LawnStarter Lawn Care Service

2^nd update:
I received a personalized email today and a telephone call from the company assuring me that they wanted to make sure to address my concerns. This was very reassuring!!! I posted them on Nextdoor and will recommend their services.
Update:
This company charges sales tax! Which was not indicates during my initial call.
They also charged me $ 17.00 extra because of the height of my grass. My grass may have been a little high (6 ½ inches or so), but it was difficult for them to schedule me when I needed my grass cut. I will go out with my measuring tape this coming Tuesday morning because the extra cost for grass that isn’t grossly long will be really unfortunate.
I contacted this service on 5÷20÷16 and requested a quote. I waited for a call back and was disappointed I didn’t hear from anyone. I called today and spoke to Taylor. She took my information over the phone and set me up with an appointment for next week. I was most impressed by the price. I was equally impressed by the availability. The one problem I have is with the uncharged for length of grass. If my grass is due for a cut this week and they can’t come out until next week, I can assume I will be charged the surcharge by default. That isn’t fair. I will have to see how things play out when the grass is actually cut. I provided my list of request: do not cut the grass if it is wet and keep the length of my tall fescue grass at 3 ½ inches. I also need mulch and trimming done. I am suppose to receive a quote for that when they come out next week. If they can complete these ask and keep my grass thriving I will increase my rating. For now, I’m just disappointed they can get someone out to cut the grass sooner and before we get more rain. I will provide additional feed back next week.
I also learned they have a three cut minimum and they will skip a week if you give them 24 hour notice. They also told me they had a dedicated customer service staff who would be willing to help in the event I am not satisfied with the services provided. It is also pay as you go. No contract, just the minimum.
Finally, I see that the co-​founder responds to Unilocal comments, so if Ryan is reading this, I hope he will correct any misinformation I might have received after speaking with Taylor. Also, after reading the reviews, I want to make one additional ask: SEND A CREW THAT KNOWS HOW TO CUT AND WILL TRIM WELL! I don’t want my newly planted grass to go down hill. I like the line to be neat.

We needed to find a company quickly to mow my mother’s yard while she was out of town. Her usual landscaper hadn’t shown up in several weeks and we had notes from the town of Rockville that we needed to mow ASAP or we’d receive a fine.
I put in requests for quotes from several companies in the area, and LawnStarter replied within minutes! The gentleman I spoke with was very professional and upfront about pricing. They came out within 3 days.
For the size of the yard, and how overgrown it was, services were surprisingly well priced.
As an extra bonus, they have a great app that tells you when they’re coming, how much it costs, etc. Excellent communication and customer service!

They have great customer service and communication — I’ve received emails prior and after service and notification if service would be delayed. They contract out to different companies — Ultimate Lawns did my service and I’ve been pleased with them — my yard looks so much better!

I like that LawnStarter can manage all types of lawn care services and it is a one stop shop so that you can streamline your life.
It was also great to get the text message to let me know that the lawn mowing has been completed.
Not only were the guys who came out to perform the service polite and pleasant, but the company also really listened to my feedback and I felt valued as a customer — that’s a rarity in today’s world.
Use this referral code for $ 25 off your first service: Jamie7311

So far I have had a really good experience with this application. The signup process was really easy and I found it very easy to get my first cut. I found the pricing to be comparable to the other accredited lawn cutters in the area, and I found ease of use significantly easier with the app. I look forward to watching how the quality of the cuts progresses as the app becomes more and more popular. So far ⁵⁄₅ would recommend.

This was our very first time ever using lawn care services and we were extremely pleased. The aeration and seeding service was performed exactly as ordered, in the timeframe it was promised, with a note left behind on our door including services performed with directions on how to water and what to expect going forward. Couldn’t ask for a better first experience! Thank you LawnStarter!

While all the things I said in my previous entry still hold true, I think Lawnstarter handled the situation quite professionally and with care. I finally got one of the services and they waived charges given that they had missed the initial commitment. I also got several calls and a hand written letter from Ryan, the CEO. I still wish they had reacted at this pace when my first service was missed, but understand that start ups have growing pains that can take time to sort. Looking at all their other reviews, I do believe I was an exception not the norm in quality of service. I wish them good luck, and may even consider hiring them next season.

I used these guys to have some lawn work done and it was great. Historically I haven’t always been happy with other lawn services in the area so it was refreshing to have a good experience. They were professional, trustworthy, and courteous. I was very pleased with the quality of their work and would highly recommend them for others in the area.