Hertz Rent A Car

What ever you do people never rent from hertz they brought me out a car that looked like it had just came from the junk yard the interior was nasty then I was told I couldn’t get another car until the evening, I had to go to union station and find a car and they didnt explain the charges and the clerk was very rude the service at one time was excellent but the brought in new management and its went straight down hill

Werzt Car Rental.
Let me tell ya about my Easter.
I booked a Hertz rental car online weeks in advance and planned to drive to my relatives’ home in Virginia for some ham and Jesus. Okay mostly just ham.
The website advises I call a phone number 15 minutes before arriving at the pickup location. No problem. I open my confirmation email and press the hyperlink phone number on my smartphone. Ring ring. Ring ring. RING EFFING RING. Eventually I am auto-​forwarded to a general line. After zer0’ing my way through the robot message service I get a real person. «Um, hai… I’m supposed to call you before I get my car???»
The nice (useless) woman on the phone can’t locate my reservation. Can’t find my name. Can’t even find the PICKUP location. She asks if I was sure I rented from Hertz. «Ma’am, I don’t keep rental car numbers in my phone to chit chat and trade dick pix. I pressed the number in my confirmation email from your company.»
I am put on hold for a hot minute… I’m getting heated and the ham is getting cold.
The nice woman returned and was somewhat timid this time. I knew a shit show was about to ensue. Apparently the office I reserved the car for was closed on Easter yet the website allowed me to rent the car. So when I called for the pick up nobody was there. Now being almost 30 minutes behind schedule I was told to take a cab (which you better believe they paid for) to another location to get a car. I arrive at Union Station to find a long line of idiots being helped by one friendly gentleman who told me that the same thing happened to him at Thanksgiving. Well I’m glad they screw their employees just as much as their customers.
When all was said and done I was over an hour late to my destination and hypertensive. Ya gonna pay for my stroke rehab too Hertz? When I dropped off the car I told the gentleman behind the counter what happened to which he gave me a nice discount. I also told him I filled the tank up before parking the car (hell to the no). Screwin’ is a two way street Hertz.
P. S. — When writing this review I noticed this location is no longer on the Hertz website. It looks like they’ve moved over to the nearby Renaissance Hotel where they are probably screwing new customers. I went ahead and took a screenshot of my reservation confirmation and posted the photo for this business page. Beware of new location holiday screws.