Impeccable Maids

If I could give this company ZERO starts, I would. I purchased 2 groupons. I had no problem scheduling, although I had to email them the same information more than once, but figured they were busy. The first cleaning was just okay. They arrived in the time frame. I had a few issues with the quality of the cleaning — they just piled the dishes in the diswasher and didn’t run it (which would not have cleaned them anyway, the way they were piled in) and left dirty wine glasses on the counter. I found a broken knick knack as well. They didn’t wipe down the top of the washer and dryer. I was most upset about the fact that they threw out two bottles of shampoo & conditioner that were in the shower. I guess they thought they were empty, but they weren’t (close, but not empty or I would have thrown them away myself). They took the recycling out but not the garbage. Just sort of shoddy, but I decided not to complain because I stil had another groupon to use. This time, it was a complete nightmare. to start, they called a few days before to confirm and said that I still needed to pay my invoice ($ 25 for an additional bathroom). I told them I thought I had paid it, but was in my car at the time and couldn’t look it up. They emailed the invoice to me, but it said that payment had been recieved and that there was zero balance due. I figured they just looked at the wrong invoice or something. On the day of service They arrived 45 minutes after the end of time frame and then they called to tell me that I still hadn’t paid my invoice and did I still want the additional bathroom cleaned. i told her it had been paid and that the invoice said zero balance. She went on to argue with me and said she would send another invoice and that they would still clean the extra bathroom. I had left a note asking that both beds be made with the new sheets that I had placed on them and asked that they please wipe down the washer and dryer. When I finally was able to return home (I couldn’t go in until they left at 6:45 because I had my dog with me). It hardly looked like anyone had been there. the floors had not been done in either bathroom. The toilet was not clean in the master. The mirrors had streaks on them. The w/​d was not wiped down and my son’s bed was still unmade with the clean sheets piled on top. I sent an email to the company with the ZERO balance invoice attached, as well as proof of my paypal payment. I went on to list all of my complaints and asked them to please respond with confirmation that they had indeed recieved payment. Of course, they have not responded at all. At this point, I have opened up a PayPal dispute because I want my $ 25 back since they didn’t actually clean the bathroom. They haven’t responded to that as well and I am ready to escalate it to a claim. DO NOT use this compay. There are plenty of companies that do a much better job of cleaning and communicating. I recommend Lilly’s and will be going back to them after we move.

I’ve had the same experience as others have posted. I called yesterday to schedule my groupon before it expires. I had tried to schedule it previously, months ago, but the times available were not convenient for me, at the time. When I called yesterday I was told that because all the groupon users waited until the last minute they were too booked to facilitate anymore groupon appts and that I had the option of getting a refund from groupon or scheduling an appt after the expiration date and pay an additional fee of $ 15. I kindly explained that I had not waited until the last minute purposely and was not paying any additional fee if they could not accommodate me. I think asked to be placed on a list in case anyone canceled this week. They told me they had a cancellation for the next day at 2pm and I took that appt. Later that evening they called me back and said they could not do that time and 10am would be better. I explained that I would have to be late or take off from work but that I would take that appt. 10am comes, goes, 11am, 12pm, 12:30pm. No show. I called all morning only to get the voicemail. Finally around 12:30pm rep called to tell me that the cleaning crew’s car got a flat and are significantly delayed and waiting for AAA, and it was possible they could not come today. I again, kindly, explained that I had taken the entire day off of work and that I was not interested in rescheduling to take another day off and that they should come today no matter what time it is. They cleaning crew finally called and said they were on there way. It is now 3:32pm. Needless to say, it doesn’t quite matter how good of a job they do, if they ever do get here… there are too many highly professional cleaning services in this area for me to ever use them again.

Not sure what other posters’ issues were, but I honestly had no problems with the service. I also purchased a Groupon for a 1-​bedroom (apartment). I emailed them and they got back to me promptly with their first available appointment slot, which I took. The two ladies were not on time… in fact they were a half-​hour EARLY which was totally awesome. (They surprised me even!) They did a really excellent job dusting all my bookshelves, tidying up my papers on my desk and doing my dishes by hand. My bathroom was spotless. The only quirk/​complaint I had is my windowsills were still pretty dusty, which is one of the items they say they cover on their website, as well as underneath my lazy chair being a bit dusty, but other than that no problems whatsoever. They even tucked in my sheets for me. If I sound picky, it must be because I am measuring them against our Korean maid we had when i was a kid who used to clean the floors with a toothbrush (no joke) but honestly these ladies did a great job. I’d totally use them again.

They are very lousy in customer service. Not that they are not polite when they talk to you. It’s just that they are not very professional in terms of follow up with customer and contact customer for more information. So, I have to request them to contact me… and I mentioned that my key is under the doormat, it was not communicated to the person who supposed to clean the house. So, I have to get rescheduled.
Also, they mentioned that they are going to contact me in terms of the detail of the cleaning. Also, whenever they called me, it shows «blocked» number, so I didn’t pick up (I don’t normally pick up blocked number). And, I got an email about that they are not be able to reach me.
I just totally don’t get the way they run the business!!!

Impeccable maids came by and cleaned my house and did a really good job. I used my Groupon and there were some scheduling issues but the person always got back to me promptly. I would consider using them again… easy on the chemicals though! A little too bleachy…

. I have had a terrible time with this company! It was a hassle to schedule and then they never showed up today in there «two hour window» No one called me and I called at 12:00 and they told me they were running late! I believe that 2 hours is more than late. I hope I get my groupon money back:(

I also bought the Groupons for this cleaning service. I called several times between Monday and Thursday during their business hours to try and schedule a cleaning for Friday morning but never talked to a live person. The phone eventually went to voicemail each time. Once, someone did call me back and left an odd voicemail instructing me to email them and saying they would call me in response to my email. Strange as that was, I emailed them and never heard back. I tried calling a few more times and still never heard back.
If they’re this unprofessional and make it such a long, difficult, frustrating process just to SCHEDULE an appointment, then I definitely don’t feel comfortable letting them into my home. Fortunately, I submitted my complaint to Groupon, and they quickly issued a refund.

I bought TWO groupons for house cleaning from Impeccable Maids. Although I didn’t check in advance, I can’t find ANY online reviews or listings for this company. That’s almost impossible in this day and age.
Something is wrong with this company. I had an appt for 6pm last week. They called AT 6pm (I had to leave work early too) and told me they’d be up to 1 hour late. I finally called them at 7:20pm and they said they would try to be there by 8pm. At that point, I told them to just call me back the next day to reschedule. Needless to say, they haven’t called nor have they responded to my many messages.
The groupon discussion board also has a few similar stories. They only sold 400 or so groupons… and you would think that they’d be prepared for the extra traffic (or would at least schedule folks properly). I’m getting a full refund from groupon.