Hilton Garden Inn

We stayed two nights last week. The room was average with a coffee maker, mini fridge and microwave. The beds were extremely uncomfortable (very firm with little foam). There was a stain on the inside of the shower curtain. The Restaurant on the first floor was very average for breakfast.

False advertisement. The «rooftop pool» is a baby pool only 3ft! The babies I’m sure pee in this pool! This is ridiculous. By the way «breakfast on the go» is $ 9 for a cliff bar, a packaged muffin, orange juice and a mini yogurt. You would think paying for such an expensive hotel the presentation and service such as breakfast would be much better. When we entered a woman was on the elevator complaining about the service to the staff member who stated he is not responsible. This place is ridiculous and not worth it! False advertisement!!!

Great location in Georgetown. Walking distance to restaurants and the Mall. Online check in was convenient and I received my key quickly. Rooms were good sized with comfortable beds-​neither too hard not too soft. Bedding was standard. Plenty of accessible outlets for charging electronics. Free wifi in room. There is a restaurant off the lobby which provides room service. Staff were friendly and helpful. Modest gym with 3 treadmills, 4 ellipticals, a stationary bike, kettle balls, free weights, and a universal. Apparently there is an outdoor pool but I missed it. At checkout they promptly emailed my receipt. Overall, pleased with my stay here for business.

Love this place! Will definitely be back! It is very pretty, clean, and conveniently located yet on a quiet street. It has a friendly staff, a very nice exercise room, nice laundry facilities, and a nice lounge area on the second floor including a beautiful outdoor patio, with complementary coffee and newspapers. We stayed on the second floor and enjoyed it. Enjoyed breakfast at Bread & Chocolate around the corner.

Stayed last week. Great hotel. Clean, new, well appointed. Safe. Quiet. Quick walk to Foggy Bottom, Georgetown, or easy to grab a taxi. Great staff. Gym. Pool. Laundry room. Morning coffee & tea in lobby. Microwave, Keurig, closet safe, iron & board, blackout curtains, blowdryer, bathroom sundries, easy access electrical outlets in room. Cons: no great breakfast place nearby, no bathrobes. I paid $ 150 through hotwire. My friend got $ 126 thru hotel website. :(

Had a great stay here this past weekend. Our room was very clean, water pressure in shower was excellent and bed was very comfortable. Staff was very friendly especially at check out.

Wonderful hotel in a central location– between Dupont Circle and Georgetown. My fiancé and I spent a good part of our engagement weekend here and we were impressed with everything. We had a suite on the top floor where the drapes were electronically operated. One press of a button open floor to ceiling windows around the entire suite and allowed us to take in a breathtaking view of the city! The staff must have been aware of our engagement because while we were gone for the evening, a vase of a dozen roses, tons of chocolate candy, a gift bag and rose petals were sprinkled throughout the room for us. It such a special touch and really was a great way to send us off!

Great hotel!
Staff is very professional and friendly and eager to help. Doormen, front desk, bellman were especially aware and on point
Highlights
— Lobby looks great w a fireplace
— USA today in the lobby
— Café Deluxe is attached to the venue and has a lively happy hour
— Starbucks is not even a block away
— Complimentary business center with actual computers that you don’t have to rent by the minute to do something other than print out a boarding pass. I cannot stand when a place has a business center and «oh but it’s pay per minute.» What is this– Pay per view? Throw a damn computer up for your guests, tightwad hotels!
— everything is clean and new
— good fitness center
— comfortable beds!
— a fridge and micro in the rooms!
What’s not to like?

I enjoyed my stay here — I booked through Priceline for a night in the middle of the week (for a work meeting). The people at the front desk were friendly and helpful, even calling up after I’d been there 15 mins to see if I was settled in ok (and I actually did need help with the thermostat).
My room was quite large and comfortable, with great pillows on the bed and all the amenities I could need — fridge, microwave, coffee maker. I also enjoyed the free wifi. Not a great view (just another building across the street) but it was fine.
I’d definitely stay here again and recommend it to other DC visitors — the quiet, central location and decent price ($ 181 including fees for a Tuesday night, using the Name Your Price tool) makes it a winner in my book!

