Jennifer Norris, DMD, PC

Dr. Norris and her staff are stellar. Thorough, professional and value their customers. And they take my insurance (CareFirst), which many area dentist take little or no insurance at all. I’ve enjoyed every visit, at least as much as one enjoys teeth cleaners and other more extensive work.
Either way, I highly recommend this practice for all your dental needs.

Had my first visit with Dr Norris this past week. It was an easy and pain free cleaning — a little long, yes, but punctuated with nice convo.
Too bad I have a cavity — I do appreciate her being proactive to stop any further decay since it’s one of those ‘kissing’ molars as she put it (the butt up against each other, which spreads cavities more easily).

I received a great referral from a coworker who has been going to Dr. Norris for quite some time. From the moment I arrived the staff was courteous and friendly, which immediately put my mind at ease. As I’m sure many will agree, going to the dentist isn’t the most looked forward to activity. I then met with Carson who was friendly and definitely worked hard to keep my mind off of the teeth cleaning. He was very genuine and that makes a big difference. Next I met with another staff person who was going to take my xrays. The most dreaded part of the whole process for me. She was phenomenal and was somehow able to get some good xrays while making sure I was doing ok (Gandy?). Lastly, I met with Dr. Norris who covered what work would need to be done and preventative care. It was a great experience and looking forward to being a patient at this practice!

When a Dentist sends out spam text messages, this is a sign that they are desperate for customers. Do not support the text spammers.

Jennifer Norris should be avoided because of her business practices. Two years ago I had an expensive crown procedure done by Dr Norris. Prior to the procedure Dr Norris quoted me a cost, but during the process she upgraded the crown to a more expensive material without advising me of the cost differences. She understood that the crown was more expensive, I settled my bill at the last visit assuming that my expenses where paid in full. After a couple of months I received a new bill for the additional cost. For two years collections people have called me about an expensive I never authorized or was properly advised.
Her office has frequently turnover with lots of temp help which is a problem as well. They frequently don’t know the patients and this complicates the

I went to Dr. Norris for a couple years before I moved out of the area. I found her office to be fairly unprofessional.
I scheduled a 7:30 am appointment and the receptionist called the day before to confirm it. When I arrived, no one was there for 30 minutes. When Dr. Norris finally arrived she said that they changed their hours and now open at 8 am. She didn’t apologize that her staff confirmed the 7:30 am appointment and I was just sitting waiting for half an hour.
Maybe it was because I always had the early AM appointments, but when Dr. Norris was working on my mouth I could smell her breakfast of peanut butter and orange juice. While working, she would just ignore me and chat with the hygienist about her personal life (divorce, ex husband, dating), which I found most unprofessional. Also, it seemed like she had difficulty keeping a hygienist. Every time I was there it she was training someone new.

I’ve had a number of dentists, moving around the country, and Jennifer Norris is hands-​down the best. The woman knows her stuff, her staff is great, and I’ve had nothing but good experiences with her over the past four years of going to her.
When it comes to doctors and dentists, it’s only natural that people usually come to Unilocal only if they have a negative experience. But Dr. Norris has been an exceptional dentist and I think she properly deserves some love on here. I have a hard time believing some of the negative reviews on here saying that she fills «unnecessary» cavities as if that’s some insurance cash cow; in the past four years of my wife and I going to her, she’s only found a cavity in my teeth on my most recent visit, and my wife hasn’t had a single one.
Yes, sure, some other doctor might say you don’t need a filling. Unlike Dr. Norris, a lot of dentists let situations slide until it progresses to the level that it needs a crown or root canal. You *want* a dentist who’s proactive at keeping your teeth in the best condition possible and arresting problems before they become more serious.

I have been going to Dr. Norris for a few years now. I selected her because my dentist retired, her office is walking distance from mine and she accepts my dental insurance plan.
On my very first visit, the hygienist did a full mouth of x-​rays that took about an hour to do. This was not your run of the mill bite wing x-​rays. She claimed it was some type of x-​rays that are only done every 5 years. In all of my years of going to the dentist, I had never heard of this or had it done. I suspect the eagerness to do these type of x-​rays may have had to do with the fact that my dental insurance covered it.
In the time since I started going to Dr. Norris, she has done 3 crowns of me and 2 of the 3 teeth were NOT BOTHERING me when I went in and now both are sensitive! I can’t even chew on the left side of my mouth! I’ve had a toothache for weeks now. After several trips back to her office to get this addressed, she mentioned in one of those visits that I might need a root canal. I’m tired of being in pain and I’m done with going back to her office and getting the crown adjusted. That hasn’t helped. I’m now going to get evaluated for a root canal.
I’m pretty upset because the tooth that was NOT bothering me before I got this crown. I’ve never had an issue with sensitive teeth and on top of everything else, it is inconvenient to be spending so much time away from work trying to get this resolved.
Finally, since I’ve been going to her, I’ve been told about several cavities and I’m someone who practices great at home care and religiously goes to the dentist every six months for cleanings. I’m not sure why over the past couple of years that I’ve been going to her that I’ve all of a sudden started having all of the ‘cavities.’ My old dentist retired and I went to him for at least 8 years and in that time, I never had fillings that ‘needed to be replaced by a crown’ or ‘decay under a crown.’ If a tooth wasn’t bothering me, he didn’t go in and start messing with it. Did I mention that I have EXCELLENT dental insurance?
I will not be going back to that office again. She and her staff are very friendly and Ruby is just wonderful!!! Sadly, a friendly staff isn’t enough to make me go back there.

