HSBC

Although I have very negative impression toward HSBC, but the representatives here are helpful

Banking at the Tysons branch has always been inconvenient. They close early and they have a skeleton staff who always seems to be training. There is usually only one teller during lunch hours so you can be sure it will take a while.

This is not even my bank but I had to deal with them through a mutual customer (my tenant). I’m convinced this is the worst bank in America. Every time I called I got a different answer to the same (simple) question. All main number calls were routed to people in India that were *completely* clueless. (One woman tried to tell me that the bill pay the tenant set up was actually going to be mailing me cash).
I would avoid this bank like the plague.

The worst bank, worst cashiers, worst policy. the cashiers are unfriendly. I never heard when you cashed a check you can not deposit the money the same day. how stupid this. I will never recommend this bank «HSBC Connecticut Ave to any one and i am doing my best even my company does not work with the bank. I am going to do my best till we switch with an other bank but no more. bad bank.
I should put zero «star» but I cant

Horrid, horrid customer service. My refinance dragged on for 8 months until I reached out to HSBC HQ and handled it through out-​of-​state reps (Awesome!). If you’d like to know the names of the reps who «assisted» me, shoot me a private message. I wouldn’t refer anyone I am friends with to go here. Poor communication, lies, phone call avoidance… you name the bad customer service cliché and these guys did it.
Even HSBC HQ told me that these guys filed my paperwork incorrectly!

HSBC has always been good to me, this branch included. Back in the day when Val was the branch manager, I could stop in and speak to him if there was ever a problem or concern. Once, I experienced a problem with a large foreign EFT being placed on hold (God, have you ever heard of something so ridiculous?) The idiots at the Aventura branch (Miami) weren’t able to figure out what to do, and their «help» resulted in the hold being applied three times! Yeesh, I just waited until I was in DC to handle it. Val was able to get it figured out in about ten minutes while I sat in the small television lobby.
Tosin, a long time teller, remembered my name after not seeing me for about two years. Now, that’s above and beyond. That woman deserves some recognition for her exceptional service.
This branch gets a one star deduction because it tends to move slow sometimes. Whenever I see a CY diplomat vehicle parked in the loading zone, I just brace for a long wait.
Great bank, afterall it’s Chinese. Hong Kong Shanghai Banking Corporation.

Moved and this is now my local branch. I found the service to be unfriendly. Barbara was the clerk who helped me deposit my check — she didn’t acknowledge me when I stepped up to the window and when I opened my mouth she rudely asked me to wait a second and was unfriendly during the whole process.
All other branches I’ve been to have been great. My local branch used to be the tysons location and everyone there was so nice. I enjoyed going to make my regular deposits and they remembered me and treated me great. I don’t think this will be the case for this location. Disappointed.
Doesn’t feel like your local branch and unfriendly service.

Not specifically reviewing this location but the loan consultant Tom in Reston whose business card sites this place as headquarters. I have to admire Tom for being friendly, helpful and professional when going through our stack of paperwork and working the numbers to give us a good pre-​approved loan. Granted he massaged the numbers to look nicer than what would realistically turn out and the rate turned out not as good as where we found. Besides that he carried himself well and was available on a weekend when I wouldn’t have expected him to be.

This review is for the HSBC Direct online services
. Their Online Savings account’s interest is usually little higher than their competitor’s ING Direct
. But I say ING Direct is WAY WAY WAY more efficient and user-​friendly.
HSBC Direct setup and admin process is not user-​friendly, or customer friendly when you call the 800#, and their «online» service is not all the efficient.
In order to open the HSBC Direct account, you have to complete the application online, then they snail-​mail your account number and password (which takes like 5 days). So you can’t really do anything after you «open» your account online.
Even if you have an existing savings account, and wants to open a checking account that link together. You have to jump through those same hoops to have your account number and password snail-​mail to you. Then they have to somehow manually link them back together. In the meantime, you can’t fund your new account until your new account is linked to your existing account.
And they snail-​mail you your ATM card, which is typical. But they don’t let you just setup your new ATM PIN via the telephone access process, you need the ATM PIN that they snail-​mail you after they sent to ATM card separately. And your telephone access PIN is not the same as your ATM PIN either.
To change your address: «Please allow five (5) business days for your contact information to be updated.» and then they snail mail you a letter to ask for proof of address change (copy of my ID and something else).
Awful business model and process for «online» services, when HSBC is relying so much on snail-​mailing stuff to customers.

This bank has provided the worst possible service. First, they allowed some bogus Comcast person to take $ 300 out of my account. Then after I signed an affidavit and they promised to investigate the matter, I never heard back from them. I call back after a LONG TIME, they transfer me from the telephone service to the branch office, which put me on hold for oh, 1 hour? Then proceeded to tell me that they have no idea what I’m talking about, and oh, can I please just wait another little bit while they figure it out and they can call me back? Sure, I’ll wait another couple months for my money.