Perhaps we came on an off weekend or something, but the service was terrible. Great hotel otherwise, and nice location (across from CVS/​Walgreens, lots of eating spots). Rooms were clean and spacious. Free wifi. When I checked in, one of my rooms wasn’t available so they tried to give me a worse room and just reimburse me $ 10… hello… no. I want the room I reserved. The front desk person felt bad and gave my entire party of about 12 free breakfast vouchers. delightful! Next morning a couple of my friends forgot to bring the physical voucher in (obviously they mentioned they were in my room/​part of my group) but the front desk people didn’t accept it and neither did the restaraunt manager. Like really. because they forgot to bring the physical voucher in. The manager claimed we weren’t supposed to even receive that many free breakfasts so he was «generous» in letting us even use them and the front desk staff agreed. Well it’s not my problem if whoever on your end gave them to me. Then there was an issue with parking. I saw another woman complaining to a manager about the parking also. It’s $ 38 + $ 7 tax.
Front desk staff, restaurant manager, and valet manager were sassy, unprofessional, and not understanding at all. What happened to customer service? The women at the front desk literally laughed at us in front of us and when my friends and I were being nothing but courteous.
Then when we tried to take it up with Hilton corporate… I got a $ 50 Amex card ONLY valid at Hiltons. LOL. thanks…

We arrived at the hotel excited to celebrate our friend’s 24^th birthday. The drive from Philly to D.C. was a long one considering the holiday weekend traffic and of course we wanted the whole weekend to go smoothly as there were a lot of us to coordinate. We left after our one night stay on Sunday feeling disappointed and frustrated. The stay was riddled with miscommunication within the staff.
1. ISSUE WITH ROOMS. Two rooms were booked with two queen beds each. When we arrived, they only had one of the rooms and a room with only a king bed, as well. Unfortunately, because of the holiday traffic we couldn’t get to the hotel early enough to claim our reserved rooms. I’ve seen this happen before at hotels– definitely inconvenient since we needed the two beds for our group, but whatever. The staff member at the front desk was apologetic and offered complimentary breakfast at the hotel restaurant for our whole group.
2. ISSUE WITH ROOM ACCESS. Out of our group, a few people came earlier. They were allowed into the room without the staff checking with the person who made the reservations. That’s fine because at least they were in our group. A little alarming — what if they weren’t in our group? The main issue was that they let these people in but not me and a couple others unless we gave our credit card for the room. The other group didn’t give their credit card, but was still allowed up. Why the difference?
3. ISSUE WITH COMPLIMENTARY BREAKFAST. Did the night staff not communicate with the morning staff? It was an ordeal getting the vouchers for everyone. Eventually, they gave us what was promised to us and we had a complimentary breakfast, with snarky comments from the staff saying it was too much. But, four members of our group ate earlier and didn’t have the vouchers present with them. The staff would not let that slide and forced the charge on us. Our rooms were screwed up and this was Hilton’s way of making it up to us. What is your problem with keeping your word and actually making it up to us? The two ladies at the front desk yesterday were extremely rude (at one point laughing at my friends) as we wasted time talking to them to sort out this issue that should not have even been an issue. And we were still charged for something that was supposed to be complimentary.
4. ISSUE WITH PARKING. One room of people who came on Friday night was told that the valet parking rate was $ 28 for guests of the hotel. They confirmed that this in fact was said. So when we are getting ready to leave, of course there is an issue. The rate on their sign is $ 38 and that is what is on our bill. But, that’s not what you told us! At this point we were sick of hearing one thing and being given something else. Words mean something — you are compromising your integrity by going back on something that is said. The valet manager came out to discuss the matter with us. I have never encountered someone so dismissive. He kept pointing to the sign for the rate and shaking his head at us. We get it, but that’s not what was said to us. He continued pointing to the sign and shaking his head. So are you saying we’re lying? More head shaking. So if we’re not lying we’re dumb and didn’t understand. Pretty sure the person who was told this information graduated from medical school at age 25 and is definitely is not stupid. Pretty sure the other three members of the group who arrived with him and heard the rate for guests was $ 28 are all graduating medical school this year at age 26 and are definitely not dumb. Pretty sure the rest of us studied from UPenn and Drexel, are practicing economics, mechanical engineering, computer science, and management information systems, and are also not stupid. But that’s how this valet manager was treating us. And we were still charged for more than what we were told we would be charged.
5. SOMEONE ELSE’S ISSUE WITH PARKING. A lady next to us also had issues with parking. She was charged fully for valet parking when all they did was park her car on the street… which is free parking. Why would they charge her for that if her car wasn’t in the hotel garage? The valet manager told her they owned the property so it still counted. Pretty sure you don’t own 22^nd street in Washington D.C.
Extremely rude, unprofessional, and sassy staff members made this exit a nightmare. Don’t lie about pricing and compensation to customers, be straightforward and honor your word. And then don’t accuse us of mishearing something. We are all educated people, don’t dismiss us and insult our intelligence. A call to corporate further underlined Hilton’s overall disregard of customer service. The lady on the phone was in a rush to end the call and did not satisfy our concerns. Why did we have to pay for things we were told we didn’t have to pay for? We aren’t cheap people and are fully compliant with what we are rightfully charged, key word «rightfully». It’s unfortunate because the rooms and hotel location were actually nice.

