LaserShip

Nightmare. I ordered from Amazon for same day delivery last Wednesday. It was supposed to be delivered by 9 PM and at 7:50 PM it was indicated on Amazon that the package was delivered. However, there was no package at all. I called Amazon and explained the situation, and Amazon apologized, regarded the package as missing and immediately sent me a replacement on Thursday with same day delivery by 8 PM. I got my package on Thursday evening and I was very happy. It turned out today, that the package I received last Thursday was actually sent last Wednesday, which was regarded as missing by Amazon, and the replacement package was delivered 6 days later than supposed to, on this Wednesday. Absurdly enough, that package was also marked as delivered 6 days earlier than actual delivery.
This company should just rot. Amazon should just stop cooperating with them at all.

LaserShip /​Prestige Expedite 701 EAST SOUTH STREET LANSING, MI 48 910 just delivered a package to my house. The method of delivery goes as follows, driver parks in the driveway, exits the van and walks toward the porch. The driver stops at the steps to the porch and throws the package at the house, bouncing it off the house and on to the porch, then leaves.
The company (LaserShip /​Prestige Expedite) does not care about the packages that they deliver and the drivers act as though it is an inconvenience to actually deliver, even though that is what they are paid to do.
If I could give negative stars I would.

I wish you could give zero stars because I can’t think of a company that deserves it more. I’ve implored Amazon to stop using their service but no luck. So after my third delivery that has gone missing, I’m just going to have to stop relying on Amazon. In this last case, I received an alert at 8pm that the shipment was en route and would be here by 9. I checked multiple times — as late as 11pm, and nothing. Finally at 11:30 tracking information updates that it was delivered at 5pm and left at the front door, which is impossible because I got home and checked the mail at 5:30. Other people were home during this time as well. Such a sham of a company — a total disgrace.

I wouldn’t normally post a review for the folks delivering my Amazon stuff, but I felt the need to balance out the ocean of negative reviews with at least one positive one.
I ordered some stuff on Amazon in the morning, opted for same-​day delivery, then became worried when I got the shipping confirmation and read all of the terrible reviews. I was expecting them to totally mess this up and starting to plan how I was going to make it without the items I had ordered for one more day. I checked the tracker incessantly throughout the day, watching the package’s progress, refresh, refresh, refresh. When I got home, I was expecting a disappointing wait for nothing that so many others here have described.
What can I say? They delivered. Literally. It was an hour before their delivery window closed, and the delivery guy even made sure to get my attention and let me know the package had arrived. Everything was intact and as ordered. It was exactly what I expected.
I wouldn’t usually give 5 stars to a delivery company, since it’s not the type of company that has lots of customer interaction, but considering that they really exceeded my (considerably lowered) expectations, I have to give them 5 stars.
I’m afraid this kind of company probably suffers from a negative bias, where people will only write a review if they have a bad experience and want to have some sort of recourse, then people like me who have a good experience don’t think twice about the interaction or consider leaving a review. I’m sure they’ve had messed up orders, but I’ve had messed up deliveries with UPS, USPS, and FedEx. It happens. From my experience, at least, there’s nothing particularly bad about this company.

ordered a glass candle holder from walmart weeks ago. for some reason, they shipped it using Lasership. the tracking said the item was damaged and would not be delivered. so walmart sent a replacement item, again via lasership. tracking for the second item says «Parcel damaged and will be discarded.» so i have now contacted walmart again and have asked them to send me the item for the third time, and to not use lasership which appears to have problems with handling items without breaking them!

They lie. They claim they deliver things when they do not. Tracking is completely unreliable. Worst yet… they just leave boxed in open office hallways. Worst delivery option ever

I am seriously wondering if I should stop ordering from Amazon due to Lasership’s lack of honesty and p*** poor service. Yesterday I had ordered an item and paid extra for same day delivery. It was scheduled to be delivered by 8pm and at 7:32 I noticed the tracking status had changed to «left at front door or front porch». I was surprised as I had been checking periodically. Went and looked and there was nothing there. I then went and checked the security camera and nope, it didn’t show anybody coming up our walk or even close to our front door. I immediately called Amazon who did replace the item and interesting enough, used UPS next day service.
How does a business such as Lasership stay in business when lying is an accepted business practice?

