Lee E Firestone, DPM

Dr. Firestone is a nice guy and seems competent as a doctor, but his billing system is terrible. Months later you continue to get bills asking for another $ 12 or $ 13. It seems your insurance didn’t quite cover everything and they get to bill you. Fine. You pay it. Then, months later you get another bill asking for another $ 30. You wonder what is going on. You examine the bill carefully and realize that it looks like they can bill you for two office visits (because two procedures were done at once) and so I guess the insurance must have insisted on two co-​pays, even though you paid $ 30 at the time of the visit. So, fine, you pay the extra $ 30, even though it is months after your office visit. Than, amazingly enough, another six weeks pass and you get another bill, asking for another $ 30. It’s now entering Twilight Zone. Will you ever cease receiving bills from this doctor’s office, even though you only made one visit, months and months ago and even though you pay each one of them in full? Will this office continue to find ways to bill you, into the indefinite future? So, this time, I examine the bill again, see no trace of the most recent payment of $ 30, even though that check was cashed six weeks ago. I call the office, and they say I owe nothing. The billing system is freakily sending out bills to patients who owe nothing. Until Dr. Firestone gets a new billing system, I’d say caveat emptor.

Thank you, Unilocal,for directing me to Dr. Firestone’s office!
I injured my foot running the Rock“n“Roll half-​marathon. The pain was pretty unbearable to the point when I had to make an urgent appointment close to work or I wouldn’t be able to make it home. I saw Dr. Firestone’s great reviews on Unilocal,called his office and he had an opening that day.
Several great things:
–I loved his staff. So friendly, so helpful
–No wait. I was getting to ready to waste an hour of my life waiting for an appointment (as I’m used to with other doctors) but Dr. Firestone saw me immediately
–He is incredibly knowledgeable and he is a runner! A great one at that. I really did feel like I was in
good hands with him.
I highly recommend Dr. Firestone, esp. for athletes.

The podiatrists seem to be fine, but the administrative staff is horrible. I placed an order for custom orthotics, which the office failed to place with their lab. I didn’t find out for months until I repeatedly asked for the status and whether the orthotics had arrived yet. During this time, I received several bills for items that I never received (and in fact hadn’t even been ordered)! And custom orthotics are not cheap. The first time I called to ask about the status, the woman who answered told me that I had already picked them up! Obviously not the case, and a sign that their recordkeeping is less than meticulous. Aside from the general incompetence, one administrative staff who works there is just plain rude-​on the phone when she answers and in-​person when you arrive at the office. It’s difficult to feel confident in a doctor’s office where the administrative staff is so sub-​par.

Everyone from Dr. Firestone to his lovely staff was extremely friendly and caring and provided outstanding service. I am always greeted with a huge smile. Dr. Firestone is an attentive and personable individual who gives you the attention you need during your office visit and makes sure he addresses any questions you may have. I have had a surgery performed on my foot and he made sure he called the following day to check on me (on a weekend!) and made himself accessible. The surgery was pretty painful but knowing you are in great hands makes it all worth it. I am pleased with the overall experience and highly recommend Dr. Firestone to everyone!

Dr. Firestone is one of the best doctors I’ve ever had the pleasure of seeing. And I’ve seen a lot. He’s friendly, honest, and provides all the information for BOTH of you to make the right choices about your treatment. He returned a phone call regarding pain in 20 minutes and always had time for my questions and hypotheticals. To top it off he’s very knowledgable and clearly excels in his craft. I recommend him without hesitation. His office staff is also fantastic. They walked me through a ton of insurance nonsense that I would have ended up costing me big bucks.

Great experience with Dr. Firestone and the medical staff but I was a little put off when my request at the front desk for a digital copy of my XRays was met with a flat «No.» I’ve asked for copies in the past at other doctors and they were either emailed at no cost or I was given an option to pick up with a fee. I just want an e-​mailed copy.) If you’re showing them to me on a laptop, you can email them to me in about 10 seconds — c’mon.