I’m a little late writing this review but better late than never!
I really enjoyed my stay at the Hilton Garden Inn and I’m surprised other reviewers did not have the same experience as I did. I stayed with them on New Year’s Day and was a bit nervous they’d be too busy or preoccupied with the rush of holiday guests but this was not the case whatsoever. I was always greeted warmly by their staff and they were pretty accommodating with our request to check in early, check out early and hold our bags at the front desk while we went out to go shopping and eat breakfast.
Yes, they don’t have a parking lot for self-​parking so your options are to either not bring a car, park it yourself on the street or a lot you find (pretty difficult) or pay for valet parking which was $ 35 for us as we stayed one night (not sure if that’s the nightly rate or one-​time rate). Considering we’re out-​of-​towners we chose the later options and have no problems with the valet service.
The lobby of the Hilton Garden Inn is really nice and trendy, definitely inviting to guests. I saw a lot of people meeting there as they have plenty of space for people to sit and hang out which is pretty nice. Near the front desk they have a little convenience store type of area where guest can purchase things they may have forgotten (such as hygiene products) as well as snacks and foods. This is convenient especially for when its too cold to go to the Walgreens across the street. They also have a café/​restaurant on the first floor attached to the hotel which is a nice option if you don’t feel like leaving the building.
The room we stayed in was great, clean and made me feel pampered which is always a plus! We had a king size bed and had some amenities in the room such as a Keurig, mini-​fridge, desk and chair, and television. I was really happy that the Keurig came with both coffee and tea! As I don’t drink coffee, I’m always frustrated that places don’t provide tea options so it was nice to see that they at least tried, despite it was just one pod of english breakfast tea. The view was not really impressive, just a view of other buildings in the area.
I will say that it was difficult to find this hotel initially which was frustrating because it’s off a one-​way street so getting back to it takes some time as you can’t just make a U-​turn. The entrance is across from the Walgreens so pull to the opposite side of there on 22^nd street! Otherwise, I liked the location as it was walking distance to the Dupont area, shops and restaurants/​bars along M Street.
Bottom line: I enjoyed my stay here and plan to return the next time I’m in town! I feel that it was definitely worth the price (as I felt it was reasonable during the holiday season) and recommend it to other Unilocalers!

A nice hotel located within walking distance to probably settle most of your needs when here.
Rooms are fancy and gives you the treatment you expect. View though, isnt something you would brag about to your closest enemy. But the area is clean and safe, so that has nothing to do about it.
Lobby was classy and also really cozy during my Christmas stay. They also offer a pool and a gym which could be handy when appropriate.
Fast checkin, fast checkout and an overall great service. Staff here will give you a hustlefree stay so you can address the fun stuff instead!

Eh… it was okay. Pretty average feeling hotel. My husband and I had night away from the kids for the first time EVER in 6 ½ years and I was psyched to be able to sleep in… however sleeping accommodations were not the best.
However when we got to our room we adjusted our thermostat to 65 (in December) as we like to sleep in a nice cool room. There was no chance it every got that cool and I was hot the entire night… so I really didn’t sleep well at all.
Second there was an alarm clock that in the room that was set for 6 AM (not by me). I couldn’t figure out how to turn it off and it went off three times!!! SO ANNOYING when trying to sleep in for the first time in 6 ½ years.
The hotel was overall clean. Our bathroom had a shower only and Neutrogena products. The downstairs lobby was pretty and had a cool looking fire place. Wifi was free once you stick in your room number and last time. Our room had a fridge and microwave. Valet service was $ 35 a night and there was a Café Deluxe attached to the hotel.
not sure I would choose to stay here again.