I ordered one day shipping three days ago. Never again. No information about my package except that «it’s on the way» on the amazon and lasership tracking websites for the past two days. The package sat in Richmond for two days (I’m located hours away from Richmond) and today it’s being delivered in Chantilly. What? That’s still not where I live… This package is cat food and is MUCH needed. Never ordering with this carrier again. I’m surprised Amazon works with a company that is so inept.

Can you give zero stars?
It’s Christmastime, I order a package SAME DAY from Amazon (which, you know, isn’t free). I am supposed to get by 8pm, I get a notification at 6:35 that it has been delivered. It says signed for, but there’s no one in my building to sign for it… I check all around the area, all the other Amazon boxes are still sitting there, but not mine. I check the locked boxes for packages… nothing.
I ordered same day because I needed it the same day. That’s why we use Amazon! So, now my gift giving is ruined and a very expensive pair of headphones are «missing»…I mean, delivered.
Thanks for ruining this, Lasership.

a REAL piece of work.
I ordered a package from Amazon for «next day delivery» and it was supposed to be here by 8pm but first they extended the delivery time to 9pm. I was alright with that until they updated my package tracking information and said «delivery was attempted at 8:44 but business was closed»
If I’m recalling this correctly, the place I work at does not close until 10:30???
I was still busy working at 8:44 so what do you mean the business was closed so you couldn’t deliver my package???
Well now I know which shipping company to avoid from now on because this company is just ridiculous. Don’t even bother updating the tracking info if you’re going to fill it up with some bs.

This is my second run in with Lasership’s incompetence to just do their freakin job. As soon as i saw that amazon had used lasership as the carrier for my order, i knew that my package was gone already. The package is already two days late. I hope lasership enjoys all the merchandise that they’re stealing from me and amazon. Thank you so much for the terrible service again lasership!

Most horrible shipping company I have ever dealt with! Stay far far away from them!!! They claim they made it from Laurel, MD to the bottom of DC in 20 minuets on a Friday during rush hour. What a joke! There is no way! I called and was told they had to investigate and it takes 24 hours. Called back next day and told oh. the 24 hours didn’t start until this morning. We live on a secure military base they never attempted to access. So pathetic amazon has anything to do with them. Drivers lying, and stealing and they need to «investigate» sure.
My tracking number on this is: LP20532025
WASHINGTON, DC US 12/​11/​2015 6:00 pm
Order has been delivered to: LSR FRONT DOOR
LAUREL, MD US 12/​11/​2015 5:39 pm Loaded onto vehicle

11/​18/​2015 Update:
Following my review posting yesterday (see below) management contacted me via Unilocal.They asked I talk with customer service to assure my package would be delivered today.
After several emails with Lasership Customer service, they assured me there would be absolutely no problems and should be at my door the next day (today).
In addition to this, I emailed Amazon customer support who also contacted Lasership and asked to put my package a priority (as it was already late).
As 845PM rolled around I again contacted customer support. It was delivered at 8:39 they said. Again I checked. Nothing. Then Customer support replied that there was an error — and in fact — although it was marked «delivered» by the driver, it had not been delivered.
I am assuming this «marked as delivered» error was completed to attempt to save face with either their contract company (in this case
) or the driver himself.
They have assured me the package will be here tomorrow.
Honestly, I don’t understand how a company can operate like this and survive.

I got shipments from them 3 times and this happened to me twice.
1. Paid extra for one day shipping.
2. Stayed home all day until 8pm to receive the package.
3. Found out that I got a text message at 7:49pm saying .
«Delivery Attempted: We were unable to deliver your Amazon package. We’ll try again on the next business day.
I had 5 people in the house and no one heard the bell? Our bell is so loud that I can even hear it in the shower.
I did receive my item on time once, but the delivery guy didn’t even knock on my door. He just left my package in front of the door.
I will not order items from the companies that use Lasership.
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Got the delivery after several days. After making 3 calls.
First time when I called, I spoke with a lady to tell the delivery guy to leave the package in front of the door «if he doesn’t know how to ring the door bell». I checked the website and there it was again. «Delivery attempted».
Called next morning and I was told that the delivery guy already came by my home in the morning so he’s going to have to comeback next day.
Called back right after I hung up to tell that I already told the guy to leave the package in front of the door. The delivery guy called and he was asking where my home was. What part of «just leave the package in front of the door.» is so hard to understand? Had to tell him the same thing several times and the guy repeats. «Is you home on the basement?»

Paid for next day delivery, 3days later package still hasn’t come … It will probably go to wrong address anyway.

