Marriott Marquis Washington, DC

I did not stay at the Marriott Marquis and after my customer service experience, I don’t think I’d want to. I simply called them (from Denver) to find out how I can have some fresh fruit delivered to a guest that is staying with them and was not given a direct answer the two times I called until the third time.
The first time I called, I rang into an automated voice saying that all of their representatives were currently busy and that they would be with me as soon as possible. I was probably on hold for about a minute (not bad, I know) but a woman answers the line, mid-​way hysterically laughing like she was in mid-​conversation which clearly answering the phone was not on her priority list, nonetheless her job. I proceeded to ask the process of having a gift delivered to a guest and the woman described the process as if a package came from the post office and what that process was («It would be going though our mail carrier, held at our packaging port, and then notified to the front desk»). I then explained that I was having an Edible Arrangement fruit delivered and that it would need to be delivered or notified to the guest promptly and that it was NOT a package. I then was told that there was a fee to have it delivered directly and that she didn’t know the fee. When I asked what the fee was, she put me on hold and then the line cut out after about 5 seconds.
Second time I called, I went through the similar process but reached a different person, who was not in mid-​laugh, and after I repeated myself the same scenario, I was then forwarded to their receiving port without me being able to ask why I was being forwarded on. It was like I was a hot potato and they couldn’t wait to hand me off to the next person. I hung up after I was forwarded and was directed to the receiving port’s voicemail with no ring (like they had the line forwarded to their voicemail).
Third time I called and reached another person, who was a lot more perceptive to what it was that I was actually asking and she said that she will waive the fee of the delivery and will have the fruit directly delivered to the guest upon arrival. I thanked her profusely for understanding what it was that I was trying to do and that is why I gave it 2 stars instead of one.
So incredibly frustrating.

This is a rating and review for the valet service hired by this particular Marriott and the steps Marriott took to resolve my complaint:
Although I stay at Marriott’s facilities for about half a month on a monthly basis, this is the first time I was exposed to their complete disregard for their customer’s properties. I am deeply disappointed by how significant damage was made to my car in their care and was brushed off as «Sorry — here’s some points to your account.» I never imagined such irresponsible handling of customer’s possessions, particularly something as large as a vehicle, was accepted by Marriott, albeit through a vendor they selected.
I used this Marriott’s Towne Park valet service during an event held at their facilities on Friday, December 11^th, 2015. When I dropped off my vehicle, it was in mint condition, as I always maintain it. When I received my vehicle back, my custom rim was noticeably damaged. Photos are attached.
When the vehicle was returned to me, there was a BLATANTLY OBVIOUS rim damage around a good quarter of the passenger front that was not present before. The curb rash was even fresh enough for parts of the metal shavings to still be present. No one else drives my vehicle and I know I have NOT damaged my car.
I submitted a claim on the spot in front of their employees and they responded with the conclusion of their investigation 8 days later.
Apparently, their «vehicle damage survey,» which didn’t seem to exist at the time I pointed out the damage when they pulled up my car and does not include my acknowledgment (e.g.: initials or signature) anywhere, indicated that the damage was always there. The vehicle damage survey was checked «Driver notified of damage,» which is COMPLETELY FALSE, as neither my girlfriend nor myself was made aware of such «existing damage.»
This «evidence» was corroborated with «video footage of our associates actually performing the damage survey,» which will not be produced to me. When I brought up these points, the Account Manager, Mr. Jason Baxter, essentially dismissed them. Escalation to the local Marriott management resulted in «Sorry — talk to the vendor» (paraphrased) and no further response from management though it was escalated at the corporate level.
My own blackbox in the car indicates that my vehicle was moved multiple times after the initial key drop-​off to the valet. Unfortunately, my blackbox was not pointed at my rim nor driver so I’m unable to pinpoint the exact person and area of the lot of when this happened. Even less fortunately for me, the DC County Police Department expressed that they can only pursue criminal charges but cannot support a civil case.
I can’t express my disappointment with Marriott and its choice of vendors and utter disgust with Towne Park’s practices. I’ll definitely be looking to take my «Platinum Elite Member» status business elsewhere, as I certainly learned loyalty and customer care means nothing to this particular company.

