Jin’s Cleaners

I never post reviews, but I gotta this time.
This place is the clown car of dry cleaning. I don’t care about the cost — I’m fine paying a little more, but the people who run this place have no customer service skills. They replaced the wrong button on my shirt three times, and even when they screwed up, they tried to keep charging me more! Every time they acted surprised that I refused to pay for all their mess ups.
Of course, I’ll happily pay extra for what you don’t do right the first time. Or second. Or 29^th. Let me just give you access to my bank account.
I’ve tired of telling them exactly where the stain is, seeing them put the tape on, then get the shirt back with the stain untouched. Reaction is always «oh that’s an impossible stain to get out».
Lady, it’s ketchup not blood.
Beyond that, they just don’t give a damn. When they mess up, there’s never a sorry, there’s never a «don’t worry, we’ll get it right the second time at no charge». Cyborgs show more emotion than these folks!
Like I said, I’m fine paying more. Heck I’m fine paying more for mediocre work, as long as you’re friendly and act like you care, act like you want the customer back again. But if you’re expensive and you don’t give a crap, well, you’re probably called Jins Cleaners.

This is a completely reasonable dry cleaning shop. There is nothing fancy about it and nothing terribly wrong with it. They get the job done. I’ve never had anything to complain about here but never noticed any particularly strong attention to detail or going above and beyond. It’s totally fine.

Really sweet staff. They’ve always handled all of our clothes with care and delivered on time. We recently moved, but I still take my things to Jin. Keep it up!

I recently moved to the neighborhood and dropped a dress off at Jin’s so that it could get hemmed. The young lady at the front desk said that she couldn’t give me an estimate as to the charges, but at the most the alternations would be between $ 30 — 50. I went today to pick up the dress and the charge was $ 85. I explained that I was told it would be another price and how could a dress that needed to be hemmed up a few inches cost $ 85, but she insisted that the girl who gave me the estimate was wrong. Super disappointed and will not be using Jin’s again. If you go there just make sure you get some kind of reassurance as to how much you might be spending.

These guys are good and they take care of their regulars. This is my go-​to for dry cleaning. And, they’re from the area! Support your local small businesses!

They are super nice, do a good job and remember almost everyone! If you can! Go here!

Switched to this place after using Swift, down 17^th, became too much of an ordeal – too much snark there, for one thing. The folks at Jin’s are friendly and caring, in my experience, and they’ve done a good job with my clothes.

The women here are very courteous and respectful. However, my last experience was not very good. I had three dresses cleaned, but I could tell they had only been pressed (OR they used a VERY weak cleaning product.) I proceeded to use a home-​use dry cleaning sheet and was able to clean my dresses (and get rid of the odors) just fine. So, I’m back to searching for a good dry cleaner in the area!

This place is amazing! First, they do a fabulous job cleaning and pressing my clothes, even the older shirts/​pants I have seem to look new after I bring them here. Second, I had a red wine stain on my new green silk dress after I attended a wedding a few weeks ago, the woman (I forget her name but I think she is Jin’s wife and/​or the owner) she said they will need to clean a few times to get it out, well they used a chemical to try an do that on the 3^rd clean and my dress was in despair. She was so nice, she said if I could find the dress online she would replace it (I bought the dress on Hautelook and there is no hope of it being on there anytime soon) — I found it on Amazon but it was listed for $ 20 more than I originally paid, so I told her maybe we could split the difference and she gave me a check for $ 100 to replace it — they are a CLASS ACT! I was really very happy. Plus, I took 4 of my new skinny jeans to get tailored and each pair came out perfectly. I highly recommend going here, yes they are a few dollars more than any other cleaners, but it is worth it!

I loved Jin’s — always helpful and friendly… and they even gave us a discount on my husband’s uniforms because their son-​in-​law is in the Army.
However, I went to pick up a comforter a few weeks ago, along with some other items. Everything but the comforter was ready and the woman asked me to come back. So I did so yesterday to pick it up and some clothes since we had moved and I needed everything.
Not only was my comforter (which I loved, brought it back from Denmark… from the shop where the Danish royals buy their down!) missing, she told me that I had paid for it. I’d remember paying $ 45 for something, especially something as necessary as a comforter. She told me to go home and look again. Where? I just moved and was pretty certain of my inventory since I had packed and unpacked in the span of a week, including making my bed. And it was a very expensive comforter, so I’d remember where I put it.
I’m very upset at the loss of this item. It’s a huge comforter — who loses that? I can actually understand a blouse or something like that getting misplaced. But a comforter? And then to insist I had paid for it and simply didn’t remember??? nice. Guess

Face it– drycleaning is expensive in D.C. Though I don’t like coughing up money for drycleaning, sometimes it has to be done.
Jin’s Cleaners is very reliable, friendly, efficient, and trustworthy.
I have taken in:
–a silk gown for altering and they did a great job.
–a blazer with white cuffs which were very dirty — cleaned up after I pointed it out… and I was impressed.
–spots that I hadn’t pointed out the first time so it was returned still a bit dirty, and I asked for a discount, so she took 10 or 15% off.
–multiple pants, dresses, sweaters — all looking nice, new, and clean.
They are careful and courteous.
I recommend Jin’s cleaners to everyone.
I normally would take off a star for price, but I am rating on the quality of service and D.C. drycleaners are all expensive anyway, so I want Jin’s to stand out.

