Lord & Taylor

This is the worst Lord and Taylor I have ever been in!
It is extremely dark and poorly lit that customers have trouble seeing the merchandise!
Sales associates are few and hard to find.
Worst of all their shoe department only carries medium width shoes – no wides!

This is the second time I shopped at Lord & Taylor. I like this store because it was peaceful and well-​organized.
They always had the classic kind of sandals that I can wear at work yet comfortable. The people who worked there were friendly and helpful yet not intrusive.
I wish they had more stylish business outfits.

It’s sooo easy to write a review when things go wrong but we always need to be sure to write reviews when things go well. My husband and I bought a down coat in November. We followed the instructions about how to wash the coat but because it was down after we washed it, the coat developed an odor. I called customer service and was connected to the store manager Charlotte. I explained to Charlotte that we were only looking to make an exchange, we didn’t want any money back. Primarily because we had bought the coat in November and here it is January. We just wanted to have an opportunity to not have to pay for another coat. Charlotte was polite and helpful and she came and met with us while we were trying on coats in the men’s department. Much to our surprise she gave us the refund for the price we paid for the coat and we gladly purchased another one.
I am so glad to be back in an area where I can shop at Lord and Taylor, this store as a whole has never failed me…
Lisa

Called them in the morning early for a merchandise lookup, lady said simply «I’m busy» and hung up the phone.

Pricey for no reason other then its in Friendship Heights. Men’s department is a joke.

Convieint location in Mazza Gallerie. Parking is free in their garage as long as you take your parking ticket inside to be validated. I came in to purchase a new winter hat because I lost my favorite hat earlier that week :(. After searching high and low I was successfully able to purchase the same hat that I had just recently lost. I was very excited that LT still had them in stock. I was also able to purchase a couple of other great deals on their clearance rack. Not many people while I was there so you will feel comfortable shopping without being around a large crowd.

Very well laid out store with generally nice staff — i.e. some very helpful and others just OK. I go there fairly often because I love the sales and have found nice things for very good prices. I do agree with other reviewers that they need to keep up with fashion trends. I gravitate to their BCBG Max Azaria boutique in the store where they also have good sales.
I am middle aged but don’t want to look like a fuddy duddy and find that you have to weed through a lot of conservative clothing to find some more up-​to-​date styles. I think it may be the market that that they are appealing to — Northwest DC is conservative and not very imaginative in terms of fashion — but the city is improving and it would be nice to see Lord and Taylor improve in that respect.

If I could give no stars for the shoe department, I would. The older bald gentleman with glasses who was in the shoe department today was awful. He got a two pairs of shoes: one style in one size and then a pair of shoes in two different sizes for my friend. She said she was in between the sizes and he proceeded to tell her that that isn’t how it works and she just must not like them. Then he told her she should get the bigger size because she must not know anything about platform shoes. He was extremely condescending and left a very bad taste in my mouth. Then I found a pair of shoes that I liked. When I went to buy them, I hadn’t realized there were still $ 100. I understand that it might be frustrating for a sales person to have a customer walk away with out a sale but he was terrible. He said look — there were $ 200 and now they are $ 100. Is 50% off not good enough for you? I said no and that they were a little too much and he laughed with his colleagues behind the counter while I walked away. I will never go there to buy shoes and it kind of make me never want to go there again when I can just go to the Bloomingdales across the street.

Lord & Taylor has always been my favorite affordable department store. I say affordable because there are always coupons, and unlike Macy’s, you can actually use the coupons on brands you like. Also, unlike Macy’s, Lord & Taylor is clean and well organized, with friendly, knowledgeable staff. Also, Lord & Taylor has amazing dresses and sells stylish clothes at all price points. I’ve always been a fan and always will be.

I really wanted to love this store. The salespeople were very friendly and the store had a certain retro charm to it. However, the menswear department was so lacking. Given the current merchandise, it is clear that target demographic is 50+, so I couldn’t find anything that I would wear. The buyers seem to be out-​of-​touch with current trends and fashions.

I am so frustrated with Lord and Taylor. I like the merchandise and I really like that it is close to my house. But when I go there and find something I want to buy, it is hard to find a salesperson to ring me up. They should really hire more people. Once you find someone to ring you up, you have to wait in line. I am usually rushing someplace and half the time I end up not having time to wait. I want Lord and Taylor to stay in business, but they need to invest in their staffing. It’s a recession, it should not be hard to find good salespeople. Hire some!

Not many people remember this or ever knew it in the first place, but this Lord and Taylor served tart yogurt in its café for my entire childhood — YEARS before that was even a thing. They just called it «plain frozen yogurt.» I remember begging and begging my mom to let me get dessert-​of-​lunch every time we ate here so I could get the frozen-​yogurt-​that-​tasted-​like-​yogurt.
I haven’t been to the café in years and have no idea if it’s still open, let alone if they’re still selling that yogurt. But I’ve got to hand it to Lord and Taylor. For a department store and café that were always full of old people, they sure were ahead of the times.