So, I am a die hard Marriott traveller. I usually stay in their moderately priced properties when possible. Places like the Residence Inn, Fairfield Suites, Courtyard, etc. I rarely get to stay in the higher end hotels. So, it was to be a treat (and a necessity due to venue location) that I was going to get to stay in the Washington Mariott Marquis.
Overall, it is a very nice hotel. It is super well kept, luxurious looking (to me) and THE place to stay if your business is in the Walter E. Washington convention center. Staff is efficient and courteous. The room I had was very nice, neat and had copious amounts of electrical sockets, some USB charger receptacles in the table lamp base, and what I think are the best hotel beds.
The markdown is because it is noisy. It is noisy because the inside of the hotel is a giant open atrium/​courtyard space that doubles as an echo chamber. It is 1:30am and the noise from the lower level bar is pretty loud even inside my room with all the windows closed and shades drawn. I have posted a video of this. I can sleep through it. Most of you will have issue. Sleeping is my super power and I am needing it here.
A positive is that the fitness center is large and very well equipped. It has a lot of aerobic equipment (bikes, treadmills, ellipticals). It has a full complement of weight machines (TECHNO) for each muscle group instead of an“universal” as many hotels would have. It is open 24 hours, which will come in handy if you are a light sleeper.
There is a Starbucks on premises, which I liked, but that doesn’t have a phone scanner. No matter, there cashier just taps your info into a keypad and you still get your credits.
Anyways, if they fixed the noise, I’d give it a five.

I am here this week for the Transportation Research Board meeting. This is the second year that it has been held here and it’s been a great change. One of the best parts is winding down in ‘The Dignitary’ bar. Oscar, the bartender is fantastic. He takes the time to learn your name and what you like. He goes out of his way to make people feel welcome. I would stop here even if I was not staying in the area.

I should preface this by saying that I did not stay in this hotel. Rather, I was in this hotel as a conference participant, and experienced the hotel not as an overnight guest.
The conference rooms are all downstairs. I didn’t explore the area too well, but I get the feeling that there is actually access to the convention center nearby via an underground connection. Not that it mattered to the event I was attending.
Anyway, there are plenty of polite and friendly personnel that can assist any visitor to the hotel. It is after all a massive operation, like a small town. I typically dislike big chain hotels, preferring boutique hotels instead, but this one seemed like an exception. It didn’t feel sterile at all. I needed a coat check, and someone helped me to find it. I needed directions, and they gave it to me.
One day, I was trying out the audio-​video projection system in preparation for my talk. The system had an HDMI cable, which malfunctioned, as the locking mechanism somehow got disabled effectively making my laptop hostage. I asked for technology help and the staff was very efficient and providing a solution. They freed my laptop in a few minutes.
Overall, this is a great hotel, and the management definitely deserves to be commended. It definitely gives a good impression of the city as well, and it gives conference attendees like me a memorable experience.

This is a wonderful hotel. I love the location; close to so many things and very walkable. The rooms were spacious with great closet and shower. The bed was amazing too; slept like a dream. :)
The lobby bar left a bit to be desired with service but the atmosphere and company made up for that. We also visited the attached bar The Dignitary and that was outstanding. The bartenders know their products and have infectious attitudes.
I can not wait for the next trip to DC. Definitely my hotel of choice.

The marquis has currently transformed itself into a delightful holiday /​winter wonderland! I was there for my company holiday party, and loved all the decorating touches to the hotel — life size gingerbread houses, snow flakes, garlands, trees — SO cute! Décor aside, the party was executed to perfection, we had more than enough food ALL night, coat check was a breeze, entertainment was on point, and it was generally a well put together event. This is not an easy feat for over 2000 people, so I tip my hat to the organizers at the Marriott. Check out this space for your next special occasion.

First time staying here due to a Conference. Booking was easy, checking in was a bliss. Rooms is on a smaller side but it’s well equipped of what you basically need in your stay. Lots of outlets to plug in your iPad, iPhone etc. love the reading light by the bedside. There’s a Safe, small refrigerator, nice shower (good flow of water and quick water temp change) comfy bed and pillows and a lounging chair in the room.
We ordered room service the first night but we were surprised of the containers, it’s like a TO GO CONTAINERS, everything is disposable and plastic. Hmmm that was a surprise to me. But the food was good.
Lobby is huge with an atrium. Nice, clean and very relaxing atmosphere. Staff is friendly and very attentive of your needs.
Their conference rooms are clean, sound system was good, and everything is modern.
Anyway, I like this place, will stay here again!

