Hertz

I use Hertz for rentals whenever possible; I highly recommend their gold member/​rewards program for speedy service and occasional free days with your points. Compared to all other rental companies I’ve used, Hertz has the best customer service and has the most options. I also love that they have the one way option — good for moving from one city to another.

I always liked Hertz best and I’ve been a Gold Member for many, many years. However, the customer service has plummeted. This is true in the Washington DC area as well as many, many other places where I travel for business. They are NOT number one. I firmly believe this is because they are not hiring good people. Mostly, their people talk on their cell phones and the customer is clearly second. Unfortunately, this is the way things are going generally. Avis on business, Enterprise locally. That’s the way it will be.

I rent from this location for work quite regularly, and let me tell you, these guys make the magic happen. Consistently. And we’re not always easy customers. We have very specific needs — either premium or luxury class vehicles only, with Sirius XM and low mileage. That’s how we roll. They will scour the city to find us a ride, even on very short notice. And they have always, always come through — even during the busy holiday season. I’m constantly impressed with this Hertz team. I’ve worked with Donno on several occasions and he seems to answer the phone with a smile on his face. He’s a true professional and a pleasure to talk to. He now recognizes me whenever I call. Brad, the manager, is also awesome. I contact Hertz locations all over the country on a regular basis and this one stands head and shoulders above the rest. They don’t hesitate to go the extra mile for their customers — it’s standard operating procedure. Keep up the good work, guys!
*This is the Hertz at Verizon Center, on the corner of 7^th and G.

This location is not exactly super easy to call and get someone to pick up. You have to let the phone ring, and ring, and ring. However, once they get to you these guys are really efficient, fast, and very nice. I loved working with them and they provided plenty of great advice about the rental and how to arrange everything.
Protip: the cost per gallon to have Hertz fill up your tank on your returned rental car is cheaper than the price per gallon in Washington, DC.

I rent cars often, from this location and others, and the service I get here is fantastic! Highly recommend this location if you want to avoid busy crowded and anonymous rental locations like the airport. Super friendly!

RENTER BEWARE!!! Unless you want to be stranded in the middle of the country, DON’T EVER RENT FROM HERTZ!!! One star is the minimum you can give, otherwise it would be negative stars!!!
I rented a minivan to move from D.C. to Chicago. The drive is about 11 – 13 hours depending on your route. Well, not for my friend and me. It took us 2 FULL DAYS to get to Chicago, thanks to Hertz’s awesome Dodge Caravan that was leaking oil like a sieve! Apparently, even though we had to wait a couple of minutes while the car returned FROM AN OIL CHANGE, the mechanic Hertz Chinatown uses clearly didn’t see that there was a huge mechanical problem with this vehicle that would eventually lead to the car breaking down in Bedford PA.
I called Hertz roadside and spoke with Kia who was very kind and put us up in a hotel in Bedford, so we could have the vehicle that is packed with every personal belonging I have, towed a half hour out to Altoona, PA to be repaired and get back on the road. Well, the mechanic in Altoona told us that the car was irreparable and we would need to call Hertz. Hertz’s roadside rep. Karen was the anti-​Kia and told us our best solution was to ride with ANOTHER tow truck 2 MORE hours away to Pittsburg Airport and get a new vehicle that is HOPEFULLY comparable to the vehicle I need, but probably not.
Believe it or not, THIS is where the trip goes bad… When we got to Pittsburg the airport manager greeted us by barking at our tow truck guy about the drop off location. She then sent us inside to speak with her slack-​jawed employees, Bob and Kathy (yes, another Kathy) who told us, we don’t have a comparable vehicle for you, there’s nothing we can do and if you want, you can «go to Cleveland» to find a comparable van. Yes, that happened.
I ended up having to rent a van from National that was $ 100 more expensive than my Hertz rental, but given the circumstances I couldn’t be consumed by that, especially considering how nice Steve at National was to us by giving us a discount.
Patrick at Chinatown Hertz did refund my rental, well, he’s supposed to be. I checked my credit card account and not only is there a hold for the original rental but there’s an extra $ 300 hold from Pittsburg! Really!!! Cuz I NEVER GOT A VEHICLE FROM PITTSBURG, so WHY are they holding my money!!!
Long story, somewhat shorter, just steer clear of Hertz altogether. Go Enterprise, go National, go Alamo (they are now all the same company). Hell, Go Greyhound! But DON’T, DON’T get a rental from Hertz… Ever!!!

i am so impressed with this hertz.
i’ve never needed to rent a car in dc until my mother and sister came for a visit and wanted a faster way to get around, since the metro was single-​tracking once again. i did a little research, and though the hertz is closer to where i live, enterprise actually offered a better deal.
however, once i called hertz, an extremely friendly steven talked with me and told me he would work to match the enterprise fee. me, my mother, and sister all went to hertz, met with steven in person, and got our cute little compact car for the next few days.
the car was perfect for what we were doing, steven did indeed match the enterprise fee, AND he threw in the navigation system for free ninety-​nine.
the only reason why a star was taken off was because since it’s a tiny hertz in the middle of a bustling chinatown, you need to have time to spare to wait around to be helped. but rest assured, once you are helped, you are greeted with a warm smile and loads of attention. well played, chinatown hertz!