be useful because I have a history of anxiety and am stressed to the point of it affecting my health. The best part was that she referenced two scientific studies that I already knew about to back her recommendations.
I saw Dr. Hofmann on a Friday morning and by Monday at noon I had my blood work. Her staff called me and went over my results and gave me suggestions. One tiny issue is that I had a hard time hearing the person on the line and have called back a few times to follow up this week. She has yet to call me back, but it’s only been four days so far.
Facilities: New, clean, and pretty standard.
Staff: Polite, they stick to the rules, and are concerned with patient privacy. I came on the wrong day and they had me fill out my paperwork in advance.
Wait time: My appointment was at 9:40 AM but I wasn’t seen until around 10. Not too bad at all, given how many folks were in the waiting area.
Online records: I still haven’t gotten a code to access Medstar’s online medical records database to see my test results. I’m not sure whether the office can offer more guidance on how to access the system, but I’ve asked for a code twice now.

I had this cold I couldn’t shake for weeks. The sinus pressure was killing me and I was convinced that I had a sinus infection.
I woke up one day and decided enough was enough. This is a great facility; it’s convenient and clean. When I called to get intel on wait times and/​or to see if I could make an appointment, the receptionist told me there wasn’t much of a wait and to come right in. He wasn’t joking. I waited no more than 5 minutes; a nurse took my vitals, and then I saw the doctor in 15. This is a walk in clinic, but I felt that the doctor took his time to diagnose me. Many doctors I see won’t spend 5 minutes on me. (I know — low expectations)
I liked the doctor I saw.

First of all, Dr. Hoffman is great. However, out of 3 appointments i’ve made, two have been cancelled. Two of them were cancelled last minute. I’ve never experienced this before with any other offices, so unfortunately i had to leave as I need to trust that my doctor will honor the appointment and when I take off from work it will be for a reason. I’m not blaming it on Dr. Hoffman, but on the office employees who are in charge of looking after her schedule.
It’s difficult to park in DC, and i came to my last appointment and apparently the appointment was cancelled because she was on vacation! This was frustrating because typically no one goes on vacation last minute and i wish the office had called me in advance to cancel… You can imagine how frustrating it was, especially because the front desk lady did not try to accommodate me or fit me in. To be fair, the office manager was super kind and called me later to try to accommodate me but it was too late… Although Dr. Hoffman is great, I’m not willing to drive to Adams Morgan, park, and risk another cancelled appointment. If i lived right by her office i would be willing to give it one more try.

In early October, I foolishly thought I caught a bad cold because it felt like a cold to me. But one evening, I was unable to take deep breaths or move around my tiny apartment without my pulse racing as though I were running a marathon. I thought I could wait until the next day to see my doctor. Good thing I didn’t.
The clinic is four blocks from my apartment. My breathing or lack there of so bad I had to take a taxi. I went in and they immediately took me in the back and gave me oxygen, took my blood pressure, measured my oxygen levels. The doc and the nurse listened to my heart. The doc said you have a blood clot we’re sending you to the emergency room.
«Blood clot?» I looked at her as though she were crazy. I was truly stunned. Before I knew it I was in the ambulance and on my way to GW Hospital.
In the emergency room, I learned the prompt care doc was correct and I was immediately put in ICU for TWO DAYS. But it was no regular blood clot, I had what they call a saddle pulmonary embolism. Every specialist and nurse I saw those two days told me I was lucky to be alive as the mortality rate for SPE is very high. Had I waited one more day to see medical attention, I’d be dead. I didn’t have to have surgery, the blood thinners have been working well. Thank GOD.
But had it not been for that voice in my head that screamed at me to go to the prompt care clinic and the doctor and nurse at the clinic, I would be dead. Remember, they only took my blood pressure, gave me oxygen and listened to my heart. No CT scans or anything was done at the clinic.
They saved my life.
After being released from the hospital, I did get a call to see how I was doing. I also I tried to remember their names, I wanted to thank them personally.
I’ve used the prompt care three times since it opened. If you can’t get to your own doctor or are just feeling «poorly» as my Grandmother use to say. Stop by. I’ve never sat in the waiting room more than 5 – 10 minutes. The place is spotless and the nurses and doctors I have encountered are very friendly.

Dr. Hofmann and her crew here are great. The clinic is brand new and has that new clinic smell
Dr. Hofmann is extremely thorough and is beyond compassionate. She is also knowledgeable.
Their location is not ideal for people with cars. It takes FOREVER to find a parking spot.
The phlebotomist here was great and I did not feel any pain with the needle stick.
The front desk staff are on top of their sh$&t and were excellent when handling paperwork or scheduling follow ups.
You can’t go wrong here.