Best Lord and Taylor in the DMV (and I’ve frequented a few of them, including the Kensington and Tysons locations), hands down. The sales here are extraordinary– sign up to be a Lord and Taylor card member, you save additionally ON TOP of the generous coupons, 25% to 30% off, they advertise in their gorgeous catalog mailings. If you do not have a coupon on you, the sales associates will provide one for you but be sure to ask!
Lord and Taylor feels like a family owned department store to me, similar to Belk’s in atmosphere, but the sales associates are not hands on. If you are a customer that needs a lot of attention, you need to be proactive in seeking out an associate in this department store. I rarely receive immediate service when I walk in– I normally need to ask to use the dressing room and occasionally have to find a sales associate to ring me up. The one exception is the make-​up counter and the lingerie section– these ladies pay you some serious attention.
I’ve been coming to Lord and Taylor since I was a little girl and I love how classic it is, right down to the décor (hate on it all you want, but I’d take a simple layout with consistent service over an ornate layout with pretentious service any day. Never once have I been disrespected here, can’t say the same for other department stores in the area…). The floor plan is well laid out and the sales sections are never cumbersome to look through, the dressing rooms are neat and tidy and the mirrors are well placed and floor length. Every brand Lord and Taylor carries is quality, right down to their own store brand and little known in house brands. I get serious compliments on the clothes I purchase here. Parking is a dream as well, 2 hours free (and no, you don’t need to purchase anything either!). Don’t waste your time at White Flint (inconvenient location) or Tysons (can someone say beltway traffic?), go here– you will be appreciated and valued as a customer.

This store has the best variety of dresses — casual, cocktail, and evening wear. I love wearing dresses, particularly in the spring, summer, and early fall, and this L&T store is a treasure trove of styles and prices. Their casual wear is also marvelous as is their accessories area. Great purses and jewelry, and the sales team are professional and courteous. The location is perfect, and to have a large parking lot (free for 2hrs) in Friendship Heights makes it easy to get there.
Great store with excellent merchandise!

I spend a lot of time in here. They have great designers at great prices. And a lot of stuff gets marked down 40 — 50%. Wonderful sales people for the most part. Pleasant shopping experience. I scored a Free People dress that I’d been wanting for months, for $ 29, down from $ 108. Ready for some of my random finds? They have the cutest Betsey Johnson bras, and even though they are normally full price, they are GORGEOUS and usually worth the $ 38 or so. I also managed to find a DKNY top for $ 14 down from $ 50. Oh, and they have a great intimates section… and socks section on the second floor. You will have a lot of fun here, guaranteed.

Man. I’m surprised that this store gets such good reviews. Let me tell you how I feel about L&T, and why it gets the big VETO in my book.
I wandered in last week looking for some bras, since I need to start getting rid of a couple that I have had since the dawn of time, and I’m pretty sure are going to spontaneously disintigrate sooner rather than later on me. The store smells weird — somebody said that it’s like 1960’s carpet, and they are pretty accurate, though the reviewer meant it in a good way, and i really feel it’s the opposite.
I come in, get my bras, and wander about waiting to see if somebody is going to help me get a fitting room. Now, if you go to bloomies or nordies (which is the pinnacle of service in many ways for the most part), they come up to you and ask if you can have a fitting room started. The woman at L&T were just standing around either half helping customers (like if they were ready to purchase), or arranging stuff. There were clearly other people wandering around looking for help. I finally get the attention of somebody, and they get me into a dingy, odd-​smelling fitting room.
When I finally get to the register, there’s a line because L&T only has ONE register at every counter. This is the dumbest thing I have ever seen, because each department also seems to only have one counter (at least in the fashion sections. Don’t know about shoes, didn’t take the time to look). It takes forever, and the women just don’t seem very suave at working with the registers.
So what really peeves me is that once I get one of the bras home, and try it on AGAIN, I notice it squeaks. After a little bit of google-​fu, I realize that it’s not normal, and probably defective. So, I decide to take it back. Today I go in, and stand around in the department until somebody asks me if I need help. I say «yes!» and she continues to stand there and just look at me, with a half smile on her face. Well, that’s pretty worthless if you ask me. So i queue up and wait, and the lady over in swimwear flags me over to get rung up.
I walk over, and explain that I want to exchange the bra that I have for another, and she just asks/​mildly demands that I give her the receipt. I hand everything over, and she then proceeds to tell me that my bra isn’t on the receipt. WTF.
Apparently, whomever rang me up before messed up and just rang the same bra 3 times, rather than checking to see if there was a difference between each bra/​style, and she starts to give me a hard time about it. I then proceed to tell her that this is the only purchase I have ever made from L&T, and that there are no other receipts that could possibly have this bra on it. What really fried me is that she told me that there was «no need to get loud», and that there wasn’t anything she could do. I asked if there was anybody else that could help, and she said she could call a manger over. I wait, rather impatiently, as work starts in less than 30 minutes.
Manager finally comes over, looks at the receipt, at the bra, at the bra I want to exchange it for (which was the SAME price), and me. Then she proceeds to tell me the same effin thing that the saleswoman told me. I know that already. Thanks.
I explain to her that these are obviously their tags, and that I have never made any other purchase here (as the lady who was initially helping me wandered off to see if she could close a sale with another lady), and that the bra is defective because it squeaks, and when she’s squeezing it, it DOES SQUEAK, and she still looks at me like I’m trying to scam them. The bra is retailing at $ 20 — really lady?! She FINALLY says she’s willing to do the exchange, and proceeds to put in my DL# (I’m guessing they track this stuff), and makes sure that I hear that they now have to «damage the bra out». I finally get out of there with exchanged bra in hand.
I will probably never ever return to L&T, for being treated like I am trying to scam the store. I was absolutely disgusted at the type of service that I received, and I work in retail. I’ve been screamed at, and I have never ONCE told somebody that there was «no need to get loud». I honestly am glad I was able to get a bra I liked out of there, because I really felt like they didn’t believe me, and that they weren’t going to give me my money back.
Fail L&T, and a big VETO.

