Massimo Dutti

I’m not sure about some of the negative reviews. Every time I’ve been in, everyone is polite and very helpful. I think the quality for the price is pretty remarkable.

I went here for browsing and ended up buying because they were having a 30% off holiday sale. The store is very nice looking and easy to walk through. I like that they have the outfits put together on the hangers, so you can see the how everything fits together.
The one thing about the service was that I found they were a bit overly attentive. My sales women was friendly, but I would have liked a bit more privacy. She was really trying to sell me. While I do appreciate her working to hustle and make the sale (really, I do), I would have preferred to be left alone for a moment or too. Other than that, I had a good experience.

I liked the black boots I saw in the window and came in with my kids in tow to try them on. Horrendous customer service. The salesman did not even let me try on the boots. Somehow I was expected to make a purchase decision based on how one boot fit on my right foot. The left foot was left wrapped in the box. I was perplexed at the treatment and just left. My money will be better spent somewhere else.

I’ve only bought online but decided to visit the Georgetown store last Friday for an overcoat. I called and asked for my size and they put it aside for me. When I got there and tried it on, the gentleman asked if the fit was alright. I mentioned the sleeves were a little long. He said they offered free alterations. Wow, all this time I was taking it to my tailor. Purchased it on Friday and got a call it was ready tonight. Talk about service. Thank you for the great service. Will be coming back again.

I went in last weekend to look at the suits, after I tried them on and was ready to pay the labels had peeled off. They do some shoddy trick where they stick US$ prices over Euro prices. I was ready to buy 4 suits but the idiot manager apparently didn’t know that in the USA when you list a price, legally, you have to sell it at that price. It’s misleading; I’ll be contacting the BBB; You’re in America, bitch!

Worst customer service ever. I was there a few weeks ago. I liked a few things. When I went to pay the prices were different, because the labels I saw were in Euros. Not dollars.
Nice way of ripping off people. We are in the US, the dollar is the currency we use. Quote your products in the local currency or honor the number of the label.
According to the manager of the store who was a real idiot, the problem is that they carry european items and the american labels peel off very easily. BS.

Still don’t know about the quality of the clothing so I can’t really judge that. Something is seriously off with this company though. I placed my order on a Monday and as of Friday morning has still not received a confirmation email stating that the ordered had been received (standard practice for all major retailers). I knew that the order went through though because the payment showed up on my credit card statement. I logged into my Massimo account and it said the ordered had not shipped or even been processed. I finally called customer service and the women on the phone said, «Oh, uh, we just need to verify your payment.» I said, «What exactly do you need to verify… its already marked as pending on my card.» She asked me for the last for digits on my credit card and my last name. I gave her that information and she said, «yes that is what we have, so we will go ahead and send your order.» huh?! She also said that the order would ship immediately… not so much. It is STILL marked as having not been processed. Hopefully the clothes are worth dealing with this shoddy operation!

I love their stuff but the staff at this location is the worst. I had a return and I came all the way to this store to return the item. We called at 6:50 to ask what time they close — the lady who answered was extremely rude and said that they were closing at 7. We got there in 2 minutes but they had already shut the door and refused to let us in. They even threatened to call the police on us. I could not believe that the manager of a supposed luxury brand was behaving like this. Needless to say I am not going to shop from this store again.

Thanks to July 4^th sale, I just splurged on myself this afternoon. LOVE this store! Much better/​personal service than the nearby Zara since not a lot of people come by — so you get to have a much more ‘personal service’ with the staff, who are all quite friendly and helpful. Definitely a must stop for me, before heading over to nearby Zara.

I had one hour to pull together an outfit from scratch for a business dinner reception, and the staff at MD made it happen. I have been a happy customer of MD for years, but this was the first time the quality of service compelled me to write a review. Iona & Alex helped me select a head to toe outfit that was perfect for the occasion. I would highly recommend this store — the staff is very knowledgeable about the merchandise, and thoughtful with it’s recommendations.

One of my new favorite stores! I usually only wear J. Crew but have been wanting to change things up so I decided to pay this store a visit.
I had a great experience, granted I was the only male customer in the mens section but the individual that was assisting me was very helpful. He continued to help me the entire time I was there. Since it was my first time shopping here I had to literally try on everything to see if it fit.
Prices are pretty decent I wouldn’t say its expensive but comparable to J. Crew. I believe it is a higher end of Zara. The quality seems to be a lot higher than Zara but I would be better able to attest to that since once I wear/​wash the clothes.
Overall, I highly recommend this store if you’re in the Georgetown area!

Great moderately priced stylish casual and office friendly clothes. Quality looks good. I’d say it’s an upscale but more conservative Zara. Prices similar to anthro. But the service is dismal. Went last night, when the store was busy and again this a.m. when I was the only customer. Both times was left to help myself.
Store mgr: what’s with the tissue wrapped clothing? Annoying, and unnecessary. And, if you’re gonna put belts on all the pants you display please take the security device off the belt so that I can choose to take it off, or buckle it. And WHY must all the tags be hidden making it so difficult to find my size? Makes for frustrating shopping experience, especially when your staff can’t be bothered to be of assistance. Feels like you’re going for fancy/​exclusive feel in the store, at the expense of giving your customers a good shopping experience. I probably won’t be back.

Because I do not live in DC but I do want to purchase something from the DC store, could you please tell me why I cannot call with a credit card and have the item sent? The item I wanted was not available on line in my size so I called the DC store. I was told that I need to come to the store, they do not send. Even if someone else purchased the item for me and it it did not fit, I would have to return the item in person, I could not return it by mail. Could someone explain that reasoning to me? If I was MD, I would rather have the sale than refuse to send.