Yep… it happened to me just now too! Next day delivery. Received a notice that my package was delivered at 10:52 pm. No knock at the door, no one came to my single family home… and no package! Looked around the entire home at 10:57…nothing!
Called Amazon customer support who were able to reach Lasershit and were told they (LS) still had the package and it would be delivered the next day! Interesting to say the least, particularly when my package was marked as delivered.
Good luck if you see your package delivered by this fine upstanding delivery company!
My regret… that I can’t leave anything less than one star for a company that has clearly made it a habit to fudge their records and lie to customers.

OM DAMN this service is HORRIBLE! I ordered an ELECTRONIC item via Amazon. Same day delivery… Sure I got the item… HOWEVER, they didn’t put the ELECTRONIC item Inna shipping box, didn’t bother to knock on the door either…
My order was screaming TAKE ME!!! LAZERSHIP, YA’LL GOTTA DO BETTER!!!

I ordered an important package from Amazon with one-​day delivery. I got a notification that it was shipped and noticed that it was by a company that I didn’t recognize.
I looked up the company and got very worried when I saw all the terrible reviews. I hoped that the same fate would not befall me, but alas, it has — I had the same experience that countless others here had — the package was marked as «delivered» and signed for by «front door» and we had folks home at the alleged delivery time, but no package was ever delivered, or even attempted to be delivered.
This company is clearly involved in fraud — claiming to deliver package they are not delivering, and getting paid for it.
Shame, shame shame on amazon for partnering with a clearly fraudulent company. There is no excuse for this, and no excuse for this company still being in business.

LaserShip lost a package from Anthropologie, claiming that they delivered it to my office, which is closed on weekends, on a Sunday. There is nowhere to leave packages when the office is closed. So, either they did not deliver it at all, or they left it on an urban sidewalk outside a closed office building, even though their website clearly states that they only leave packages at residential addresses where there is a secure or hidden place to do so. Anthropologie was responsive but the item is now out of stock, so there’s nothing they can do except give me a refund. I have also heard LaserShip is known for very unfair labor practices – maybe that’s why their drivers don’t make much of an effort to deliver packages correctly. AVOID IF AT ALL POSSIBLE!
EDIT: I was contacted by LaserShip within one hour of writing the review, which shows that they are making an effort. The driver (who was very nice, and apologetic) came by and told me where he had left the package, which turned out to be the address next door, and fortunately I was able to retrieve it from my neighbor. The one star is deserved for attempts at customer service… now please work on delivering so you can get some additional stars!

LS never disappoint me at be a disappointment. I have Amazon prime and sometimes I am unlucky enough for them to use LS to deliver 2-​day packages. Based on my personal track record 1 out of 10 shipping via LS got to me without problem. The rest of them were either delayed for whatever reason they came up with, totally lost, delivered to wrong addresses, etc.
I live in a secured building and all other shipping companies manage to get their drivers to access the building by talking to property manager and get the key fob, etc. Not LS — they usually give me the excuse of can’t get into building but they tried again the next day and guess what, they couldn’t get in the next days either! How dull are you not to try a different way to get access to the building and tried to access with the same failed method (It’s like watching a gerbil running into a wall in the labyrinth only to hit the same wall face on again on the second run). I submitted online request and provided my cell phone for the drivers to call me if they couldn’t get in for any reason and I would come down to meet them. Never once got a call from LS drivers, just online status update that they «tried» but couldn’t not deliver.
To add insult to injury, for the latest Amazon 2-​day shipment, they managed to get inside the building 2 days ago BUT somehow now required my signature when they never did that before with AZ prime packages in the past and didn’t left the package when they’re already at the door!!!
I left the signed notice at the door hoping they will leave my package the next day. I checked the online status and see that they were out delivering again at 7:30 p.m. so I stood guard the building entrance since 8:00 — 9:30 p.m. Neighbors looked on, suspiciously, as if I was a bum waiting for changes or a smoke. I met 2 LS drivers and none of them had my package and didn’t think any other LS drivers are coming to this route. I went in, exhausted and ashamed of my faith in a shipping company, checked the tracking number and it said «Left at: Front door» at 9:01 p.m. W… T…F man.
I now have a psychological scar and imagine new names for LS everytime I see that Amazon is shipping my stuff with it. LaterShip, LaserSh! t, LamerShip, …on and on and on…
Amazon needs to stop using this company for their Prime shipments.