This is my favorite store in Friendship Heights. It offers a lot of the hipness of Bloomingdale’s and old-​school class of Saks and Neiman Marcus at prices I can actually afford. I can always find something I like here.
This Lord & Taylor is the chain’s original outpost in the Washington area. It opened in 1959 and measures 146,000 square feet on two levels, along with its own parking garage. What you get with this is a nice, spacious store with enough vintage touches to keep you interested (plus 2 free hours of validated parking).
Lord & Taylor’s Washington store is significant in that it retains many of its original interior and exterior architectural features from the 1950s. It’s a unique shopping environment for people accustomed to modern malls. The lighting is subdued, the escalators have a certain pleasant electric whir, the natural light hits just so… it’s an experience.
It also contains a Larry Forgione Signature Café on its second level. This is one of the best parts of the store. The fare is aimed at ladies who lunch, to be sure, but a big guy like me still got a good meal for a affordable price.
You should give this place a try. You’ll be glad you did.

God bless Lord & Taylor. It’s been there for me whenever I’m in a pinch. After roaming from store to store, trying to find semi-​flat [knee injury… and le boyfriend and I are about the same height :)], but formal shoes for the Long Island wedding with no luck, I somehow knew Lord & Taylor would come through. And could it have been more serendipitous that they were having a HUGE shoe sale??? My heart fluttered and sighed with pleasure.
There’s just something about this L&T that makes me feel all warm and fuzzy inside. You can smell the carpet as you walk in, but not in a musty or unsanitary kind of way. I do wonder how long this store’s been around, since it’s so hidden and unassuming. I like to pretend that I’m walking into the 1960s (I mean, without the segregation/​Jim Crow/​etc) when I go in, just to place the lighting and the super-​narrow escalators. Almost makes me wish malls were never invented.

Shopping here is a breeze if you come at 11 am on a weekday. No hassle parking is available in their large structure out back. They also provide you with 2 FREE hours w/​validation!
Inside the store is just as Laura V. stated in her review: bright, clean and spacious. The best part is that the sales racks are not overly crammed with clothing AND they are organized by size, with the correct sizes actually in the correct places. The markdowns are great: even better with a store coupon. Don’t fret if you’re not on their mailing list. Just Google «Lord & Taylor coupon» and you’ll get a hit for a current 15% sale/​20% clearance coupon. My sweater and knit top purchase came to $ 19.38. I didn’t even need to use my Visa it was so cheap!
Lastly, the salesladies are so very nice and helpful. They actually appeared as if they like their jobs! Overall, a wonderful shopping experience!

Who knew that this Lord and Taylor location was even here? I didn’t until I got a little lost around Friendship Heights and saw the green awning. «Is that a Lord and Taylor?» I said to my friend and quickly hurried over. This has got to be the nicest L&T I’ve ever been to. It was clean, quiet, large but not too large, and had the greatest lighting. Everything was laid out in sections, the sale racks were neat and orderly, and they had a cashmere section that rivaled that of my dear old (and now departed) Marshall Fields.
The bonus? I got a Neiman Marcus shopping experience for «what Laura can afford» prices. I will definitely go out of my way to shop here in the future when I need to make an L&T run. I love their LT Brand cashmere and they had quite a selection of cocktail and fancy dresses. Plus, their sales are fabulous and they always have coupons for extra savings. (Who doesn’t like coupons and extra savings really?)
This L&T should be the standard that other L&Ts strive to reach (you reading this Landmark Mall Lord and Taylor???).