Hermès

I enjoy visiting Hermes because of their service and quality of goods. Location is much better than Tysons. If you go ask for Denise. She is the best Hermes employee and I only ask/​shop from her. The negative reviews are bad experiences with employees and unfortunately not all are the same. Thank you Denise for your service!!!

I wanted to check out more colors of the scarf, which is totally welcomed at the old store, or other stores in other cities. City center staffs are just like «yes, we have but we are not going to show you.»

If I could, I would give this place negative five stars. You already know this is about to be a long review so let me sum it up for you: horrible service and DO NOT do business with this location. Reviews from their previous location and at this location are about bad customer service and how inefficient their stores are. Losing orders, not returning calls, not repairing broken items, and judgemental sales associates… You’ve been warned, Unilocalers.
I was recommended Hermes by a friend, who knows I’m a belt fanatic with collections from Louis Vuitton, Gucci, and Salvatore Ferragamo. About 7 – 8 months ago, I bought a belt at this location where a sales associate sold me a belt with 5 holes. Anyone who knows about Hermes belts know that the original belt has only three holes. Guess who didn’t know that? Me.
She measured me with a belt that was a little too big, but I didn’t mind. I asked her to punch another hole along with the 5 holes that were already on the belt. She proceeded to explain to me that if she punched another hole in the belt I would not be able to return it. She persuaded me to come back after the 30 days and get the hole punched anytime I wanted. So I purchased the belt and a year later I lost some weight.
I returned today to get the hole punched and a sales associate told me about how an original Hermes belt only has 3 holes and I was completely dumbfounded. Their policy states that they could not punch more than 5 holes and if I wanted to punch more holes I would have to purchase a new belt to do that. What in the world? Girl, only thing that is going to get punched today is you if you keep spouting that nonsense, (Just kidding, I’m a pacifist). Buy another belt to punch more holes? No. Oh no, I was not having that. I called the manager out and he gave me bad attitude.
So conclusion is: the previous sales person most likely sold me something that was returned by someone who had previous punched five holes in the belt. To that sales associate: Shouldn’t have lied like that, told me to come back after 30 days so I couldn’t have returned it even if I wanted to. Completely dishonest.
To the manager and representatives that «helped» me: Your horrible service is costing you business as these Unilocal reviews prove. How dare you treat me like I was not worthy to shop at Hermes. They had it wrong, they are not worthy enough for me to shop at Hermes.

I walked in the store expecting to explore the latest fashions. I noticed some male items. Lets just say, the store doesn’t specialize in things for men. I saw a nice shirt and I wanted to snap a picture of it with my phone. I take pictures to help me remember the items not because I plan on robbing the store or going home and making the items myself!!! The shirt I took a picure of didn’t have a price tag on it, so I had no idea how much it cost. The moment I took a picure of the shirt, a security guard yelled at me from across the room, «No pictures are allowed in the store, erase that picture!» I was shocked and startled. Really, like I can’t find the same item online? Maybe the security guard wouldn’t have had to prove that he was doing his job if there had been some other customers in the store on a Thursday at 4:30 p.m. A saleman approached me and immediately asked me for my email. He apologized for a company policy he agreeded didn’t make sense and then said he would mail me a picture of the shirt I dared try take a picture of. Three days later and I still have not received the picture he promised to send me.
I was embarrassed and I felt uncomfortable at that point. By the way, if I need help, I know how to ask for it, I don’t need to be followed around the store to look at the only few items for men. Let me just say I went to the Louis Vuitton store across the alley and they had no problem with me taking as many pictures as I wanted. The sales person offered to even take a picture of me with the items for sale and I thought that was a bit too much. I bought a $ 800 pair of shoes! Imagine that!
Back to the negative experience at Hermes. When you become so snobby that you humiliate your customers, then you need to just close your door and open by appointment. I have no plans to ever return to that store.

Since my last review, I visited the store 3 other times and each time I was helped by Robby. He has been extremely helpful every single time and showed me everything I wanted to see. My experience at this store has been very excellent the past few times.

I really enjoy visiting this boutique. I have had bad experiences with some of their neighbors including Vuitton and Dior, but, though Hermes is much higher end, they are unfailingly polite and helpful in this particular boutique. The selection is beautiful, the staff is truly solicitous and kind, and though I’m in the market for their lower end goods — think ties, not Birkins — they never make me feel like I don’t belong there despite wearing high street clothes and a decidedly low end longchamp bag.
A particular thank you to Quincy, who is incredibly stylish and helped me find the perfect tie for my beau.
I noticed today that many of the men purchasing christmas gifts for their wives were wearing baseball hats and sneakers, and were treated very kindly. I think the people in this boutique realize that flash does not mean cash and are conscious of that.
Wonderful experience, and most certainly will return!