HORRIBLE customer service. Just picked up my luggage from the Belldesk not 15 mins ago. Realized I left my book on the counter when I went to dig for my claim tickets and walked away without it. So I immediately called and got hung up when my call was supposedly transferred NOT once, NOT twice but THREE times. Are you kidding me??? Finally go security/​loss and found and they don’t have it. Got transferred back to the operator to see if they could transfer me to the bell desk and it’s still ringing…
HORRIBLE HORRIBLE customer service.

A very nice Marriott property with comfortable beds. Great location next to the Convention Center, restaurants and museums.
Elite lounge is open on the weekend which is unusual and the breakfast spread was better than usual.
Nice staff. I noticed a few reviews commenting on room service. Not sure why you would order room service in a great restaurant town. To many great restaurants within a 5 minute walk from the hotel.
Pricey location.

For a hotel that looks so great on the outside, the fact that they send room service up in a bag, gives it a terrible service rating on the inside.

Nice enough hotel. I look out onto the atrium, which I never love, but whatever. The room is a good size, clean, and has all the right plugs in all the right places — which I SO appreciate.
Staff has been wonderful, and the food has been quite good as well (through banquets).
I have a concern with room service though. Uh, to go containers? Because it’s 2015 and you hate the environment, or for folks to feel like they’re at home when they’re staying with you? That was a huge disappointment.

Figure I might as well write a review while I am waiting for my room to be cleaned at 2:30pm. BTW, I had to call an hour ago just to get that to happen.
1. Upon check in I was not given a rundown of my membership coverage nor the hotel facilities.
2. I am with a large group and I was not given a rundown of how my billing would work nor where the events would be held.
3. When I booked through the special phone number I provided my membership number which somehow was not on my reservation at my arrival.
4. I had to ask for my room to be cleaned my first day here, never happened.
5. As you can see, I am waiting for it to be cleaned.
6. The Apple computer in the lobby wouldn’t give me access to the internet to check in for my flight.
7. Food service staff is helpful thought not engaging.
So would I recommend this particular Marriott: nope. Would not stay here again. Not at all.

The hotel has a nice inviting lobby. We were there for small convention. The conference room was a long and narrow one. It made it difficult to see and hear the speaker.
It about a mile away or more from the Mall area. Then the Mall is about a mile or so long. It made for a pretty long walk. We felt safe walking in the area.
It was not a fitful rest at night as there were sirens all night long. A firestation or ambulance station must be located nearby. They had the oddest way of numbering the floors. Wait times for the elevators could be a bit long.

This is a nice, modern hotel. It’s about two years old. It has several bars/​restaurants on property, and the rooms are modern and nice.
Speaking of the rooms, they really reminded me (exactly) of the rooms at the Renaissance Hotel right down the street. Maybe this is the Marriott’s new way of building hotels, with similar layouts for the bathroom and room, regardless of the name of the property.
The staff seem friendly and helpful. The neighborhood has many restaurants and bars where you can go and have a good lunch or dinner.
Overall, this hotel is good, in a good location, and it is fairly new. However, I could not see a discernible difference between this hotel and the Renaissance right down the street. I would compare rates between the two and book a room at the lower of the two.

This place is amazing. I love meeting friends for breakfast at Anthem (little pricey but awesome). High Velocity is an amazing bar. There is something for every taste. The décor is almost like visiting a museum. Oh yeah, it’s also a hotel.

Stayed here for a few nights on my last trip back to Washington D.C. The room was very clean, tastefully decorated and spacious. I was lucky enough to get one of the rooms with a window facing the city views. I had a view of the Capital Building in the distance and the convention center next door.
The weather was kind of crazy so I was pretty confined to the hotel, not to mention meetings, etc. at the convention/​meeting rooms downstairs that I frequented. It was pretty awesome to be able to stay in the hotel where the meetings were had and not having to brave the weather across the street to the convention center.
The restaurants within the restaurant were great, for the most part. The Dignitary is a cool little bar. High Velocity had good food and drinks. Lobby bar was great, a little busy when I was there so service was a little slower than normal, not a problem considering we weren’t in a hurry or anything. Anthem was the only place that was Meh… rivaled a Denny’s with their food quality. Definitely didn’t seem like it belonged in this restaurant.
Other pluses… STARBUCKS. I love having a Starbucks in hotels that I am staying in. It makes it so much more convenient in the mornings! This was a great Starbucks too. Very attentive and good quality drinks.
They also had a little store to get drinks, toiletries, gifts, etc. All in all a great hotel to stay at in D.C.

