Keith Progebin, DDS

I agree with the «THANK GOD» post
I just moved to the DC area and am pretty meticulous on my oral health. Upon my cleaning and exam, I was not only treated with care, but sent home feeling pretty good about myself.
I knew from then Dr. Progebin is not about the money, but actual healthcare. He is a rare find now with all the insurance companies lowering their coverage and doctors looking to fill and take out teeth rather than congratulate people like me that take pride in keeping their mouth clean!

An excellent dentist. I have a complex and somewhat unusual situation with my front teeth, that Dr. Progebin and his team were able to correct. I consulted with eight other dentists and chose Dr. Progebin and his team — an ortho, endodontist and oral surgeon — all of whom were competent and did a fantastic job. They fixed my teeth so well that even other dentists do not see the work that was done with the naked eye — so natural my teeth appear now. I mentioned Dr. Progebin’s name to my friends and recommended him repeatedly. He’s the best dentist I’ve ever had. Dr. Progebin has a cordial personality, and his office team are all professional and friendly. My only concern is that he’s one of the most expensive doctors you can possibly find… but he’s worth the money.

My first visit to Dr. Progebin’s office for a consultation went fine. I had a little sticker-​shock when I heard his per tooth veneer price as his price was a lot more than even the most expensive price I had seen in my research. I was also slightly bummed when I found out that I would have to do 4 veneers instead of 2 in order to make them look nice, but I had been assured that he was one of the best — so I was ready to go through with the «treatment». The first thing he said I needed to do was come back for another cleaning as he did not think the cleaning I had the month before was acceptable, so I made the cleaning appointment and was back in his office 3 weeks later. That is when things started to go downhill. The woman who did my cleaning was very nice and as gentle as possible, so that was good. However, when Dr. Progebin came in at the end of my cleaning, he made a comment that I didn’t appreciate: «When you get serious…» — why would I have been there twice already if I wasn’t serious?!? I assured him that I was serious and then asked about the «Treatment Letter» that I had been told would be ready for me by my next visit. My treatment letter was not ready, but he mentioned the lab mock up of the veneers that he could get for me, and I asked «How much extra does that cost?» He replied «I don’t know, a couple hundred dollars», and then he ran off. In my opinion, he should have gone to get me the answer to my question, but he did not. I also had a couple other quick questions about the veneers that I wanted to ask him, but as I said — he disappeared at that point. There was then some confusion when I went to check out as the front desk was only interested in scheduling me for my next cleaning in 4 to 6 months, but once I inquired about scheduling the appt. for the next step in the process for the veneers, I was passed off to the correct scheduler. She went to talk to Dr. Progebin briefly to make sure it was OK to schedule me for the appointment to see the lab mock up, and when she came back she said «Of course there is no charge for the mock up.» I then scheduled the appointment for 2 weeks later. I still didn’t have my treatment letter, but was assured I would have it later that day. I didn’t get it that day. At this point, I was already feeling a little uneasy as I just didn’t have a great experience in his office that day, and I had already talked to 2 family members about it. I had already invested time and money with him though, so I just tried to let it go.
The next day, I finally got the treatment letter via email, and saw that the lab mock up was now $ 500. I honestly didn’t expect it to be free, but his scheduler had said the day before that there was no charge and Dr. Progebin had said «a couple hundred dollars» — so to me, $ 500 was quite the price increase from what I was told the day before. I immediately responded to the email and asked about the discrepancy. The response I got was from someone else in the office, and he just told me that the mock up that was free was the one that I had seen the day before that was created in their office and the lab mock up would be $ 500. At this point, I was even more confused because I hadn’t seen a mock up the day before — I had been there for a cleaning. I responded to the email and said that I hadn’t seen a mock up the day before, so I didn’t know what he was referring to, and at that point, I also gave the feedback that I didn’t have a great experience in the office the day before and thought the customer service was a bit lacking. I was about to spend a large sum of money there, so I did expect to have my questions answered and to receive accurate information. At this point, I was very leery about proceeding with Dr. Progebin — In my opinion, Dr. Progebin himself should have accepted my feedback, acknowledged the mistake and apologized (or at a minimum, had one of his staff members do it on his behalf). However, that did not happen. No one acknowledged the mistake at all. Instead, I received an email from Dr. Progebin’s scheduler that said «I spoke with Dr. Progebin and he does not feel comfortable moving ahead with treatment. Please call [your regular dentist’s] office for another referral.»
I couldn’t believe that he was so unwilling to acknowledge what happened, but I immediately realized that his dismissal of my concerns indicated that he is not the type of provider I want to see anyway. I’m out some time and several hundred dollars, but I’m very glad that I didn’t give him any more of my money. I may be someone who can spend what his «treatment» was going to cost, but that does not mean that I take spending 5-​digit figures lightly — and for that kind of money I definitely expect great customer service and accurate, timely answers to my questions.

THANK GOD.
I finally found a dentist that I can trust. He’s a prosthodontist, and I went to him to fix some chipping and wear on my front teeth, but I am going to go keep him as my regular guy going forward. Dr. Progedbin is AMAZING. He could have recommended I get $ 10,000 of work at his office (which I would have been willing to pay) or he could do what he did, which is recommen that I go to an orthodontist and get my real problem fixed.
So he’s an honest dealer, and won’t try to talk you into something you don’t need just for monetary gain. He really cares about his patients, and even corrected an error my previous dentist had made by sanding down a few of my teeth (at no charge).
Plus in general, what an entirely pleasant experience it is to go to his office. Dr. Progebin is incredibly nice, friendly, and seriously entertaining. He makes you feel at ease, which is alot to say about a dentist (which most people, including me, normally fear and avoid like the plague). And his admin staff, Stephanie and Denise are so sweet and kind, they make me want to apply to work there.
I’m going back for cleaning (which I need) and whitening (just because). Go see him!!!

I had a very good experience with Dr. Progebin. I have been to him twice; my brother referred me. He is very, very nice and thorough. The first time I saw him, he wasn’t very busy and spent a lot of time with me and was very upfront and honest about what I needed and how much it would cost. The second time he was pretty busy so I didn’t get the same attention I did the first time but he still did a good job.
He is a prosthedontist, which means he specializes in repair work like crowns and stuff. I have to go in a few more times to get my crown finished. The only drawback is that he is REALLY expensive. I am not sure how much more expensive than your average dentist but my crown is costing me $ 2300 (I think). Wow!!! That’s a lot.