Never going back! Full of snobs including this who work there. Wanted to see watches. They had a poor selection, a staff person that seemed to know very little and not interested in helping. Went to Saks where they were super helpful and got what I wanted. This location is full of pretentious customers and people that work there. Wish I could give no stars!

Hard to imagine giving them even a one star. The staff was not at all helpful. Rude in fact! Who would treat an out of town customer with such spite! Both gals there were not at all hospitable (November 17,2015 at 2:35−3pm) just in case upper management is looking to fire these people. Feel free to review the footage. Hermes corporate needs to know how they are treating their customers at this location. I’ve shopped at their stores in Vegas, Chicago, Beverly Hills, Costa Mesa, and New York. I won’t ever come and shop here ever again.

Terrible, terrible service. How were these people hired to do «customer service»?
Went in a few times to inquire about spare parts/​repair on an item I own. Was told to come back when Suzana, the aftersales person, would be present. A visit or two later, I submitted the item for repair, then returned several weeks later because I was told it was ready. I took the item home, and found that the item hadn’t been taken care of. Really??? First strike– neglect.
I called the store and spoke to Suzana, who confidently stated that the request was not on the form. The request was clearly stated on the form (since it was really the only request being fulfilled by this DC store). I had the form in hand while waiting, so I can say with certainty that it was written and submitted. Second strike– lies to cover up your mistakes.
I returned to the store (during the hours which Suzana noted would be her hours in-​store), and asked for her. The employees said she was out for lunch, so I asked a few other sales associates to see which of them could help me address the existing issue. The lady with the purplish-​platinum hair shooed me away and told me to come back when Suzana returned from lunch (time unspecified). I insisted that I had already wasted a number of visits. She walked away mid-​conversation and started selling to other customers. Third strike– extremely poor service, putting the burden of store error on a customer. No attempt to rectify.
A male salesperson came to me, stated that he could perform the same work, and took it on (albeit with quite an attitude). So all this time, no one told me that there was another person in the store who could’ve addressed this issue. And there were two people who were fully capable of taking care of it. Several weeks of waiting, a handful of visits, and not a single apology from anyone. Four strikes. I’m done.
Hermes could’ve rectified this with a sincere apology from any of the rude/​negligent salespeople on the floor. Well, they’ve lost my business.
Next time, I’ll wait to go to NY or elsewhere. Worst customer service I’ve ever experienced in any luxury retail establishment anywhere in the world.

I went into the store to inquire about a repair for my bag.
The SA did not know anything and directed me to the store manger name Crystal. She insisted the request I needed was not available but I informed her that I called the NY location
And they confirmed that it could be done. She said she will check and get back to me. I never heard back form her and I even call again to follow up and someone told me she was in a meeting to have her give me a call and I never heard gain. The most worst Customer service I ever encounted. I end up calling NY location and the SA and manger was very helpful there. I will not be going Back to this location again. Very disappointed.

What horrible customer service. It’s amazing how rude they were. In Paris or NYC they are so much kinder. The manager is so snooty. Never again

Very helpful staff. Had to have one of my scarves cleaned and they handled everything very well. And I love the selection of scarves. Am saving up for my next one…

Racist Hermes employee follows me and my date through the store. To make matters worse the employees in the store are even segregated. All of their black employees were near the corner of the store and all of their white employees were sitting in the front desk as I was leaving. I walked back and gave the manager a piece of my mind. I am a grown man, if I want something I will buy it I never steal anything from anyone. This is how I avoided jail for 36 years. Their company can keep their expensive crap I’m not spending anything with them ever!

Had a terrible experience here with an assistant manager that was rude and treated my wife and I worse than we have been treated at any b-​list department store, never mind a store for a brand like Hermes. The director called to apologize though he didn’t offer to do anything differently. I won’t get into the issue but I can say I went to another Hermes and the treatment was completely different — respectful and helpful without any questions asked. So the lesson is be careful about this location when they are doing anything other than trying to get you to buy — insultingly unhelpful. Brands like Hermes need to do better 100% of the time and this store failed miserably.

I’ve visited this location three times now, once for purchase, once for exchange, and once for a quick belt adjustment sharp speedy customer service each time.

It’s not easy to find inside City Center. I went there today too.
I asked and they said they were extra busy this week, so I will not knock them for it. I stood around for around 20 – 25 minutes waiting to be served. I had a simple online to in-​store pick-​up. The lady ahead of me was trying on belts for what seemed like hours and it would have been nice if they asked someone else to help me. I took the initiative and found another salesperson to help me. That went very smoothly. The service (once you are actually being served) is perfectly fine. It’s like any other Hermes in the rest of the world.
The menswear is very limited. If you want a nice shirt, go to Charvet Place Vendome (way better). If you want a nice sweater, go to Loro Piana (way better). So for me the only reason to go to Hermes as a man is for the belts and ties. The ties are still very nice and still better than Charvet or Kiton or anyone else in my opinion.