Let me preface this by saying I did a lot of research before I finally made my reservation at this hotel. I made my reservation about 2 months before I traveled. I stay in hotels all over the world and I definitely don’t gravitate toward the big hotel chains. I like high end boutique hotels as a rule BUT I am forgiving towards the chains when I have to stay in one. Had the service been great, I would have overlooked the rust on the bathroom door, the dirty bathroom floor, the broken bed and the rip in the carpet. But because I was treated so HORRIBLY, I’m not letting anything go.
I specifically booked a corner room with 2 beds because I wanted the bigger views, the light and the better room. I was paying quite a bit more for this room but I didn’t care… I wanted THAT ROOM. That was why I booked THAT ROOM! When I got to the hotel, all seemed fine and we were checked in with no fuss. When we walked into the room, I of course knew right away that we were not in a corner room. I immediately called the front desk and the woman who answered (who also checked me in) said «oh yeah, we don’t have any of those rooms.» Confused I said «but I specifically booked that room. months ago.» She told me to hold on and apparently got «the manager.» The manager, as it were, told me that the people in our room had not checked out and they had absolutely no way of getting ahold of them and they can’t just kick them out sooooo… tough beans. He did ASSURE me that the next day they would get us moved to the corner room straight away. I said «well, that room costs more than this room so are you going to adjust my bill?» I was told we were put on a higher floor as an upgrade. I told him that was unacceptable… being on a higher floor wasn’t an upgrade when my room was smaller, dark and looked over the lovely Marriott sign for the next door hotel. Finally I was told my rate would be adjusted. Knowing that I was in a Garden Inn and not a hotel known for superior customer service, I went down to the desk just to make sure I would be moved in the morning to my original room. The woman at the desk had no earthly idea what I was talking about but after I went through the whole sage, she agreed that we would be moved first thing in the morning. NO QUESTION!
The next morning, I went immediately to the desk, had to explain the situation again to new people who also had no earthly idea what I was talking about but told me that there was NO WAY FOR ME TO BE MOVED BECAUSE THERE WERE NO CORNER ROOMS! I told her that I wasn’t yelling at her because she was not part of the original, lying front desk crew but she knew I was pissed. She told me she had no knowledge of the cock and bull story I was told the day before… she said the guests from the day before just extended a day. Why they would allow that to happen… I have no idea. But I am SO ANGRY that I will be telling this story on every review board I can find.
Why was I not told up front when I checked in that there was a problem? Why was I lied to? Why was I told repeatedly that they would be sure to move me and not document for the next crew coming in to the front desk? So many questions. I’d like some answers. I’m posting pictures as well. The bed I slept in was so rickety and noisy that I lifted up the linens to see what was going on. Bed held together, quite literally, with DUCT TAPE! There was a big snag/​hole in the carpet.
I have nothing good to say about our experience at this hotel. The brand is ruined for me too.

Amazingly unneighborly.
I hope they treat their guests better than do those of us who live in the neighborhood. When parking my scooter in front of the hotel, the man at the valet stand came up to me and informed me that the cops will ticket me if I leave the scooter on the sidewalk. When I explained this was not the case and that this is what I’ve done all around DC for the last two years, he then said he will call the cops if I leave it parked where it was. I guess in DC word of mouth doesn’t matter because my introduction to the new hotel in the neighborhood will certainly elicit negative comments from me.

Absolutely beautiful hotel. My family was lucky enough to stay here while visiting DC, and I’m so happy we decided on this particular Hilton Garden Inn. The rooms are spacious and modern, and they even come equipped with a Keurig machine. The café/​bar downstairs had delicious food (great happy hour specials, too) and a very friendly staff.
The only drawback is the rooftop pool (first world problems, I know). For such a beautiful hotel, I would think that more thought would have gone into the layout of the pool — it is very small and not especially inviting looking.

It is everything that you would expect from a Hilton, comfortate bed, gorgeous room, lovely sitting chairs, beautiful desk area. Keruig coffee pot (yum), lovely soaps, mini fridge and mircowave.
The parking was way to expensive but I fell for it so that’s my fault. It’s about 40 dollars a night to park there (they are up front about it, so they aren’t hiding it, but there is cheaper parking around the corner if you don’t need to get your car out). They do get your car for your quickly.
Everyone was quite friendly, although I am disappointed that when I booked for two nights I couldn’t cancel the second without paying for it anyway.
The pool at the top is tiny tiny tiny. It’s about two swimmer lanes, but it’s gorgeous up here but if you are going for your kids to play you may find they don’t have room.
Not a lot of vegan options at the restaurant downstairs.

Nelle at the front desk was super accommodating and friendly. She checked us in quickly so that we could get some rest after a long day of travel. I love that the keys cards don’t have to be swiped. Place them next to the lock pad and the door opens.
The room was big, clean and modern looking. I especially loved the lighted mirror with the ring of light around the bezel. It makes shaving super easy. There was a microwave in the room and a fridge, perfect for the leftovers we accumulated. I got two very good nights of sleep here and couldn’t be happier.

This Hilton Garden Inn is new on the corner of M St. and 22^nd Street in Northwest. It’s a convienient location because Foggy Bottom Metro, Georgetown shopping area, parts of Downtown, and Dupont Circle are all walkable.
I stayed for a couple nights. Their room was spacious and comfortable, and there was free wi-​fi. Rooms also had DirecTV.
I had brunch at Café Deluxe which was right at their ground floor.
Maybe because it’s new but I got a pretty decent room rate on
If I’m planning to stay inside the beltway, I would stay there again on future D.C. trips.