I absolutely love Jin’s cleaners. I used them for the past year and a half before I moved to Columbia Heights. After trying my neighborhood cleaners I am convinced that it is worth the extra mile to come back to Jin’s.
All the employees are super friendly. I have dealt not only with the lovely lady that is always taking your clothes, but the tailor, too. They are amazing.
I think the prices are about normal for D.C., you can get a small discount if you pay in cash.
I trusted Jin’s so much that I had them alter my dress for my sister’s wedding. When I originally brought it in the lady told me she thought it was impossible to alter/​hem my dress (it had three layers of silk with a velvet piping on the bottom). She asked me to come back to talk to the tailor and he said it may be impossible but he would give it a try. Well, he somehow figured it out and it looked fantastic! I originally asked for a sash to be made but we didn’t end up making it so they gave me a refund for the sash.
Seriously, I miss living across the street from this place. I will definitely be coming back after my bad cleaner experience this week.

So far, so good. Three great experiences:
1. The woman who usually works the register is so friendly and sweet. She even gave me a discount for no reason (well, probably because I was a new customer /​to keep me coming back — it worked).
2. I was thinking of having the sleeves of my suit jacket slightly shorten ($ 35 in my case due to some buttons at the bottom of the sleeves), but the tailor recommended I leave it as is, that the length was good. I really appreciate that he didn’t try to convince me to do it just for my business.
3. I left my work key fob in the pocket of a coat I had dry cleaned. I stopped by to see if they had found it, and while he didn’t know what I was talking about, he let me leave a note. I came back on the day of my pick up and not only did the coat look great, they stapled an envelope to the bag with my key fob and the original note I left.
They provide excellent service, are honest, and kind — very rare in the dry cleaning business.

I’m perfectly happy with the service and product here. I trust them with my dry cleaning (no mistakes, yet) and I frequently bring clothes that need to be sewn here. Their Taylor/​seamstress is excellent.

Let me start by saying I can’t stand almost every person and business I walk by in this neighborhood.
Jin’s is a stand out. Efficient, friendly, and they remember you. I am a regular dry cleaning customer here, and occasionally bring in dress clothes for tailoring, including suits. They have done great work each time.
Only once in my three years of going here, a dress shirt was separated from the rest. Jin’s bent over backwards to find the shirt and left messages on my phone to let me know it had been located.
This is my favorite business in Dupont/​U Street, period.

I have been going to the NH location for over five years and I am totally happy with both the professional and the personal treatment. The lady at the shop knows me by name, the turn around is super fast, the quality of service is superb. I will recommend to anyone living in the U street corridor or Dupont area. I have been a happy weekly customer for more than five years and tried several cleaners in the area before I became a regular customer. Five star service, warranted.

I LOVE this cleaners. I have been to several of the nearby cleaners and this one is a step above. In the past two years, I have had several requests for quick turn around met, stains removed, etc. and the people who run the place are a pleasure to do business with. Unlike other places in the area, nothing has been lost — including shirt buttons. I am not one to gush about good service, but I’ll make an exception here.