I went to Massimo Dutti for the first time on a trip to Italy a few years ago. They had a store in Rome, the Milan shopping arcade, and in Venice. I was a fan and purchased some really nice stuff at a very reasonable price. For the record, my purchases from a few years ago have held up very well. One of my purchases needed to have a pocket repaired after about a year of near-​daily wear, but otherwise no issues.
So, naturally, I was really happy to see that they opened a store in Gtown. The service was fine. Nothing to write home about, but there was someone around to help with sizes and questions.
What I really like about this place is the clothes. Preppy, but sophisticated. Great place to buy casual men’s jackets/​blazers.

Best part of my trip to Washington DC was walking into this beautiful store and meeting the very handsome and professional JhanCarlo! He was extremely helpful and provided the best customer service I’ve ever received! I’m in love with my new wardrobe and will definitely be visiting store again to shop!!!

I LOVE this store and have visited locations in Mexico City and NYC, so I was very excited to see one open in DC. The clothes are fantastic for work and an exciting change with what you see in other retailers.
I was saddened by lower-​quality service in this location compared to other cities. For this price-​point, I loved how other locations helped me find a size (proactively when they saw me digging through racks — especially since the clothes are annoyingly stuffed with tissue paper).

I really want to like this store as their merchandise is quite cute and on-​trend, but I really cannot overlook the completely inadequate customer service.
I bought a leather bag right before Christmas for myself, it was on sale for $ 150 (from $ 200 originally). It was exactly what I was looking for, and I couldn’t wait to use it. Less than two and half months later, and the straps were completely falling apart and breaking at the seams — I’ve had bags that I use day-​in-​and-​day-​out for 2 years that look better.
When I try to take it to the store with my receipt, to see if they can give me a store credit, the associate that helped me treated me like a second-​class citizen. Like «Oh, you must be poor to be bringing this bag back…» He went and got his manager who was no better, and possibly more patronizing. She said because I got it on sale, there was nothing she could do. If this is not the WORSE logic I’ve ever seen a store used, I don’t know what is. Ms. Store Manager: presumably the bag was not on sale at some point? The fact that it was on sale justifies the lack of quality? Regardless, she said, if she still had the same bag, she would exchange it for me but she doesn’t. Well, wouldn’t you know it – this season’s version of the same bag was right on the shelf. (Let me clear, she was not a genius). I pulled the bag down and pointed out that it’s the same bag — only the straps were better-​made and where the straps meet the bag was better-​reinforced. At this point, since she was losing her poorly constructed argument, she proceeded to say «The best we can do is have a tailor look at it and see if he can fix it.»
Fast forward a week, I go to the store to pick up my bag. They handed it back to me, with no apology and stated that this was the best they could do. The bag looked like someone used a hot-​glue gun on it for about 2 minutes. Not only were the straps not fixed, but the bag looked worse due to the tailor’s amateur skills.
I wish I was kidding. You can find better quality products at much lower-​prices at Forever 21.

I walked by the store several times and decided not to go in because it looked very expensive. They had a huge horse in the window and featured clothing with a riding bent and I thought of great this is another Ralph Lauren or Tory Burch… cute but too expensive. Well am I glad I decided to go on the third time I went by. The merchandise has an expensive, refined preppy look to it but the first time I picked up a price tag I realized I had just found my Holy Grail of mass market retailers. I found the prices very reasonable – $ 90 for linen pants, twill pants for $ 70, silk blouses for $ 90, lovely scarves as low as $ 35. Granted this isn’t cheap, but it more affordable than most who offer this look and quality. And what I love the most is the focus on natural fabrics… silk, cotton, linen and wool. I adore linen and have been wearing linen skirts forever even though they are hard to find. So I am in love with this store. I found the sales help very helpful. Willing to help me make outfits and try on many sizes I learned how their cuts run. My only fears now are that they will disappear the way MEXX on M street did a few years back or that the clothing won’t hold up well. That will take time to determine but my first impression is strong. [I would have given five stars, but they do not have a published phone number! That is odd. So you can’t call to see if an item from the website is in the store in your size.]

Inadequate customer service does not make up for the decent quality of the merchandise. I had 2 very bad experiences. On my first visit as I was making a purchase with a credit card I was told the terminal crashed. I had to swipe my credit card again and was assured I would not be charged twice. My credit card statement showed a double charge. I contacted the store. They had me fax a copy of my credit card statement and the receipt and assured me they corporate office would look into the matter and if I was double charged I would receive a refund to my credit card. A few days later the NY Customer Service office contacted me. They would not refund the charge on my credit card, they could only overnight a refund check by Fedex. I expressed my concern over the potential delay due to the signature on delivery requirement. I was told if I wanted to waive the signature requirement I would have to send an email request. Also, I was patronized with explanation of how overnight service works. I was not offered an apology for the error and the inconvenience. The overnight delivery did not arrive until the 5 day.
On my second visit (before I was aware of the double charge) I returned 2 items with a receipt within the allowed time period. It took over 15 minutes and 3 different customer service reps to process the return.
The merchandise is different and interesting. The staff in the fitting room is very friendly and helpful. However, based on my experiences with customer service I am not going to shop at the store any more.

Great new store in the Georgetown scene. This store is actually Zara’s higher end sister store. The layout of the store is has women’s on the 1^st floor and men’s in the basement. Clothing is a preppy but with a refreshing and eclectic twist! Check it out!