Eh. I’m still on the fence about this office. I’d actually give them a solid 3.8 but since Unilocal thinks in whole numbers…
I went for my 3^rd visit yesterday. The first was a preliminary visit as this office was referred by a friend. The 2^nd visit was for a wisdom tooth extraction and the this last visit for a cleaning.
The hygienist was thorough, however; it seemed to take longer than necessary. Then Dr. Norris came in for a very brief examine. I explained about pain in a tooth and was told it’s probably cracked and to wait a couple weeks to see if the pain goes away. If not, she recommended a procedure that I doubt I’d try. This (minor) pain I’m currently experiencing will determine my next move.
One truly redeeming quality is the receptionist, Ruby. She’s so pleasant and personable you might be tempted to forget any issues you may have with the rest of the operation.

After my last visit, I will not be returning to Dr Norris.
Late
I arrived before my early morning appointment, they were just finishing up their morning meeting. When the meeting concluded I waited about ⁵⁄₁₀ minutes after my scheduled appointment time to be called. The hygienist conducting my cleaning was late, pushing back my time. Once called back — I waited another 10 minutes in the chair before the cleaning started because nothing was ready. I was at my appointment for over an hour, no excuse — especially since I was the first appointment of the day.
The Cleaning
This hygienist was extremely rough with my cleaning, hurting my mouth multiple times, saying it was necessary. Once the cleaning was done, about 30 minutes later Dr Norris came in and did her 1 minute exam — where she questioned some of my prior work and said she found a cavity on a tooth — incidentally the same tooth she found and repaired a cavity on the first time I saw her. After reading a few of these reviews and talking to another patient, I feel that she’s just finding «cavities.»
I will be going to a different dentist to check out my «cavity» and for my future cleanings.

I just had a wonderful experience at Dr. Norris’ office. This was my second time going to her and I was very nervous because I was getting a filling, and I’ve been lucky in life to have never had to have any dental work done. Her staff are the nicest and very courteous. Dr Norris answered all my questions beforehand and lightened the mood with a joke. Before I knew it, she was done and I had felt no pain or discomfort. Super smooth all the way. I have to give her five stars for making a potentially horrible situation into a huge relief. Thanks!

After going to Dr Norris several times, I will not be returning. She and her staff are nice (though the latter rather disorganized), I have been experiencing severe sensitivity in two of the teeth she filled during my last visit (now more than a year ago). Moreover, when I went to another dentist to get them checked out, he did not think that I needed fillings on several teeth that she wanted to fill next time around.
I don’t have much confidence in her professional opinion and didn’t feel comfortable going back to her to for help on the teeth sensitivity — so much so that I opted to pay another dentist to redo the work rather than have her redo them for free.

Although Dr. Norris and her staff are nice enough, I definitely will not go back or be recommending her to anyone else.
I have been going to her for a couple years and mainly chose her due to her proximity to my office downtown. In terms of regular cleanings, I don’t have any major complaints. However, when it comes to other dental work, that is where my MAJOR issues arise. I, like many others, have anxiety about more invasive dental procedures, which she really doesn’t seem to care about and makes little attempt to make you feel at ease which is something that may not be as important to others as it is to me. In terms of the actual dental procedure in this case, replacing old silver fillings, these are my issues:
1) She seems a bit haphazard when sticking the Novocaine needle in. Not only was it a lot more painful that at other dentists, but I needed multiple injections to actually get numb enough to work on (because I’m guessing she wasn’t hitting the right spot or putting enough in) and I developed a painful ulcer in my mouth around where she was placing the needle that too a week to go away. I’ve never had that type of reaction before and never had as much difficulty with numbing as with her office. Keep in mind that I went for multiple sessions each one with the same end result.
2) The actual procedure took a lot longer that it has at other places for whatever reason
3) Most importantly, I felt more like her ATM than her patient in the sense that she was wanting/​pushing additional and later I found out unneeded dental procedures on me rather than focusing on my dental health. At one point, I just had to say no, and I walked out and got a second opinion. She ended up putting a temporary filling in one of my teeth and told me I needed a root canal scheduled. I went to another dentist who said in his 30+ years he had never put in a temporary filling because you either need a root canal immediately or you need a filling, there really a need for an interim step. After cleaning out her temporary filling, he said there was nothing on the x-​ray or in looking at the actual the tooth that would indicate in any manner that I needed a root canal, particularly since I had no issues with the tooth before. He said that my story was very strange and he can’t imagine why someone would make those sorts of recommendations and he ended up putting in a normal filling with no additional issues.
Throughout knowing Dr. Norris she seems very ready to ask you to shell out for more complex dental procedures and I always felt uncomfortable with what she was recommending. Now, having formally gotten a second opinion, I know that she either was mistaken, which speaks to competency, or was overzealous about recommending high cost procedures when alternatives were available. I am sure you can find better in the area because I already have!

I have been a patient of Dr. Norris since 2009 and have truly been impressed with her knowledge and experience. She is very friendly and personable with the support of an excellent staff. Dr. Norris spends quality time with her patients during examinations and always explain in great detail each procedure before it is performed. She does great work! I’m extremely satisfied with the service I have received and I will continue to be a patient as long as she continues her practice. I highly recommend Dr. Norris to anyone looking for a great dental experience.