I have to say that I was disappointed by my service at Jin’s. It’s also somewhat misleading that there are two Unilocal categories for the dry cleaner/​alterations shop — one on New Hampshire and one on U Street as they are really the same connected shop (I think!). If they are not physically connected I am sure that they are owned by the same people (same phone # and name). I am posting in both for fear that people might get sucked in by the higher reviews of the New Hampshire location. That’s the mistake I made… damn. Oh, and 2 stars b/​c the clothes were cleaned well and I did receive a refund. Not worht
Anyway, now that logistics are out of the way — I’ve been disappointed with two experiences I’ve had (one at the NH location and one at the U Street location — just for good measure I suppose). My first was a tailoring experience. I brought in a short jacket (part of a dress suit) to be taken in. The jacket was ridiculously cheap (thank you Filenes, heart heart) but was a bit blousy so wanted to see what it would cost to get the thing tailored. I dropped in and explained the situation. The woman at the counter and the gentleman there were very nice (at first) and had my try on the jacket. I asked how much taking in the jacket would be — repeatedly — with not a response. Eventually the man had me take off the jacket and was pinning the coat in the back (where he would sew). I continued to ask how much the tailoring would be. Silence. The back of the jacket had been completely pinned at this point. I asked for a third time, and finally they told me it would be approximately $ 50. When I explained that this would be twice as much as I paid for the jacket (more actually, but um, I didn’t want to show all my cheapy bargain shopping cards) the woman curtly said «alterations can be more than the clothes cost» and started hastily pulling the pins from the jacket. Whoa. This whole situation could have been avoided if I had been told how much the «taking in» would have been at the get-​go. This is a very routine procedure for a tailor and others I have encountered have given me the price up-​front. Over all, not a good experience. I don’t understand why it’s so ridiculous to ask the price of something before committing to purchasing a service — would you order a meal only to be quoted on the price after it’s served to your table? Hells no. So why is this industry so different? I realize that for big projects (e.g. making a dress or severe extreme labor intensive tailoring) one would need to examine the garment before quoting a price. This was clearly not the situation and it made for a really uncomfortable experience (especially in front of other customers on a busy Saturday).
Ok, switch to a few months later as I hurriedly rushed down U St. to get to the S2 and pack myself on it in order to get to work (thanks Metro!). I dropped off a few pieces of long needed dry cleaning at Jin’s on U (not remembering/​figuring out that this was the name of the same outfit I had the strange tailoring experience with). I asked for a price list — which of course they don’t have. No one does. Why would I want to know what you are charging before I drop my gear off? Silly, silly me. I realized the 2 Jins were one as I waited at the bus stop. .. and waited.. . and I looked behind me to see the very same name on the shop on NH. Uh oh. Anyway, I came back the following week to get my clothes (4 day turn around. .. not bad since I was in no rush). The woman had my clothes all cleaned and ready to go! Fabulous! The she proceeded to charge me another $ 8 on top of what I owed (the already pricey amount on the Dry Cleaning slip). I realized this as the credit card charge was going through. As it turns out they charged me to «repair» a 2 inch seam pull (that didn’t exist when I dropped the garment off). No one called me before this was done nor notified me it had been done when I came in. I had no previous relationship with the cleaner’s okaying them to make repairs. And $ 8? That’s ridiculous to sew a seam pull of 2 inches! Eventually the manager was called (after I tried to communicate the situation to the clerk at the desk — she was very helpful I just don’t know if she understood exactly what I was saying). I did get a refund eventually — after much more haggling while another customer was waiting behind me (sorry, dude).
I think that this is a common practice in the DC dry cleaning industry (as I’ve read from prior posts for many places) to make unauthorized «repairs» to garments and then try to sneak the charge in without the customer noticing. This is great if you have a pre-​existing relationship w/​the cleaner and want this done — but not so much if you don’t. Since dry cleaning is already INSANELY over-​priced this practice irks me that much more. Be forewarned, and check your receipt! I’ll be continuing my search for a good dry cleaner in DC… and Santa Claus. 2 stars b/​c clothes were cleaned well/rec’d refund.

This has to be one of the worst dry cleaning experiences I have ever had. I decided to try Jin’s after my boyfriend had been there repeatedly and gotten good service.
First, there is no price list posted.
Second, they discriminate against women by charging more than 2X the price for the same piece of clothing.
Third, not only were my clothes not ready (a day after I was originally told they would be) but I they still charged me despite not pressing a shirt.
As for prices, overpriced is an understatement, at least for women’s items. I dropped off 4 shirts for my boyfriend, a silk blouse, an oxford, and a pair of linen slacks. His shirts were 2.20 a piece, very reasonable. Mine, 5.50. When I questioned the man at the counter why my oxford (the exact same type of Ralph Lauren oxford’s that my boyfriend had dropped off) was more expensive, he told me «it’s women’s priced». Same material, same brand, just gender. If anyone’s should be more expensive it should be then men’s, there is more fabric!
I had alterations done to my linen pants, which were reasonably priced. However, Jin’s charged me $ 12 for steaming them!
Additionally, in the middle of «handling» my order. In other words, when they couldn’t find my order, didn’t have it ready… The man took another customer! I get that it is the morning rush — but I had to get to work too!
When I finally got my clothing, the man refused to remove the price of the shirt that hadn’t been pressed because it wasn’t ready. I get that it was silk and so 5.50 may have been appropriate… but it wasn’t ready when I got there (a day later than my receipt guaranteed!).
The customer service was awful. There is a seriously limited understanding of English — which normally I wouldn’t have a problem with, but attempting to explain that I wanted pants hemmed 2 ¼ inches and asking to have a seam on a sleeve fixed posed serious language problem. Clearly, the owner has been in that location for quite some time — being able to communicate those things shouldn’t be too much to ask.
Overall, I would never, ever recommend this cleaner. Awful customer service, unapologetic, and a complete price rip-​off.
If you want great service, go to Court Cleaners in Rosslyn. It’s out of the way, but when I lived out there, I would regularly drop things off. They were always ready on time, sweet to deal with, and did great alterations. Not to mention the prices were reasonable and they didn’t discriminate against women.

Overpriced as HELL — I prepaid $ 7 to dryclean a pair of dress pants, which they LOST. Do not go here!