This review is for the Marriott Anthem restaurant in the hotel. This review is for an experience a few weeks after the hotel opened so it is possible these issues no longer exist.
I really hoped this place would have been awesome since it is very close to where I live but it did not deliver. However, this could have been due to the fact we went a few weeks after it opened.
My lunch companion and I arrived on a weekday lunch date and I was particularly excited I could get breakfast food at any time. I ordered the chicken and waffles sandwich and she got the shrimp and grits. The chicken and waffles came with some fries but they were very underwhelming. Soggy and tasteless. The shrimp and grits arrived missing components of their description and the waiter was very slow to correct the issue after we brought the issue of her attention. The chicken waffle sandwich was a very good concept but the execution was poor. They used the waffles as bread and fried chicken in then middle. The sandwich was bland and dry. The waffles were not prepared in a way to competent the rest of the meal and I barely brought myself to finish it.
The service was probably the most disappointing part of the meal since this hotel holds the Marquis brand. The waiters were slow to fix issues and not very apologetic. The pricing was also high, which I expected for a DC hotel but not worth it for the quality of service and food we got.
Would recommend passing on this place unless you are in a bind or want to experience it for yourself.

Oh look I am reviewing another Marriott property! Surprise surprise. It is no secret I love Marriotts so much so that I have elite status with them. I was in DC for a conference right next door at the convention center. You can bet that I was extremely happy when I found out this hotel was part of a room block for an upcoming event. The cool part was that it was not open for reservations to the general public. It was pretty cool and probably rare to be the first to stay at a hotel.
The first thing I noticed upon arrival was how nice and happy everyone was. I did not encounter a single person who was grumpy or not willing to help. I hope the excitement and energy continues after the newness of things fades. The check in process was pretty smooth and they even went out of the way to extend my reservation since I couldn’t with the event room block.
The next thing is the open lobby area and the huge sculpture that is in the middle. I can’t remember what it is but it is very eye catching and picture worthy. Also, on the lobby level is the High Velocity sports bar and a Starbucks among other restaurants. Those were the only two places I ate at so I can only speak to them. The High Velocity sports bar is my kind of place. There are a ton of TVs and I loved it. I couldn’t decide where to look as there was something on for all (if you like sports). The service was great as was the food and my moscow mule.
The only let down I had was with my room. I thought since it was a Marquis property it might have a little more fanciness but it did not. However, it did not disappoint and had plenty of outlets in convenient places. The room was a typical Marriott room only brand new.
The club lounge for elite members was pretty fantastic! Apparently it is a new concept lounge. I loved it and the staff there were so nice! I got to know them pretty well after my 8 day stay. They offer internet and outlets so I was able to work from there a couple of times and there is a great view of the Washington Monument. They serve breakfast and have a «happy hour» in the evening. I loved being able to go there just about anytime and grab bottled water or a soda.
The location of this hotel is great although a little bit away from the main DC attractions. I ended up walking down to the National Mall, renting a bike from the bike share stand and biking around the National Mall and monuments, returning the bike near the Smithsonians and taking a tour of a couple of those, and then walking back to my hotel. Luckily the weather wasn’t too bad when I went and I had packed my walking shoes because I did a lot of walking. All in all this is a great hotel to stay in especially if you are going to be at the convention center.

I spent a lot of time in this hotel during a conference I was working this summer. And I can say, without a doubt, that this my favorite hotel in DC.
To start off, I have to give a HUGE thumbs up to the Marriott staff. Not the people at the tippy top that handle our account (though they are stellar) but the people on the floor that can help you unlock a door, bring out more chairs, or help you find you lost walkie-​talkie (this happened to me). They are ALL such great, nice and helpful people. My event would not have been a success without them. I would highly recommend the Marriott for this reason alone
The rooms at the Marriott are lovely. I had a wonderful view of the DC skyline (well, you know what I mean) and really enjoyed my shower. The soaps, lotions, etc were very nice and everything was clean!
What the Marriott really has going for it is the lobby. You breath is literally taken away at how big it is, and the giant metal sculpture in the middle. It makes you feel like you are staying somewhere special and decadent in the middle of the bustling Downtown DC.
Tips for you stay:
— Check out Dignitary and High Velocity for delicious cocktails
— Visit the concierge– they know their stuff
— Avoid the Starbucks inside the hotel– the lines are long and they don’t know what they are doing