Jay Jewelers

This team was so nice, I asked them to take out links in my new watch and they did, but noticed it closed way to tightly. I walked away and said that it was fine and not to worry. I left and went to pay for a croissant, but couldn’t turn my wrist to get into my wallet. I walked back and they not only smiled and fixed it with no issue, they didn’t even say «told you so» which makes them all types of awesome in my book. Go there for all of your watch issues! :)

I had my watch’s battery replaced there three months ago. Last week the battery died. I went to the store to complain and the owner took my watch to the back and when he returned he claimed that the battery was 4 years old and was marked with the date that the battery was replaced. I paid to get the battery replaced again but I feel like I am dealing with dishonest people so I will not be going back there.

I’ve had several jewelry repairs done here, always with satisfactory result and on time. The staff is able to communicate quite well in my experience. The price for all my repairs seemed reasonable.

I have been a customer at Jay Jewelers in excess of 16 years. It was always been very convenient to drop off jewelry for repair and to be able to purchase jewelry at reasonable prices — without leaving the building at which I worked. What began as a simple convenience has since resulted in my being a loyal customer to Jay and his staff — even after my job moved from L’Enfant Plaza. I have had no reason to purchase quality jewelry from any place else! I was surprised to read of the watch troubles in other reviews, as I have not only purchased watches, but have also had batteries replaced, links adjusted, and even brought friends’ items in for repair. I have never experienced any of the problems described in these reviews.
While writing this review, I can easily think of at least 6 friends who, upon my suggestion, have become as loyal customers as I. Because of the quality of service, attention to details, and reasonable prices, I firmly believe I will always be a satisfied and loyal customer to Jay Jewelers.

I have been going to this store for years. They fix anything very unique staff you get anything done on the spot with reasonable rates having my jewelry fix or watches fixed or changing batteries it doesn’t matter what I always am pleased. I highly recommend this shop.

A great place to get almost anything fixed. Really friendly staff that has been there over 10 years which has had a lot of experience so they are able to help with all sorts of questions. They give reasonable rates for cost and other stuff. I highly recommend this shop, been going here as long as I can remember. Always got my jewelry and watches fixed here and I have nothing to complain about. Price’s for watch batteries vary depending upon the type of watch you have. They have a large variety and beautiful selection of jewelry. They can even put an order for something you might like in a catalog; watch, bracelet, earrings, necklace, etc (you name it!). Hope review helps!

Jay Jewelers is a small jewelry shop in the L’Enfant Plaza underground mall. In my 3 – 4 visits there, it is my experience that they have imperfect understanding of spoken English and can be quite belligerent in their treatment of customers.
Last week, I dropped off a 15-​year old watch that was showing signs of battery failure. When I picked it up the following day, I was told that the entire quartz mechanism has failed, could not be fixed, and must be replaced. The price they quoted was $ 89. I refused the offer, and took the watch to a neighborhood watch repair shop in DC the next day. The technician there replaced the battery, replaced the missing dust gasket, and returned the watch to me in perfect operating condition for $ 20.00. He explained that the battery in there was not thick enough, and the dust gasket was missing.
When I confronted Jay Jewelers with the news that the problem was the battery and that the quartz mechanism was fine, they shouted at me and refused to admit that their diagnosis was wrong, predicting that the watch would soon stop working. That was a week ago.
It is my opinion that they are not qualified to perform watch repair.

I just went to this store, as it is close to my neighborhood, to get a watch fixed. It was a new watch I got over the holidays, but it had a few small scrapes on the screen, and I wanted to get some links taken off. When they attempted to buffer the screen out of my view, they put in a large dent, as the screen is apparently made out of plastic, which they didn’t think to check. After that happened they said they could replace the screen, which I was going to pay for. I got phone calls to come pick up the watch and when I did to my surprise the same screen was still on the watch, dent and all. I paid for my links (which also did not fit right). They said they could not replace the screen, with that I left and emailed the watch manufacturing company cause now I have a new watch that looked like it was in a train crash. Not recommended for watch repair. Expected to pick up a fixed watch, which they made worse, and I still would have had to pay for.